[Hackrf-dev] HackRF hardware problems

ccrypti at nym.hush.com ccrypti at nym.hush.com
Wed Nov 26 12:20:26 EST 2014 

Yes, if a product is defective i believe in most developed 
countries one should get a replacement / repair or refund. So i 
assume consumer rights in the US should cover this if i'm not 
mistaken.

What was really annoying is that Michael until this date never 
bothered to reply. Not even an attempt to provide feedback about 
the new batches in the works which might fix or optimize stuff to 
reduce DOA / bad units :(

On Wed, 26 Nov 2014 18:14:30 +0100 indy747 at gmail.com wrote:
>I'll have to contact Nooelec again - here is part of an earlier 
>thread 
>with them.
>
>No problem, it's the least we could do :-/
>
>Kind Regards,
>Sarah
>NooElec Inc.
>
>On Tue, Oct 21, 2014 at 1:06 PM, <indy747 at gmail.com 
><mailto:indy747 at gmail.com>> wrote:
>
>    Thanks for your help, you have always provided great support!
>
>
>    On 10/21/2014 6:23 AM, NooElec Support Team wrote:
>>     Very sorry to hear you are still waiting Norm :(  As we 
>mentioned
>>     earlier, since we only did the shipping for the Kickstarter 
>orders
>>     there is little we can do to assist.  However, we will try 
>to
>>     ensure your message to the manufacturer gets answered soon. 
>>     Thanks for your understanding and patience.
>>
>>     Kind Regards,
>>     Sarah
>>     NooElec Inc.
>>
>>     On Mon, Oct 20, 2014 at 5:07 PM, <indy747 at gmail.com
>>     <mailto:indy747 at gmail.com>> wrote:
>>
>>         Mike,
>>
>>         I'm sure you are very busy, but I would appreciate a
>>         response.  One of my HackRF's is defective, how can I 
>get it
>>         replaced? Can you send me a new one and have me send 
>back the
>>         one that's having issues?  It's been over two months 
>now, and
>>         I would like to get this resolved.
>>
>>         Thanks!
>>         Norm
>>
>>
>>         -------- Original Message --------
>>         Subject: 	Fwd: Problem with HackRF
>>         Date: 	Fri, 12 Sep 2014 14:53:42 -0700
>>         From: 	indy747 at gmail.com <mailto:indy747 at gmail.com>
>>         To: 	mike at ossmann.com <mailto:mike at ossmann.com>
>>
>>
>>
>>         Mike,
>>
>>         I sent you a message a while ago about issues with one 
>of my
>>         HackRF units.  I think NooElec also sent a message a 
>week or
>>         so later.  Maybe one of the switches on the front-end is 
>not
>>         working properly. How do I go about doing an RMA for the 
>unit
>>         that's not working correctly?
>>
>>         Thanks, Norm.
>>
>>
>>         -------- Original Message --------
>>         Subject: 	Problem with HackRF
>>         Date: 	Mon, 18 Aug 2014 13:37:58 -0700
>>         From: 	Norm Dye <indy747 at gmail.com> 
><mailto:indy747 at gmail.com>
>>         Reply-To: 	indy747 at gmail.com <mailto:indy747 at gmail.com>
>>         To: 	mike at ossmann.com <mailto:mike at ossmann.com>
>>
>>
>>
>>         Mike,
>>
>>         I've been enjoying scanning around with my new HackRF, 
>and it seems like
>>         there is a problem with it.  Just for fun I was 
>comparing some signals
>>         between it and my Terratec dongle.  The dongle seemed to 
>be more
>>         sensitive and produced fewer spurious spikes.  I tried 
>playing with the
>>         LNA gain, VGA gain, and Amp.  That helped some, but I 
>noticed whenever I
>>         turned on the Amp, it seemed to kill the signal.  I have 
>a second HackRF
>>         I purchased as an add-on, and it has much better 
>sensitivity and the Amp
>>         does seem to change the levels and not kill the signal.  
>Is there
>>         anything I can adjust, or does it sound like I have a 
>bad unit?
>>
>>         Thanks, Norm
>>
>>
>>
>>
>>
>>
>>
>>
>>
>
>
>
>
>On 11/26/2014 10:07 AM, ccrypti at nym.hush.com wrote:
>> I shipped it back to Risc Corp who is one of the official
>> resellers. They didn't have any in stock left as that was the 
>last
>> unit but they didn't give me a hard time and simply refunded the
>> original amount.
>>
>> On Wed, 26 Nov 2014 18:00:19 +0100 indy747 at gmail.com wrote:
>>> Who did you ship it back to?  At this point I would like to 
>ship
>>> back my
>>> defective unit for a refund as well.
>>>
>>> On 11/26/2014 9:56 AM, ccrypti at nym.hush.com wrote:
>>>> I shipped mine back, was DOA, at least got a refund but 
>probably
>>>> won't get my customs fee back and paid for the return 
>shipping.
>>> I
>>>> tried to contact Michael before i shipped it back but got only
>>>> <crickets> back.
>>>> Kind of disappointed with this, so i'm most likely going to 
>save
>>> a
>>>> budget for the USRP B200 or B210. But this time i'll check
>>> reviews
>>>> and any issues first before throwing again money.
>>>>
>>>> Anyway, thanks to the good people on this list who provided
>>> advise
>>>> / troubleshooting tips, appreciated !
>>>>
>>>> On Wed, 26 Nov 2014 17:41:24 +0100 "Paolo Mattiolo"
>>>> <mattiolo at gmail.com> wrote:
>>>>> Thanks Doug for the informations,
>>>>>
>>>>> I was waiting for a unit but I removed the order yesterday in
>>>>> favour of a
>>>>> hermes-lite, that is closer to my needs.
>>>>>
>>>>> Now, after your quick review, I'm happy for my new choice.
>>>>>
>>>>> Paolo, IN3AQK
>>>>>
>>>>>
>>>>> On Wed, Nov 26, 2014 at 4:46 PM, McDonald, J Douglas
>>>>> <jdmcdona at illinois.edu>
>>>>> wrote:
>>>>>
>>>>>> Several people have complained with HackRF problems, 
>worrying
>>> if
>>>>> their
>>>>>> unit is defective.
>>>>>>
>>>>>>
>>>>>>
>>>>>> I have the same worries. Mine clearly is nowhere near as 
>good
>>> as
>>>>>> the DVB dongles.  But it clearly works, no quibble. It works
>>>>> both in
>>>>>> SDR#/Windows and Gnuradio/GRC/Ubuntu.
>>>>>>
>>>>>>
>>>>>>
>>>>>> But it is plagued by spurious spikes of near-CW stuff
>>>>> everywhere, even
>>>>>> up in the upper GHz areas where there should be essentially
>>>>> nothing.
>>>>>> It sees Wi-Fi fine ... but covered by these spurious 
>carriers.
>>>>> And
>>>>>> many of them are DIFFERENT in SDR# and Gnuradio. And using
>>> both
>>>>>> they are dependant, both in amplitude and frequency, on the
>>>>>>
>>>>>> gain settings at the low gain end as well as the high gain
>>> end.
>>>>>> That dependance at the low gain end implies to me that its 
>is
>>>>>>
>>>>>> incorrectly dithered or some software problem.
>>>>>>
>>>>>>
>>>>>>
>>>>>> I bought it for the wide bandwidth for certain special
>>> purposes
>>>>>> and it serves those purposes OK even in the presence of the
>>>>> garbage.
>>>>>> But for general use, its a plain, and expensive, joke.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Doug McDonald
>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> HackRF-dev mailing list
>>>>>> HackRF-dev at greatscottgadgets.com
>>>>>> https://pairlist9.pair.net/mailman/listinfo/hackrf-dev
>>>>>>
>>>>>>
>>>>> -- 
>>>>> Paolo Mattiolo
>>>>> Software developer
>>>>>
>>>>> http://www.mattiolopaolo.com
>>>>> blog: http://in3aqk.blogspot.it/
>>>>>
>>>>> IRCCHAT http://webchat.freenode.net/?channels=qrp
>>>>>
>>>>> Profilo LinkedIn <http://it.linkedin.com/pub/paolo-
>>>>> mattiolo/3a/453/990>
>>>>> Profilo Pinterest <http://pinterest.com/paolomattiolo/>
>>>> _______________________________________________
>>>> HackRF-dev mailing list
>>>> HackRF-dev at greatscottgadgets.com
>>>> https://pairlist9.pair.net/mailman/listinfo/hackrf-dev
>>>
>>> _______________________________________________
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>> _______________________________________________
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