[IPAC-List] Justification for internal expertise

GWEN SCHINDLER Gschindler at comp.state.md.us
Mon Jun 29 11:53:09 EDT 2009

Hi Everyone,

Seems like for the most part the pros for internal may be cons for the external.

Here's one more con for using an external consultant:

If the organization does not have the technical expertise to judge the consultant's work, there is no way for them to evaluate whether or not they are doing an adequate job.

Gwen Schindler, Personnel Analyst
Comptroller of Maryland
Office of Personnel Services
Louis L Goldstein Treasury Building
80 Calvert St., Room 211
Annapolis, MD 21404-0466
Phone: 410-260-6622
Fax: 410-974-5249

>>> "Reindl, Kevin" <KReindl at semprautilities.com> 6/12/2009 3:43 PM >>>

Michael did a good job listing pro's and con's, I fully agree with his
list. I would also add a couple more:

Pros of internal assessment expertise:
- better understanding of the specific business needs, political
environment, etc. within the company

Cons of internal assessment expertise:
- if there is no cost "charge back" to internal clients for services,
clients do not recognize the value of internal experts (seen as free
labor, thus, more requests for services with little ROI)...as an
internal consultant, my experience has been that clients expect/assume
that we should work on any/all projects that they request, even when
there is little ROI to the company

Kevin Reindl
San Diego Gas & Electric

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-----Original Message-----
From: ipac-list-bounces at ipacweb.org
[mailto:ipac-list-bounces at ipacweb.org] On Behalf Of Blair, Michael D[EQ]
Sent: Wednesday, June 10, 2009 1:37 PM
To: Sunjeev Prakash; ipac-list at ipacweb.org
Subject: Re: [IPAC-List] Justification for internal expertise

Sunjeev -

I don't have a readily available list per se, but I have been in both
roles multiple times and have an insiders view. Here's a short list of
pros and cons for having in-house experts.

Pros of internal assessment expertise:
- More efficient
- Less cost
- You own your assessments
- Easier access to the experts
- More flexibility
- More control
- More consistency

Cons of internal assessment expertise:
- Less scalable
- Less respect from internal clients
- No "outside expert" glow
- Harder to stay abreast of new technology
- Fewer resources
- Time to develop/hire expertise
- More likely to get caught up in internal politics

Michael D. Blair
Manager, Recruitment, Selection & Assessment
Voice: 913-345-6334 | Cell: 913-832-6130 | Fax: 913-345-6417
Email: Michael.D.Blair at embarq.com
LinkedIn: http://www.linkedin.com/in/blairmichaeld

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-----Original Message-----
From: ipac-list-bounces at ipacweb.org
[mailto:ipac-list-bounces at ipacweb.org] On Behalf Of Sunjeev Prakash
Sent: Tuesday, June 09, 2009 9:44 AM
To: ipac-list at ipacweb.org
Subject: [IPAC-List] Justification for internal expertise

Good morning. I was wondering if anyone has any information readily
available that would outline the pros and cons of establishing internal
personnel assessment expertise vs. using external consultants.


Sunjeev Prakash
Royal Canadian Mounted Police
Human Resources Sector
HR Research and Intelligence
5-E-34, 295 Coventry Road
Ottawa, ON
K1A 0R2

Phone: (613) 993-4901
Fax: (613) 993-9764
IPAC-List at ipacweb.org

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