[IPAC-List] Out-of-State Testing

keith.poole at phoenix.gov keith.poole at phoenix.gov
Fri Aug 16 12:37:43 EDT 2013

We have a procedure that was in the process of being updated but, similar
to your situation, it's just not real relevant anymore with our ongoing
partial hiring freeze in place since 2008. The last out-of-state trips we
did (2006-2007 time frame) were specifically for Police Recruit, back when
it was nearly impossible to hire in our part of the world. Other than
that, over the years we've done a handful of single test administrations
for City employees on military leave (which is specifically allowed in our
procedure). I've attached it so at least you can see a rough idea of
what we used to do.

On the computerized testing question, we have recently been using existing
functionality in our HRIS and applicant tracking system (PeopleSoft) to
start introducing multiple-choice type questions into the online
application process, basically making it an unproctored 'mini-test', for
low stakes jobs. For example, for a Library Page (book shelver), maybe
10-15 questions where they have to alphabetize a series of titles. For
customer service clerk, we provided a series of customer service scenarios
where they had to pick the best approach to deal with a situation. Yes we
realize candidates can cheat but taking a casual look at the range of
scores, I'm not sure that's happening to any great degree. I think there
must be a pretty large group of people in the population who don't really
know that they don't really know.

We did some research a couple years ago into different computerized /
online test services which I've attached. The only thing we've done since
then due to affordability is the above mentioned online test. A couple
departments that do have some funds have purchased the OPAC and CritiCall
software for testing of relatively small numbers of candidates and have
been happy with it.

Keith Poole
Human Resources Supervisor
City of Phoenix HR Department
135 N 2nd Ave
Phoenix, AZ 85003
Phone: (602) 262-7140
Fax: (602) 495-5498
Email: keith.poole at phoenix.gov

From: "Maxfield, Susan - Office of Human Resources"
<Susan.Maxfield at denvergov.org>
To: "ipac-list at ipacweb.org" <ipac-list at ipacweb.org>,
Date: 08/16/2013 08:52 AM
Subject: [IPAC-List] Out-of-State Testing
Sent by: ipac-list-bounces at ipacweb.org

The City and County of Denver would like to know if anyone has policies in
place with regard to out-of-state testing. In particular, for those who
conduct a high volume of testing (typically entry level classes). We
used to provide for hard to recruit positions but have not done for
years. We have been receiving many requests now due to the surge of job
seekers. Currently, Denver tests approximately 10,000 job applicants a
year (less than 10% of our yearly applicant pool).

In addition, we still conduct a majority of our tests in written format
and are beginning to research options to integrate and computerize all of
our testing. We would like to know where other municipalities are with
respect to pre-employment testing and computerized vs. written book --- or
other alternatives.

Any information would be greatly appreciated.

Susan Maxfield | Human Resources Specialist
Office of Human Resources | Talent Acquisition
City and County of Denver
720.913.5616 Phone | 720.913.5992 Fax
susan.maxfield at denvergov.org

IPAC-List at ipacweb.org

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