From ElvisCruz at mac.com Fri May 1 10:07:02 2009 From: ElvisCruz at mac.com (Elvis Cruz) Date: Fri, 01 May 2009 10:07:02 -0400 Subject: Does Microsoft take suggestions? Message-ID: Hey Fellow Entouragers, Is one of you a Microsoft person? Does anyone know if they take suggestions on Entourage improvements? I think of some from time to time. Like when I accidentally delete an email, it would be great if I could just hit Command-Z to undelete it, like I can do in most every other program on my Mac, instead of having to go to the Deleted Items folder. Even more important, it would be great to have an undelete command for when I accidentally delete a contact! If you accidentally delete a contact in Entourage, there?s not even a ?Deleted Contacts? folder. The best you can do is restore the entire address book from a back up copy. So, does anyone know if they might take these suggestions, and whatever other gems the users discover? Thanks, Elvis Cruz From Robert.Virzi at VerizonWireless.com Fri May 1 11:36:12 2009 From: Robert.Virzi at VerizonWireless.com (Virzi, Robert A) Date: Fri, 1 May 2009 11:36:12 -0400 Subject: Does Microsoft take suggestions? In-Reply-To: References: Message-ID: <20090501154120.CDD5936D02@wutare.pair.com> There is a suggestions menu item that sends feedback to MS. I've used it from time to time, but I can't say for sure it is used. I suspect large number of complaints of type X do get prioritized, but I am not sure feature enhancements are in any way driven by the input. -----Original Message----- From: youtalk-bounces at entourage.mvps.org [mailto:youtalk-bounces at entourage.mvps.org] On Behalf Of Elvis Cruz Sent: Friday, May 01, 2009 10:07 AM To: YouTalk mailing list for discussion of Microsoft Entourage Subject: Does Microsoft take suggestions? Hey Fellow Entouragers, Is one of you a Microsoft person? Does anyone know if they take suggestions on Entourage improvements? I think of some from time to time. Like when I accidentally delete an email, it would be great if I could just hit Command-Z to undelete it, like I can do in most every other program on my Mac, instead of having to go to the Deleted Items folder. Even more important, it would be great to have an undelete command for when I accidentally delete a contact! If you accidentally delete a contact in Entourage, there?s not even a ?Deleted Contacts? folder. The best you can do is restore the entire address book from a back up copy. So, does anyone know if they might take these suggestions, and whatever other gems the users discover? Thanks, Elvis Cruz YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. From ElvisCruz at mac.com Fri May 1 11:55:47 2009 From: ElvisCruz at mac.com (Elvis Cruz) Date: Fri, 01 May 2009 11:55:47 -0400 Subject: Does Microsoft take suggestions? In-Reply-To: <20090501154120.CDD5936D02@wutare.pair.com> Message-ID: Thanks, Robert. I just sent my two suggestions. I'm surprised Entourage didn't already have them. Have a great weekend, everyone. Elvis > From: "Virzi, Robert A" > Reply-To: YouTalk mailing list for discussion of Microsoft Entourage > > Date: Fri, 01 May 2009 11:36:12 -0400 > To: YouTalk mailing list for discussion of Microsoft Entourage > > Conversation: Does Microsoft take suggestions? > Subject: RE: Does Microsoft take suggestions? > > There is a suggestions menu item that sends feedback to MS. I've used it from > time to time, but I can't say for sure it is used. I suspect large number of > complaints of type X do get prioritized, but I am not sure feature > enhancements are in any way driven by the input. > > -----Original Message----- > From: youtalk-bounces at entourage.mvps.org > [mailto:youtalk-bounces at entourage.mvps.org] On Behalf Of Elvis Cruz > Sent: Friday, May 01, 2009 10:07 AM > To: YouTalk mailing list for discussion of Microsoft Entourage > Subject: Does Microsoft take suggestions? > > Hey Fellow Entouragers, > > Is one of you a Microsoft person? Does anyone know if they take suggestions > on Entourage improvements? > > I think of some from time to time. > > Like when I accidentally delete an email, it would be great if I could just > hit Command-Z to undelete it, like I can do in most every other program on > my Mac, instead of having to go to the Deleted Items folder. > > Even more important, it would be great to have an undelete command for when > I accidentally delete a contact! If you accidentally delete a contact in > Entourage, there?s not even a ?Deleted Contacts? folder. The best you can > do is restore the entire address book from a back up copy. > > So, does anyone know if they might take these suggestions, and whatever > other gems the users discover? > > Thanks, > > Elvis Cruz > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > > > The information contained in this message and any attachment may be > proprietary, confidential, and privileged or subject to the work > product doctrine and thus protected from disclosure. If the reader > of this message is not the intended recipient, or an employee or > agent responsible for delivering this message to the intended > recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. > If you have received this communication in error, please notify me > immediately by replying to this message and deleting it and all > copies and backups thereof. Thank you. > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From barry at barryw.net Fri May 1 12:09:09 2009 From: barry at barryw.net (Barry Wainwright) Date: Fri, 1 May 2009 17:09:09 +0100 Subject: Does Microsoft take suggestions? In-Reply-To: <20090501154120.CDD5936D02@wutare.pair.com> References: <20090501154120.CDD5936D02@wutare.pair.com> Message-ID: <95F299C2-2EAF-4022-9173-A517940ABAF4@barryw.net> HI Bob/Elvis, From discussions I have held with MacBU people at MS, ALL the suggestions go to the MacBU team and are reviewed. Obviously, commonly recurring themes get more of a priority than odd-ball one offs (not counting yours as odd-ball, Elvis!), but even the request fro a chintz theme look to the UI from Great Aunt Mabel gets reviewed, even if (thank heaven!) it is not acted upon. HTH! -- Barry wainwright Microsoft MVP On 1 May 2009, at 16:36, Virzi, Robert A wrote: > There is a suggestions menu item that sends feedback to MS. I've > used it from time to time, but I can't say for sure it is used. I > suspect large number of complaints of type X do get prioritized, but > I am not sure feature enhancements are in any way driven by the input. > > -----Original Message----- > From: youtalk-bounces at entourage.mvps.org [mailto:youtalk-bounces at entourage.mvps.org > ] On Behalf Of Elvis Cruz > Sent: Friday, May 01, 2009 10:07 AM > To: YouTalk mailing list for discussion of Microsoft Entourage > Subject: Does Microsoft take suggestions? > > Hey Fellow Entouragers, > > Is one of you a Microsoft person? Does anyone know if they take > suggestions > on Entourage improvements? > > I think of some from time to time. > > Like when I accidentally delete an email, it would be great if I > could just > hit Command-Z to undelete it, like I can do in most every other > program on > my Mac, instead of having to go to the Deleted Items folder. > > Even more important, it would be great to have an undelete command > for when > I accidentally delete a contact! If you accidentally delete a > contact in > Entourage, there?s not even a ?Deleted Contacts? folder. The best > you can > do is restore the entire address book from a back up copy. > > So, does anyone know if they might take these suggestions, and > whatever > other gems the users discover? > > Thanks, > > Elvis Cruz > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > > > The information contained in this message and any attachment may be > proprietary, confidential, and privileged or subject to the work > product doctrine and thus protected from disclosure. If the reader > of this message is not the intended recipient, or an employee or > agent responsible for delivering this message to the intended > recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. > If you have received this communication in error, please notify me > immediately by replying to this message and deleting it and all > copies and backups thereof. Thank you. > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From rmkriss at att.net Fri May 1 13:38:27 2009 From: rmkriss at att.net (Richard Kriss) Date: Fri, 01 May 2009 12:38:27 -0500 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On Thursday4/30/09 5:33 PM, "Diane Ross" wrote: > On 4/30/09 3:17 PM, "Richard Kriss" wrote: > >> Footnote: Should the Keychain Access be locked or unlocked >> after doing a repair? > > Unlocked. >> >> A very common Entourage problem or ATT/Yahoo problem? > > Entourage and/or system. > Entourage is still not specifying the correct port value. I repair it with the Keychain utility, then Entourage seems to writes it wrong again. This is getting to be a major problem that should have been fixed long time ago. Checked login keychain Checked default keychain Checked keychain search list Checked contents of ~/Library/Keychains/login.keychain Item ?pop.att.yahoo.com? has unspecified value for port attribute Item ?smtp.att.yahoo.com? has unspecified value for port attribute Item ?smtp.att.yahoo.com? has unspecified value for port attribute Updated port attribute for ?pop.att.yahoo.com? Updated port attribute for ?smtp.att.yahoo.com? Updated port attribute for ?smtp.att.yahoo.com? I am open to more suggestions. Yes, I know it is not a problem with Apple's Mail but I would rather use Entourage.....if possible From dianeross at mvps.org Fri May 1 18:31:45 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 01 May 2009 15:31:45 -0700 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On 5/1/09 10:38 AM, "Richard Kriss" wrote: > I am open to more suggestions. Yes, I know it is not a problem with > Apple's Mail but I would rather use Entourage.....if possible You did delete the account in Entourage??? You have restarted your computer??? Our next step would be to test in a new Identity? This would be a strange sign of database corruption, but there are some settings that are stored in the database. -- Diane From dianeross at mvps.org Fri May 1 18:34:08 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 01 May 2009 15:34:08 -0700 Subject: Does Microsoft take suggestions? In-Reply-To: Message-ID: On 5/1/09 7:07 AM, "Elvis Cruz" wrote: > Like when I accidentally delete an email, it would be great if I could just > hit Command-Z to undelete it, Undo (command-Z) works for me when I delete by mistake. If you do anything between delete and undo it doesn't work. Try writing EXACTLY the steps for it now working and I'll see if I can recreate. -- Diane From dianeross at mvps.org Fri May 1 18:36:23 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 01 May 2009 15:36:23 -0700 Subject: Does Microsoft take suggestions? In-Reply-To: <95F299C2-2EAF-4022-9173-A517940ABAF4@barryw.net> Message-ID: On 5/1/09 9:09 AM, "Barry Wainwright" wrote: > From discussions I have held with MacBU people at MS, ALL the > suggestions go to the MacBU team and are reviewed. Same for me. They do listen. In fact, the SP1 for Office 2008 includes several changes from feedback. I think what's not understood is feature changes take some time to get into the list of things to add. I suspect the feature set for the next version might already be set. Features and bugs are not the same thing. -- Diane From rmkriss at att.net Fri May 1 21:11:25 2009 From: rmkriss at att.net (Richard Kriss) Date: Fri, 01 May 2009 20:11:25 -0500 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On Friday5/1/09 5:31 PM, "Diane Ross" wrote: > n 5/1/09 10:38 AM, "Richard Kriss" wrote: > >> I am open to more suggestions. Yes, I know it is not a problem with >> Apple's Mail but I would rather use Entourage.....if possible > > You did delete the account in Entourage??? Yes! > > You have restarted your computer??? Yes and even ran applejack! > > Our next step would be to test in a new Identity? This would be a strange > sign of database corruption, but there are some settings that are stored in > the database. > > -- Entourage has a bad case of CRS regarding smtp passwords or socket numbers Item ?smtp.att.yahoo.com? has unspecified value for port attribute The Keychain First Aid find and repairs the problem until Entourage attempts to send mail and the same error is created again. From dianeross at mvps.org Sat May 2 03:41:59 2009 From: dianeross at mvps.org (Diane Ross) Date: Sat, 02 May 2009 00:41:59 -0700 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On 5/1/09 6:11 PM, "Richard Kriss" wrote: > The Keychain First Aid find and repairs the problem until Entourage attempts > to send mail and the same error is created again. Did this start just after the 12.1.7 update? Do you still have a copy of the Office 2008 folder in Applications that's 12.1.5 you could drag back to see if the problem goes away? -- Diane From ElvisCruz at mac.com Sat May 2 10:17:31 2009 From: ElvisCruz at mac.com (Elvis Cruz) Date: Sat, 02 May 2009 10:17:31 -0400 Subject: Does Microsoft take suggestions? In-Reply-To: Message-ID: Dianne, I should have specified; the emails in my IMAP inbox (that are still on my .mac mailbox) can't be undeleted with Command-Z. I have to go to the deleted items folder and drag them back to the inbox. Those are the ones I wish the feature worked for. (The emails in the ?Folders on my Computer? Inbox can indeed be undeleted with Command-Z.) I?m running Entourage 2004. Does Entourage 2008 allow Command-Z to undelete an accidentally deleted contact? That seems like such a basic function, but there?s no back-up at all within the program, not even a ?deleted contacts? folder. Thanks, Dianne Elvis > From: Diane Ross > Reply-To: YouTalk mailing list for discussion of Microsoft Entourage > > Date: Fri, 01 May 2009 15:34:08 -0700 > To: YouTalk mailing list for discussion of Microsoft Entourage > > Conversation: Does Microsoft take suggestions? > Subject: Re: Does Microsoft take suggestions? > > On 5/1/09 7:07 AM, "Elvis Cruz" wrote: > >> Like when I accidentally delete an email, it would be great if I could just >> hit Command-Z to undelete it, > > Undo (command-Z) works for me when I delete by mistake. If you do anything > between delete and undo it doesn't work. > > Try writing EXACTLY the steps for it now working and I'll see if I can > recreate. > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From rmkriss at att.net Sat May 2 11:06:08 2009 From: rmkriss at att.net (Richard Kriss) Date: Sat, 02 May 2009 10:06:08 -0500 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On Friday5/1/09 8:11 PM, "Richard Kriss" wrote: > > Entourage has a bad case of CRS regarding smtp passwords or socket numbers > > Item ?smtp.att.yahoo.com? has unspecified value for port attribute > > The Keychain First Aid find and repairs the problem until Entourage attempts > to send mail and the same error is created again. > I got so frustrated this with Entourage nagging me that I rebuilt the whole database and it nagged me again. How have others solved this problem? From dianeross at mvps.org Sat May 2 15:19:56 2009 From: dianeross at mvps.org (Diane Ross) Date: Sat, 02 May 2009 12:19:56 -0700 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On 5/2/09 8:06 AM, "Richard Kriss" wrote: > How have others solved this problem? Did you see my reply to revert back? -- Diane From dianeross at mvps.org Sat May 2 15:25:16 2009 From: dianeross at mvps.org (Diane Ross) Date: Sat, 02 May 2009 12:25:16 -0700 Subject: Does Microsoft take suggestions? In-Reply-To: Message-ID: On 5/2/09 7:17 AM, "Elvis Cruz" wrote: > Dianne, I should have specified; the emails in my IMAP inbox (that are still > on my .mac mailbox) can't be undeleted with Command-Z. I have to go to the > deleted items folder and drag them back to the inbox. Those are the ones I > wish the feature worked for. I think this is just the nature of IMAP. Does this work in Mail IMAP accounts? > > I?m running Entourage 2004. Does Entourage 2008 allow Command-Z to undelete > an accidentally deleted contact? That seems like such a basic function, but > there?s no back-up at all within the program, not even a ?deleted contacts? > folder. No, when they are deleted they are gone...poof! Events, notes and tasks are gone too. I suppose if they made a trash can for those you could rescue. A request for the feature is certainly warranted. Unless you turned off Confirmation dialogs under Notifications in Preferences, you should have received a warning that it would be permanently deleted. -- Diane From ElvisCruz at mac.com Sat May 2 15:29:56 2009 From: ElvisCruz at mac.com (Elvis Cruz) Date: Sat, 02 May 2009 15:29:56 -0400 Subject: Does Microsoft take suggestions? In-Reply-To: Message-ID: > From: Diane Ross > Reply-To: YouTalk mailing list for discussion of Microsoft Entourage > > Date: Sat, 02 May 2009 12:25:16 -0700 > To: YouTalk mailing list for discussion of Microsoft Entourage > > Conversation: Does Microsoft take suggestions? > Subject: Re: Does Microsoft take suggestions? > > On 5/2/09 7:17 AM, "Elvis Cruz" wrote: > >> Dianne, I should have specified; the emails in my IMAP inbox (that are still >> on my .mac mailbox) can't be undeleted with Command-Z. I have to go to the >> deleted items folder and drag them back to the inbox. Those are the ones I >> wish the feature worked for. > > I think this is just the nature of IMAP. Does this work in Mail IMAP > accounts? I don't know. I don't use Mail, only Entourage. > >> >> I?m running Entourage 2004. Does Entourage 2008 allow Command-Z to undelete >> an accidentally deleted contact? That seems like such a basic function, but >> there?s no back-up at all within the program, not even a ?deleted contacts? >> folder. > > No, when they are deleted they are gone...poof! Events, notes and tasks are > gone too. I suppose if they made a trash can for those you could rescue. A > request for the feature is certainly warranted. > > Unless you turned off Confirmation dialogs under Notifications in > Preferences, you should have received a warning that it would be permanently > deleted. Yes, a contacts trash can would be a good thing! Thanks Elvis > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From mecklists at comcast.net Sat May 2 16:09:56 2009 From: mecklists at comcast.net (William Smith) Date: Sat, 02 May 2009 15:09:56 -0500 Subject: [ANN] The Entourage Help Blog: Easily open Windows UNC paths in Entourage using WinShortcutter Message-ID: Windows users can sometimes be a little blind to the fact that not everything acts like Windows. A perfect example of this is when they send Windows UNC (Universal Naming Convention) paths to Mac users. They expect the Mac folks to be able to click the link in an E-mail message and go straight to a folder on a file server. What are UNC paths? Those are sometimes short but often long links that look like this: \\server\Projects\Remodeling\ A UNC path starts of with a set of two backslashes (often called whack-whack), which means "everything after this is on the network, not on my computer". The whack-whack is followed by a server name followed by another whack followed by one or more folder names separated by even more whacks. Unlike what the name implies, these paths are hardly "universal". WinShortcutter from Lobotomo Software, however, will enable Mac users who work in a Windows world to follow these whack-whack style links. Continue reading at or . -- bill Entourage Help Page Entourage Help Blog YouTalk Twitter: follow From rmkriss at att.net Sat May 2 17:29:33 2009 From: rmkriss at att.net (Richard Kriss) Date: Sat, 02 May 2009 16:29:33 -0500 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On Saturday5/2/09 2:19 PM, "Diane Ross" wrote: > Did you see my reply to revert back? I saw it but 12.1.7 worked perfect up until the last few days. I really don't know how to revert back to a previous version. I have trashed and rebuilt my primary Account, rebuilt the database, and repaired the OS X keychain (way too many times). FYI, the ATT/ Yahoo page has a a special note to Outlook and Entourage users that I thought may help. It did but didn't. I cannot find the URL to the tip but it was a footnote on how to setup new POP mail accounts and the flagged tip to Entourage users was a warning about the advanced SMTP settings. The warning or tip was that after you enter you enter the password and check the box to save the password to the OS keychain you should use the small close box then QUIT Entourage before trying to send a mail message. I tried it and it worked one time. The next time tried to send a message Entourage had corrupted the keychain again!. The only way I can send mail now is to keep the Keychain First Aid on my desktop and use to clear out the hung mail Help.... how can I revert to an earlier version of Entourage? This one seem to be hosed big time. Dick From dianeross at mvps.org Sat May 2 19:31:02 2009 From: dianeross at mvps.org (Diane Ross) Date: Sat, 02 May 2009 16:31:02 -0700 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On 5/2/09 2:29 PM, "Richard Kriss" wrote: > I saw it but 12.1.7 worked perfect up until the last few days. I > really don't know how to revert back to a previous version. Simply replace your Office 2008 folder in Applications with the older version. Quit all Microsoft applications before replacing. You never tried the option to test in a new User. 1) First set your Account to leave messages on server under the Options tab in the Account window for the test. 2) Drag your Identity to Shared folder. "/Users/Shared" 3) Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching. 4) In the new User, open Entourage and let it create a new Microsoft User Data folder. Quit Entourage. 5) Drag from Shared (it actually copies) your Identity and place it in the Office 2008 Identities folder in the Microsoft User Data folder. If the names are the same it will overwrite. Does it work in the new Identity? If yes, then it's a problem with your regular User's account. If no, then 1) Use Switch Identity and create a new Test Identity. 2) Enter your account and see if it work. Remember to set "leave on server". If it works in a new Identity, then the problem is probably a combination of your Identity and your old User's account. If it fails, then revert to the previous version by replacing your Office folder with the previous version from a backup. Remember after testing to drag back from Shared to your regular Microsoft User Data folder. -- Diane -- Diane From dianeross at mvps.org Sat May 2 19:38:37 2009 From: dianeross at mvps.org (Diane Ross) Date: Sat, 02 May 2009 16:38:37 -0700 Subject: Does Microsoft take suggestions? In-Reply-To: Message-ID: On 5/2/09 12:29 PM, "Elvis Cruz" wrote: > Yes, a contacts trash can would be a good thing! You can backup your contacts for emergencies like this. There are three options. 1) Entourage archive (.rge) file 2) tab delimited file 3) drag individual contacts to desktop as .eml files. I just posted how to do #3 in this article. First two are under File --> Export. Create individual files for contacts and events To get a single contact from 1 and 2, you would need to import into a new Identity, locate that file and drag it to the desktop for import into your regular Identity. I have an Automator workflow that automatically backs up my contacts once a week. Export Entourage Contacts Where: select folder Show Growl Notification Save as plugin for iCal and set time there. (I add a folder action so when the file is added to the folder it is stored by date like this 2009-05-02) For more details on using Automator and scheduling with iCal see this article (includes folder action help too): Entourage and Time-Machine-like backup (creates chronological backup of Identity can be used by both Tiger and Leopard allowing you to roll back to previous dated backups. -- Diane From rmkriss at att.net Sat May 2 20:58:11 2009 From: rmkriss at att.net (Richard Kriss) Date: Sat, 02 May 2009 19:58:11 -0500 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On Saturday5/2/09 4:29 PM, "Richard Kriss" wrote: > On Saturday5/2/09 2:19 PM, "Diane Ross" wrote: > >> Did you see my reply to revert back? I figured out how to get back to version 12.1.5 using the Time Machine. I am not sure what this means but the About Entourage says Microsoft Entourage 2008 for Mac Version 12.1.5 (081119) Latest Installed Update 12.1.7 I plan to use this older version and see if it works. Dick From dianeross at mvps.org Sat May 2 22:21:04 2009 From: dianeross at mvps.org (Diane Ross) Date: Sat, 02 May 2009 19:21:04 -0700 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On 5/2/09 5:58 PM, "Richard Kriss" wrote: > I am not sure what this means but the About Entourage says > > Microsoft Entourage 2008 for Mac > Version 12.1.5 (081119) > Latest Installed Update 12.1.7 Weird!! Check your packages and remove the newest ones and see if it will change. If you installed the date it was released you can sort by date. Look for April 14th Office2008_en_errorreporting_12.1.7.combo.pkg Office2008_en_ooxml_12.1.7.combo.pkg Office2008_en_helpviewer_12.1.7.combo.pkg "/Library/Receipts" -- Diane From rmkriss at att.net Sun May 3 07:28:05 2009 From: rmkriss at att.net (Richard Kriss) Date: Sun, 03 May 2009 06:28:05 -0500 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On Saturday5/2/09 9:21 PM, "Diane Ross" wrote: > On 5/2/09 5:58 PM, "Richard Kriss" wrote: > >> I am not sure what this means but the About Entourage says >> >> Microsoft Entourage 2008 for Mac >> Version 12.1.5 (081119) >> Latest Installed Update 12.1.7 > > Weird!! Check your packages and remove the newest ones and see if it will > change. If you installed the date it was released you can sort by date. Look > for April 14th > > Office2008_en_errorreporting_12.1.7.combo.pkg > Office2008_en_ooxml_12.1.7.combo.pkg > Office2008_en_helpviewer_12.1.7.combo.pkg > > "/Library/Receipts" I removed 'all' Office2008 items dated 14-Apr-09 from the Library/Receipts folder and Entourage still say the same thing as quoted above (version 12.1.5 with Latest Installed Update 12.1.7) Should I return the removed files or just trash the stuff? They don't seem to do anything but take up space. The semi good news is so far I can send mail using version 12.1.5 that was totally crippled using 12.1.7. This may be too early to declare success. I need some run time. Dick From P.Furzer at murdoch.edu.au Sun May 3 07:42:17 2009 From: P.Furzer at murdoch.edu.au (Peter Furzer) Date: Sun, 3 May 2009 19:42:17 +0800 Subject: ATT/Yahoo Nagging about Entourage Password References: Message-ID: <95CE8520694325479ABB7AE16B36F1B80202481B@PLUTO.ad.murdoch.edu.au> I have unsubscribed from this service, but still get emails. Can you please unsubscribe me thanks __________________________________________________ Peter Furzer Manager, Examinations and Graduations Office of Central Student Administration Murdoch University South Street, Murdoch, W.A. 6150 Ph +61 8 9360 2510 Fax +61 8 9360 6491 -----Original Message----- From: youtalk-bounces at entourage.mvps.org on behalf of Richard Kriss Sent: Sun 03-May-09 7:28 PM To: YouTalk Subject: Re: ATT/Yahoo Nagging about Entourage Password On Saturday5/2/09 9:21 PM, "Diane Ross" wrote: > On 5/2/09 5:58 PM, "Richard Kriss" wrote: > >> I am not sure what this means but the About Entourage says >> >> Microsoft Entourage 2008 for Mac >> Version 12.1.5 (081119) >> Latest Installed Update 12.1.7 > > Weird!! Check your packages and remove the newest ones and see if it will > change. If you installed the date it was released you can sort by date. Look > for April 14th > > Office2008_en_errorreporting_12.1.7.combo.pkg > Office2008_en_ooxml_12.1.7.combo.pkg > Office2008_en_helpviewer_12.1.7.combo.pkg > > "/Library/Receipts" I removed 'all' Office2008 items dated 14-Apr-09 from the Library/Receipts folder and Entourage still say the same thing as quoted above (version 12.1.5 with Latest Installed Update 12.1.7) Should I return the removed files or just trash the stuff? They don't seem to do anything but take up space. The semi good news is so far I can send mail using version 12.1.5 that was totally crippled using 12.1.7. This may be too early to declare success. I need some run time. Dick YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org From rmkriss at att.net Sun May 3 08:07:55 2009 From: rmkriss at att.net (Richard Kriss) Date: Sun, 03 May 2009 07:07:55 -0500 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On Sunday5/3/09 6:28 AM, "Richard Kriss" wrote: > On Saturday5/2/09 9:21 PM, "Diane Ross" wrote: > >> On 5/2/09 5:58 PM, "Richard Kriss" wrote: >> >>> I am not sure what this means but the About Entourage says >>> >>> Microsoft Entourage 2008 for Mac >>> Version 12.1.5 (081119) >>> Latest Installed Update 12.1.7 >> >> Weird!! Check your packages and remove the newest ones and see if it will >> change. If you installed the date it was released you can sort by date. Look >> for April 14th >> >> Office2008_en_errorreporting_12.1.7.combo.pkg >> Office2008_en_ooxml_12.1.7.combo.pkg >> Office2008_en_helpviewer_12.1.7.combo.pkg >> >> "/Library/Receipts" > > I removed 'all' Office2008 items dated 14-Apr-09 from the > Library/Receipts folder and Entourage still say the same thing > as quoted above (version 12.1.5 with Latest Installed > Update 12.1.7) > > Should I return the removed files or just trash the stuff? They > don't seem to do anything but take up space. > > The semi good news is so far I can send mail using version > 12.1.5 that was totally crippled using 12.1.7. This may be too > early to declare success. I need some run time. > > Dick Too early to declare success! Just tried to send one and it Entourage 12.1.5 tilted and ask me to enter the password again. I did and it sent the message but also sent bad information to the keychain. Checked login keychain Checked default keychain Checked keychain search list Checked contents of ~/Library/Keychains/login.keychain Item ?smtp.att.yahoo.com? has unspecified value for port attribute Checked contents of ~/Library/Keychains/dickkris.keychain Problems were found; you should choose the Repair option to fix them Verification failed Just prior to sending the test message the keychain was verified with no issues. Entourage seems to be the problem child on writing to the keychain. I may as well revert back to 12.1.7 as 12.1.5 seems to have the same issues. This reply would not go out even after repairing the keychain. I tried to reinstall the Office2008-1217UpdateEN.dmg and it failed because it found a version 12.1.7 already installed. I have a SuperDuper backup of Entourage 12.1.7 and may have to drag it to the primary drive. I must be the only Entourage user with this problem as others have not mentioned it. I may have to do a complete erase and reinstall from the Office 2008 disc then run the Office2008-1217UpdateEN.dmg. From rmkriss at att.net Sun May 3 10:17:13 2009 From: rmkriss at att.net (Richard Kriss) Date: Sun, 03 May 2009 09:17:13 -0500 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On Sunday5/3/09 7:07 AM, "Richard Kriss" wrote: > I have a SuperDuper backup of Entourage 12.1.7 and may have to drag > it to the primary drive. Don't even think about doing a drag copy from a SuperDuper backup. I tried it and that was big mistake due to the size of Entourage. The OS X Time Machine saved my six. It was very easy using the TM to select and restore version 12.1.7 in place of the 12.1.5 I. I restored from the 16th of April just in case one of my more recent versions was contaminated. I still have the Entourage password CRS (can't remember stuff) issue but at least I am running the current version. Dick From rmkriss at att.net Sun May 3 17:03:26 2009 From: rmkriss at att.net (Richard Kriss) Date: Sun, 03 May 2009 16:03:26 -0500 Subject: Name: Microsoft Entourage crash report Message-ID: This happened while trying to ACK the YouTalk subscription message. For some reason I was deleted and may have to change to Apple Mail because sending mail is too hard. Microsoft Error Reporting log version: 2.0 Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2009-05-03 15:58:01 -0500 Application Name: Microsoft Entourage Application Bundle ID: com.microsoft.Entourage Application Signature: OPIM Application Version: 12.1.7.090302 Crashed Module Name: HIToolbox Crashed Module Version: unknown Crashed Module Offset: 0x000e04c7 Blame Module Name: HIToolbox Blame Module Version: unknown Blame Module Offset: 0x000e04c7 Application LCID: 1033 Extra app info: Reg=en Loc=0x0409 Thread 0: # 1 0x031911c6 in _mach_msg_trap + 0x0000000A (libSystem.B.dylib + 0x000011c6) # 2 0x039e1115 in _YieldToThread + 0x000001DE (CarbonCore + 0x00071115) # 3 0x0309d4cd in LThread::Yield(LThread const*) + 0x00000027 (PowerPlantCore + 0x0000f4cd) # 4 0x0028a036 in __mh_execute_header + 0x00289036 (Microsoft Entourage + 0x00289036) # 5 0x022d5d10 in CShutdownMgr::Notify(eShutdownPhase) + 0x00000022 (EntourageCore + 0x0011ad10) # 6 0x0001307e in __mh_execute_header + 0x0001207E (Microsoft Entourage + 0x0001207e) # 7 0x0201b5a7 in LApplication::DoQuit(long) + 0x00000019 (PowerPlant + 0x0006f5a7) # 8 0x00011eb7 in __mh_execute_header + 0x00010EB7 (Microsoft Entourage + 0x00010eb7) # 9 0x0201b586 in LApplication::SendAEQuit() + 0x00000058 (PowerPlant + 0x0006f586) # 10 0x0201b9b2 in LApplication::ObeyCommand(long, void*) + 0x0000005A (PowerPlant + 0x0006f9b2) # 11 0x00016d60 in __mh_execute_header + 0x00015D60 (Microsoft Entourage + 0x00015d60) # 12 0x0201d133 in LCommander::ProcessCommand(long, void*) + 0x00000047 (PowerPlant + 0x00071133) # 13 0x0201d168 in LCommander::ObeyCommand(long, void*) + 0x0000002A (PowerPlant + 0x00071168) # 14 0x027ab041 in CSharedLibFeatures::ObeyCommand(long, void*) + 0x0000037B (EntourageLegacy + 0x00135041) # 15 0x0014df4b in __mh_execute_header + 0x0014CF4B (Microsoft Entourage + 0x0014cf4b) # 16 0x0201d133 in LCommander::ProcessCommand(long, void*) + 0x00000047 (PowerPlant + 0x00071133) # 17 0x0201d168 in LCommander::ObeyCommand(long, void*) + 0x0000002A (PowerPlant + 0x00071168) # 18 0x02011778 in LWindow::ObeyCommand(long, void*) + 0x00000036 (PowerPlant + 0x00065778) # 19 0x0267ad11 in CAthenaWindow::ObeyCommand(long, void*) + 0x000003F3 (EntourageLegacy + 0x00004d11) # 20 0x0201d133 in LCommander::ProcessCommand(long, void*) + 0x00000047 (PowerPlant + 0x00071133) # 21 0x0201d168 in LCommander::ObeyCommand(long, void*) + 0x0000002A (PowerPlant + 0x00071168) # 22 0x0271de68 in CFeatureView::ObeyCommand(long, void*) + 0x00000032 (EntourageLegacy + 0x000a7e68) # 23 0x027dede9 in CTableMgr::ObeyCommand(long, void*) + 0x0000058D (EntourageLegacy + 0x00168de9) # 24 0x0033a714 in __mh_execute_header + 0x00339714 (Microsoft Entourage + 0x00339714) # 25 0x0201d133 in LCommander::ProcessCommand(long, void*) + 0x00000047 (PowerPlant + 0x00071133) # 26 0x0201d168 in LCommander::ObeyCommand(long, void*) + 0x0000002A (PowerPlant + 0x00071168) # 27 0x027d0158 in CTable::ObeyCommand(long, void*) + 0x00000042 (EntourageLegacy + 0x0015a158) # 28 0x0201d133 in LCommander::ProcessCommand(long, void*) + 0x00000047 (PowerPlant + 0x00071133) # 29 0x0202eb46 in UCarbonEvents::DoProcessCommand(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 0x00000160 (PowerPlant + 0x00082b46) # 30 0x0202973a in LEventHandler::EventHandlerCallback(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000020 (PowerPlant + 0x0007d73a) # 31 0x0416c143 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x0000049D (HIToolbox + 0x00008143) # 32 0x0416b57d in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000195 (HIToolbox + 0x0000757d) # 33 0x04187ed2 in _SendEventToEventTarget + 0x00000034 (HIToolbox + 0x00023ed2) # 34 0x041bc23d in SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 0x0000019B (HIToolbox + 0x0005823d) # 35 0x041e2a8f in _SendMenuCommandWithContextAndModifiers + 0x0000003B (HIToolbox + 0x0007ea8f) # 36 0x041e2a4c in _SendMenuItemSelectedEvent + 0x00000086 (HIToolbox + 0x0007ea4c) # 37 0x041e295e in FinishMenuSelection(MenuData*, MenuData*, MenuResult*, MenuResult*, unsigned long, unsigned long, unsigned long, unsigned char) + 0x000000A2 (HIToolbox + 0x0007e95e) # 38 0x041bf4ec in MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 0x00000280 (HIToolbox + 0x0005b4ec) # 39 0x0424e188 in _MenuSelect + 0x00000068 (HIToolbox + 0x000ea188) # 40 0x0424e0f8 in HIMenuBar::HandleMouseEvent(OpaqueEventRef*) + 0x0000005C (HIToolbox + 0x000ea0f8) # 41 0x0416c651 in HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x000000AD (HIToolbox + 0x00008651) # 42 0x0416c143 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x0000049D (HIToolbox + 0x00008143) # 43 0x0416b57d in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000195 (HIToolbox + 0x0000757d) # 44 0x04187ed2 in _SendEventToEventTarget + 0x00000034 (HIToolbox + 0x00023ed2) # 45 0x0419a603 in ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000A13 (HIToolbox + 0x00036603) # 46 0x0416c4fc in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x00000856 (HIToolbox + 0x000084fc) # 47 0x0416b57d in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000195 (HIToolbox + 0x0000757d) # 48 0x04187ed2 in _SendEventToEventTarget + 0x00000034 (HIToolbox + 0x00023ed2) # 49 0x0201c00b in LApplication::PostProcessEventsRAEL(OpaqueEventRef*, OpaqueEventTargetRef*, unsigned char) + 0x000000E5 (PowerPlant + 0x0007000b) # 50 0x0201c212 in LApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070212) # 51 0x0416c143 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x0000049D (HIToolbox + 0x00008143) # 52 0x0416b57d in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000195 (HIToolbox + 0x0000757d) # 53 0x0416b3e2 in _SendEventToEventTargetWithOptions + 0x0000003A (HIToolbox + 0x000073e2) # 54 0x04199d54 in ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000164 (HIToolbox + 0x00035d54) # 55 0x0416c4fc in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x00000856 (HIToolbox + 0x000084fc) # 56 0x0416b57d in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x00000195 (HIToolbox + 0x0000757d) # 57 0x04187ed2 in _SendEventToEventTarget + 0x00000034 (HIToolbox + 0x00023ed2) # 58 0x041f4b80 in _ToolboxEventDispatcher + 0x00000056 (HIToolbox + 0x00090b80) # 59 0x041f13da in _RunApplicationEventLoop + 0x000000DE (HIToolbox + 0x0008d3da) # 60 0x0201b6c1 in LApplication::ProcessEvents() + 0x000000FF (PowerPlant + 0x0006f6c1) # 61 0x0201b74f in LApplication::Run() + 0x0000006D (PowerPlant + 0x0006f74f) # 62 0x0001a00d in __mh_execute_header + 0x0001900D (Microsoft Entourage + 0x0001900d) # 63 0x00002bce in __mh_execute_header + 0x00001BCE (Microsoft Entourage + 0x00001bce) # 64 0x00002af5 in __mh_execute_header + 0x00001AF5 (Microsoft Entourage + 0x00001af5) X86 Thread State: eax: 0xffffffe1 ebx: 0x039e0f42 ecx: 0xbfffd58c edx:0x031911c6 edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffd5c8 esp:0xbfffd58c ss: 0x0000001f eip: 0x031911c6 cs: 0x00000007 ds:0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00000206 Thread 1: # 1 0x031912e6 in _mach_wait_until + 0x0000000A (libSystem.B.dylib + 0x000012e6) # 2 0x03218eab in _sleep + 0x0000003F (libSystem.B.dylib + 0x00088eab) # 3 0x03080d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d) # 4 0x030803e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5) # 5 0x0308046c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c) # 6 0x03080f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25) # 7 0x031c2095 in __pthread_start + 0x00000141 (libSystem.B.dylib + 0x00032095) # 8 0x031c1f52 in _thread_start + 0x00000022 (libSystem.B.dylib + 0x00031f52) X86 Thread State: eax: 0xffffffa6 ebx: 0x03208287 ecx: 0xb00a0a5c edx:0x031912e6 edi: 0x0000032c esi: 0xbcd3c32c ebp: 0xb00a0ac8 esp:0xb00a0a5c ss: 0x0000001f eip: 0x031912e6 cs: 0x00000007 ds:0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202 Thread 2: # 1 0x031983ae in ___semwait_signal + 0x0000000A (libSystem.B.dylib + 0x000083ae) # 2 0x031c2d0d in _pthread_cond_wait$UNIX2003 + 0x00000049 (libSystem.B.dylib + 0x00032d0d) # 3 0x049aa45c in pthreadSemaphoreWait(t_pthreadSemaphore*) + 0x0000002A (ColorSync + 0x0003345c) # 4 0x049bcd8e in CMMConvTask(void*) + 0x00000036 (ColorSync + 0x00045d8e) # 5 0x031c2095 in __pthread_start + 0x00000141 (libSystem.B.dylib + 0x00032095) # 6 0x031c1f52 in _thread_start + 0x00000022 (libSystem.B.dylib + 0x00031f52) X86 Thread State: eax: 0x0000014e ebx: 0x031c2d2d ecx: 0xb0122e7c edx:0x031983ae edi: 0x090485a4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c ss: 0x0000001f eip: 0x031983ae cs: 0x00000007 ds:0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246 Thread 3: # 1 0x031983ae in ___semwait_signal + 0x0000000A (libSystem.B.dylib + 0x000083ae) # 2 0x031c2d0d in _pthread_cond_wait$UNIX2003 + 0x00000049 (libSystem.B.dylib + 0x00032d0d) # 3 0x062eeab9 in _fe_fragment_thread + 0x00000036 (QuartzCore + 0x000f4ab9) # 4 0x031c2095 in __pthread_start + 0x00000141 (libSystem.B.dylib + 0x00032095) # 5 0x031c1f52 in _thread_start + 0x00000022 (libSystem.B.dylib + 0x00031f52) X86 Thread State: eax: 0x0000014e ebx: 0x031c2d2d ecx: 0xb01ade9c edx:0x031983ae edi: 0x1e961e34 esi: 0xb01ae000 ebp: 0xb01adf18 esp:0xb01ade9c ss: 0x0000001f eip: 0x031983ae cs: 0x00000007 ds:0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246 Thread 4 crashed: # 1 0x042444c7 in HIPushButton::GetLabelClipRectFromLabelRect(CGRect const&, CGRect*) + 0x00000095 (HIToolbox + 0x000e04c7) # 2 0x0032f3bd in __mh_execute_header + 0x0032E3BD (Microsoft Entourage + 0x0032e3bd) # 3 0x0032f905 in __mh_execute_header + 0x0032E905 (Microsoft Entourage + 0x0032e905) # 4 0x0057305e in CNetConnectionCache::CreateConnection(CSharablePtr const&) + 0x000000B4 (Microsoft Entourage + 0x0057205e) # 5 0x00572fcb in CNetConnectionCache::CreateConnection(CSharablePtr const&) + 0x00000021 (Microsoft Entourage + 0x00571fcb) # 6 0x005742b7 in CNetConnectionCache::GetCachedOrNewConnection(CSharablePtr< CNetHost> const&) + 0x00000055 (Microsoft Entourage + 0x005732b7) # 7 0x0032ecda in __mh_execute_header + 0x0032DCDA (Microsoft Entourage + 0x0032dcda) # 8 0x0032ea05 in __mh_execute_header + 0x0032DA05 (Microsoft Entourage + 0x0032da05) # 9 0x001ed151 in __mh_execute_header + 0x001EC151 (Microsoft Entourage + 0x001ec151) # 10 0x001ed350 in __mh_execute_header + 0x001EC350 (Microsoft Entourage + 0x001ec350) # 11 0x0052d7f9 in (Microsoft Entourage + 0x0052c7f9) # 12 0x003fbbce in __mh_execute_header + 0x003FABCE (Microsoft Entourage + 0x003fabce) # 13 0x0309cf6e in LThread::DoEntry(void*) + 0x0000001E (PowerPlantCore + 0x0000ef6e) # 14 0x039e59e9 in _CooperativeThread + 0x00000135 (CarbonCore + 0x000759e9) # 15 0x031c2095 in __pthread_start + 0x00000141 (libSystem.B.dylib + 0x00032095) # 16 0x031c1f52 in _thread_start + 0x00000022 (libSystem.B.dylib + 0x00031f52) X86 Thread State: eax: 0x2430c410 ebx: 0x29022898 ecx: 0x2430c3c0 edx:0x030a0002 edi: 0x2430c3f0 esi: 0x243a06b8 ebp: 0xb022fa18 esp:0xb022f9ec ss: 0x0000001f eip: 0x042444c7 cs: 0x00000017 ds:0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00010283 Loaded modules: 0: Microsoft Entourage (12.1.7.090302 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage 1: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 2: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio n 3: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 4: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo nfiguration 5: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security 6: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 7: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat ionServices 8: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime 9: Netlib: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netl ib 10: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framewor k/Versions/12/MicrosoftComponentPlugin 11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/ PowerPlant 12: EntourageCore: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/ 12/EntourageCore 13: EntourageLegacy: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Version s/12/EntourageLegacy 14: WebKit: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit 15: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 16: merp: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp 17: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions /12/PowerPlantCore 18: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib 19: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib 20: libSystem.B.dylib: /usr/lib/libSystem.B.dylib 21: libicucore.A.dylib: /usr/lib/libicucore.A.dylib 22: libobjc.A.dylib: /usr/lib/libobjc.A.dylib 23: libxml2.2.dylib: /usr/lib/libxml2.2.dylib 24: libz.1.dylib: /usr/lib/libz.1.dylib 25: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe twork.framework/Versions/A/CFNetwork 26: libauto.dylib: /usr/lib/libauto.dylib 27: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib 28: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib 29: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb onCore.framework/Versions/A/CarbonCore 30: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Meta data.framework/Versions/A/Metadata 31: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe rvices.framework/Versions/A/OSServices 32: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear chKit.framework/Versions/A/SearchKit 33: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.f ramework/Versions/A/AE 34: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Laun chServices.framework/Versions/A/LaunchServices 35: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Dict ionaryServices.framework/Versions/A/DictionaryServices 36: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 37: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitrat ion 38: libbsm.dylib: /usr/lib/libbsm.dylib 39: libxslt.1.dylib: /usr/lib/libxslt.1.dylib 40: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun d.framework/Versions/A/CarbonSound 41: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane ls.framework/Versions/A/CommonPanels 42: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame work/Versions/A/Help 43: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox. framework/Versions/A/HIToolbox 44: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender ing.framework/Versions/A/HTMLRendering 45: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu re.framework/Versions/A/ImageCapture 46: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew ork/Versions/A/Ink 47: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation Services.framework/Versions/A/NavigationServices 48: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript ing.framework/Versions/A/OpenScripting 49: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI .framework/Versions/A/SecurityHI 50: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco gnition.framework/Versions/A/SpeechRecognition 51: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 52: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/ATS.framework/Versions/A/ATS 53: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/ColorSync.framework/Versions/A/ColorSync 54: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreGraphics.framework/Versions/A/CoreGraphics 55: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreText.framework/Versions/A/CoreText 56: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/HIServices.framework/Versions/A/HIServices 57: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/ImageIO.framework/Versions/A/ImageIO 58: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/LangAnalysis.framework/Versions/A/LangAnalysis 59: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/QD.framework/Versions/A/QD 60: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis 61: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib 62: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 63: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage .framework/Versions/A/vImage 64: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib .framework/Versions/A/vecLib 65: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib .framework/Versions/A/libvMisc.dylib 66: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib .framework/Versions/A/libvDSP.dylib 67: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib .framework/Versions/A/libBLAS.dylib 68: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib .framework/Versions/A/libLAPACK.dylib 69: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib 70: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib 71: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 72: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/ImageIO.framework/Versions/A/Resources/libPng.dylib 73: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib 74: libcups.2.dylib: /usr/lib/libcups.2.dylib 75: libresolv.9.dylib: /usr/lib/libresolv.9.dylib 76: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI 77: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore 78: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D esktopServicesPriv 79: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL 80: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage. dylib 81: libffi.dylib: /usr/lib/libffi.dylib 82: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo 83: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dyli b 84: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib 85: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgra mmability.dylib 86: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/Install Server 87: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 88: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 89: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData 90: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib 91: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 92: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL 93: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityIn terface 94: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityF oundation 95: JavaScriptCore: /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCor e 96: WebCore: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.fr amework/Versions/A/WebCore 97: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport 98: Safari Cookies (0.1.2 Reg=English Loc=0x0000): /Library/InputManagers/Safari Cookies/Safari Cookies.bundle/Contents/MacOS/Safari Cookies 99: Smart Crash Reports (1.5 Reg=English Loc=0x0000): /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports 100: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib 101: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib 102: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib 103: HelpData: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData 104: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib 105: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib 106: Shortcut: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut 107: RawCamera (435 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera 108: JapaneseProofing (12.1.7.090302 Reg= English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing 109: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/ATS.framework/Versions/A/Resources/ATSHI.dylib 110: libmx.A.dylib: /usr/lib/libmx.A.dylib 111: EnglishSpeller (12.1.7.090302 Reg=English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller 112: MicrosoftOleo: /Applications/Microsoft Office 2008/Office/MicrosoftOleo.framework/MicrosoftOleo 113: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos 114: QuickTimeH264 (1290 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH2 64 115: DivX Decoder (6.4.0 Reg=English Loc=0x0000): /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder 116: QuickTimeImporters (1290 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickT imeImporters 117: QuickTimeComponents (1290 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/Quick TimeComponents 118: CoreAUC: /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC 119: DivX 6 Decoder (6.0.5 Reg=English Loc=0x0000): /Library/QuickTime/DivX 6 Decoder.component/Contents/MacOS/DivX 6 Decoder 120: Perian (1.0 Reg=English Loc=0x0000): /Users/dickkris/Library/QuickTime/Perian.component/Contents/MacOS/Perian 121: Flip4Mac WMV Import (2.2.1.11 Reg=English Loc=0x0000): /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import 122: libiconv.2.dylib: /usr/lib/libiconv.2.dylib 123: Flip4Mac WMV Advanced (2.2.1.11 Reg=English Loc=0x0000): /Library/QuickTime/Flip4Mac WMV Advanced.component/Contents/MacOS/Flip4Mac WMV Advanced 124: AppleProResDecoder (53 Reg=English Loc=0x0000): /System/Library/QuickTime/AppleProResDecoder.component/Contents/MacOS/AppleP roResDecoder 125: AppleVAH264HW (1.0 Reg=English Loc=0x0000): /System/Library/QuickTime/AppleVAH264HW.component/Contents/MacOS/AppleVAH264 HW 126: QuickTimeFireWireDV (1290 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/Quick TimeFireWireDV 127: AppleIntermediateCodec (145 Reg=English Loc=0x0000): /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInte rmediateCodec 128: AppleMPEG2Codec (220 Reg=English Loc=0x0000): /Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec 129: AppleVA: /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA 130: ApplePixletVideo (1.2d18 Reg=English Loc=0x0000): /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePix letVideo 131: libCGXCoreImage.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib 132: Unicode Encodings (2.2 Reg=English Loc=0x0000): /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings 133: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram ework/Versions/A/Print 134: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib 135: libGreekConverter.dylib: /System/Library/CoreServices/Encodings/libGreekConverter.dylib 136: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib 137: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib 138: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib 139: libLatin5Converter.dylib: /System/Library/CoreServices/Encodings/libLatin5Converter.dylib 140: libLatinSuppConverter.dylib: /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib 141: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor ks/PrintCore.framework/Versions/A/PrintCore Operating System Information Operating System: Mac OS X 10.5.6 (Build 9G66) CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz gestaltPhysicalRAMSize err = 0, result = 2047 MB gestaltSystemVersion err = 0, result = 0x1056 Screen: 1920 x 1200, depth = 32, ltbr = 0, 0, 1200, 1920 Microsoft Application Information: Error Reporting UUID: BA623EA3-F2DA-11D8-A183-000A27D87822 Time from launch: 0 hours, 10 minutes, 41 seconds Total errors on this client: 81 From robert9841 at ppi-int.com Sat May 2 13:32:06 2009 From: robert9841 at ppi-int.com (Robert Halligan) Date: Sun, 03 May 2009 03:32:06 +1000 Subject: Entourage - Loss of Open Email Windows on Crashing In-Reply-To: Message-ID: I still choose to use Entourage, although my choice has been tested quite a lot lately. My single biggest frustration is that, when Entourage crashes, or is shut down, or my Mac crashes, open email windows in Entourage are lost. It would be great if Entourage restored open windows on restart, or at least gave an option to do so, like Firefox does with open web browser windows. In fact, I'm amazed that Entourage doesn't have this feature. Or does it, and I haven't found it? Robert From mecklists at comcast.net Sun May 3 19:11:49 2009 From: mecklists at comcast.net (William Smith) Date: Sun, 03 May 2009 18:11:49 -0500 Subject: Entourage - Loss of Open Email Windows on Crashing In-Reply-To: Message-ID: > From: Robert Halligan > Date: Sun, 03 May 2009 03:32:06 +1000 > > I still choose to use Entourage, although my choice has been tested quite a > lot lately. > > My single biggest frustration is that, when Entourage crashes, or is shut > down, or my Mac crashes, open email windows in Entourage are lost. It would > be great if Entourage restored open windows on restart, or at least gave an > option to do so, like Firefox does with open web browser windows. In fact, > I'm amazed that Entourage doesn't have this feature. Or does it, and I > haven't found it? Firefox does this, yes, but I know of few other applications that do. Mail messages just like Word documents, Excel spreadsheets, QuarkXPress files and numerous other file types need to be saved periodically if you're working on them over a long time. Entourage does have a recovery feature that will kick in occasionally after a crash and it may restore a message in progress, but I've only had this happen once. If Entourage or your Mac is crashing so frequently that you're needing this as a feature then you probably have other issues with your machine that need fixing first. As always, be sure to let Microsoft know you'd like to see this feature in future versions by using the Help --> Send Feedback mechanism in any Office application. -- bill Entourage Help Page Entourage Help Blog YouTalk Twitter: follow From dianeross at mvps.org Sun May 3 19:14:34 2009 From: dianeross at mvps.org (Diane Ross) Date: Sun, 03 May 2009 16:14:34 -0700 Subject: Name: Microsoft Entourage crash report In-Reply-To: Message-ID: On 5/3/09 2:03 PM, "Richard Kriss" wrote: > This happened while trying to ACK the YouTalk subscription message. What is ACK? >For > some > reason I was deleted and may have to change to Apple Mail because sending > mail is too hard. I'm not sure if it's Entourage or Yahoo that's the issue. > > Microsoft Error Reporting log version: 2.0 > Crashed Module Name: HIToolbox > Blame Module Name: HIToolbox I'm not sure what the HIToolbox does, but this is what crashed. -- Diane From lists at cortig.net Sun May 3 19:16:37 2009 From: lists at cortig.net (=?iso-8859-1?Q?Corentin_Cras-M=E9neur?=) Date: Sun, 3 May 2009 18:16:37 -0500 Subject: Name: Microsoft Entourage crash report In-Reply-To: References: Message-ID: <761CD4A9-E57F-4184-80A6-7151925F42D1@cortig.net> On 03 mai 2009, at 18:14, Diane Ross wrote: > I'm not sure what the HIToolbox does, but this is what crashed. http://developer.apple.com/carbon/HIToolbox_feature.html It's what makes the GUI. Corentin From dianeross at mvps.org Sun May 3 19:23:52 2009 From: dianeross at mvps.org (Diane Ross) Date: Sun, 03 May 2009 16:23:52 -0700 Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: Message-ID: On 5/3/09 5:07 AM, "Richard Kriss" wrote: > I must be the only Entourage user with this problem as others have not > mentioned it. Another user with Yahoo reported similar problems with Yahoo. If I had a paid Yahoo account, I could test it out here, but I'm not going to sign up just to test. If anyone want to trust me with their password to test, I'll be happy to see what happens for me. -- Diane From dianeross at mvps.org Sun May 3 19:36:06 2009 From: dianeross at mvps.org (Diane Ross) Date: Sun, 03 May 2009 16:36:06 -0700 Subject: Entourage - Loss of Open Email Windows on Crashing In-Reply-To: Message-ID: On 5/2/09 10:32 AM, "Robert Halligan" wrote: > My single biggest frustration is that, when Entourage crashes, or is shut > down, or my Mac crashes, open email windows in Entourage are lost. It would > be great if Entourage restored open windows on restart, or at least gave an > option to do so, like Firefox does with open web browser windows. In fact, > I'm amazed that Entourage doesn't have this feature. Or does it, and I > haven't found it? I see any open message window reopen after a crash. It was saved in Drafts. The real problem we need to address is all of your crashes. 1) Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem. 2) Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching. [Note: drawback on this method is your documents are not there so testing is somewhat limited.] 3) If I were to test Entourage in a new User, I would first open Entourage in a new blank Identity. I would try to recreate the crash. Is it clicking on some icon, composing, sending???? 4) If you can't recreate the problem in a new blank Identity, you can bring over your current Identity for testing. Go back to your original User and drag your Main Identity to the Shared folder. Your Identity path: ~/Documents/Microsoft User Data/Office 2008 Identities/Main Identity Path to Shared: "/Users/Shared" Switch back to new test User and drag from Shared (it actually copies so be sure to set your Account to either work offline if not testing send/receive, or under the Options tab in Accounts to "leave on server" if you are testing send/receive.) 5) Does your old Identity work? If yes, then there is a problem in your User's folder. If no, then we know a blank Identity worked but your current Identity failed. You can try rebuilding your Identity. Make a duplicate in the Finder first as additional backup. A rebuild does make a duplicate, but sometimes in the process the original and backup get merged resulting in total disaster. It's rare but it happens. How to rebuild: This method works for all applications. Testing in a clean environment helps to identify where the problems is located. Is it your file, your user's folder, your application install or the base system files??? Remember to drag back from Shared when you are back in your regular User's account or Entourage will open in a new blank Identity giving you a big scare. :-) Hope this helps get your started. -- Diane From rmkriss at att.net Sun May 3 19:37:49 2009 From: rmkriss at att.net (Richard Kriss) Date: Sun, 3 May 2009 16:37:49 -0700 (PDT) Subject: Name: Microsoft Entourage crash report In-Reply-To: References: Message-ID: <330200.41173.qm@web80706.mail.mud.yahoo.com> This response is from my web mail rather than Entourage. My subscription to YouTalk was cancelled by mistake and Bill sent me note that the only way to correct the mistake was to subscribe again. I did and per normal procedure I received Welcome message indicating I all I need to do was reply. I did and the reply or what I called ACK for acknowledge was sent. The reply did not go out because Entourage could not remember or send the correct password to the ATT/Yahoo server. This was when Entourage crashed big time. ACK means acknowledge or reply to the subscription message. I am now using the ATT/Yahoo web mail because I cannot send more than one message at time from Entourage. I have no idea what a HToobox is and have never heard of such an item ________________________________ From: Diane Ross To: YouTalk mailing list for discussion of Microsoft Entourage Sent: Sunday, May 3, 2009 6:14:34 PM Subject: Re: Name: Microsoft Entourage crash report On 5/3/09 2:03 PM, "Richard Kriss" wrote: > This happened while trying to ACK the YouTalk subscription message. What is ACK? >For > some > reason I was deleted and may have to change to Apple Mail because sending > mail is too hard. I'm not sure if it's Entourage or Yahoo that's the issue. > > Microsoft Error Reporting log version: 2.0 > Crashed Module Name: HIToolbox > Blame Module Name: HIToolbox I'm not sure what the HIToolbox does, but this is what crashed. -- Diane YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org From rmkriss at att.net Sun May 3 19:41:51 2009 From: rmkriss at att.net (Richard Kriss) Date: Sun, 3 May 2009 16:41:51 -0700 (PDT) Subject: ATT/Yahoo Nagging about Entourage Password In-Reply-To: References: Message-ID: <102460.64209.qm@web80702.mail.mud.yahoo.com> I was on the phone for over an hour with ATT this morning and accomplished nothing. They say there is nothing wrong with my email address or password. Everybody wants to blame the other guy and I just want to be able to send mail from Entourage. I suspect the problem has something to do with how Entourage writes (saves) my password an 465 port to the OS X keychain. ________________________________ From: Diane Ross To: YouTalk mailing list for discussion of Microsoft Entourage Sent: Sunday, May 3, 2009 6:23:52 PM Subject: Re: ATT/Yahoo Nagging about Entourage Password On 5/3/09 5:07 AM, "Richard Kriss" wrote: > I must be the only Entourage user with this problem as others have not > mentioned it. Another user with Yahoo reported similar problems with Yahoo. If I had a paid Yahoo account, I could test it out here, but I'm not going to sign up just to test. If anyone want to trust me with their password to test, I'll be happy to see what happens for me. -- Diane YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Sun May 3 19:47:49 2009 From: dianeross at mvps.org (Diane Ross) Date: Sun, 03 May 2009 16:47:49 -0700 Subject: Name: Microsoft Entourage crash report In-Reply-To: <330200.41173.qm@web80706.mail.mud.yahoo.com> Message-ID: On 5/3/09 4:37 PM, "Richard Kriss" wrote: > ACK means acknowledge or reply to the subscription message. That's a new one for me. Thanks for the clarification. I'm assuming you are now signed back up. If not, send me an email off list and I'll add you manually. -- Diane From rkldoss2 at frontiernet.net Sun May 3 19:48:50 2009 From: rkldoss2 at frontiernet.net (Doss) Date: Sun, 03 May 2009 16:48:50 -0700 Subject: Name: Microsoft Entourage crash report In-Reply-To: <330200.41173.qm@web80706.mail.mud.yahoo.com> Message-ID: I have been reading numerous messages over the past three weeks and it seems problems are occurring with Aple/Entourage 08 versions. I have the .04 version and have not had any of the issues mentioned. Could this be true or am I hallucinating?? On 5/3/09 4:37 PM, "Richard Kriss" wrote: > This response is from my web mail rather than Entourage. My subscription to > YouTalk was > cancelled by mistake and Bill sent me note that the only way to correct the > mistake was to > subscribe again. I did and per normal procedure I received Welcome message > indicating I > all I need to do was reply. I did and the reply or what I called ACK for > acknowledge was > sent. The reply did not go out because Entourage could not remember or send > the correct > password to the ATT/Yahoo server. This was when Entourage crashed big time. > > ACK means acknowledge or reply to the subscription message. > > I am now using the ATT/Yahoo web mail because I cannot send more than one > message > at time from Entourage. I have no idea what a HToobox is and have never > heard of > such an item > > > > > > ________________________________ > From: Diane Ross > To: YouTalk mailing list for discussion of Microsoft Entourage > > Sent: Sunday, May 3, 2009 6:14:34 PM > Subject: Re: Name: Microsoft Entourage crash report > > On 5/3/09 2:03 PM, "Richard Kriss" wrote: > >> > This happened while trying to ACK the YouTalk subscription message. > > What is ACK? > >> >For >> > some >> > reason I was deleted and may have to change to Apple Mail because sending >> > mail is too hard. > > I'm not sure if it's Entourage or Yahoo that's the issue. >> > >> > Microsoft Error Reporting log version: 2.0 > >> > Crashed Module Name: HIToolbox >> > Blame Module Name: HIToolbox > > I'm not sure what the HIToolbox does, but this is what crashed. From dianeross at mvps.org Sun May 3 20:52:14 2009 From: dianeross at mvps.org (Diane Ross) Date: Sun, 03 May 2009 17:52:14 -0700 Subject: Name: Microsoft Entourage crash report In-Reply-To: Message-ID: On 5/3/09 4:48 PM, "Doss" wrote: > Could this be true or am I hallucinating?? No, more changes were added to Entourage 2008 that have caused the problems. -- Diane From dianeross at mvps.org Sun May 3 20:53:55 2009 From: dianeross at mvps.org (Diane Ross) Date: Sun, 03 May 2009 17:53:55 -0700 Subject: Entourage - Loss of Open Email Windows on Crashing In-Reply-To: Message-ID: On 5/3/09 4:11 PM, "William Smith" wrote: > Entourage does have a recovery feature that will kick in occasionally after > a crash and it may restore a message in progress, but I've only had this > happen once. It's saves for me 99% of the time. I don't crash that often an it's usually when I'm doing recovery work on a client's database that has problems. -- Diane From rkldoss2 at frontiernet.net Sun May 3 21:00:33 2009 From: rkldoss2 at frontiernet.net (Doss) Date: Sun, 03 May 2009 18:00:33 -0700 Subject: Name: Microsoft Entourage crash report In-Reply-To: Message-ID: Diane..what a relief. I thought this was another case of new software (sold to make quarterly numbers) failing the user. Anyway I keep seeing references to 2008 software when discussing problems. I do not see any 2004 references.. On 5/3/09 5:52 PM, "Diane Ross" wrote: > On 5/3/09 4:48 PM, "Doss" wrote: > >> > Could this be true or am I hallucinating?? > > No, more changes were added to Entourage 2008 that have caused the problems. From dianeross at mvps.org Sun May 3 21:12:59 2009 From: dianeross at mvps.org (Diane Ross) Date: Sun, 03 May 2009 18:12:59 -0700 Subject: Name: Microsoft Entourage crash report In-Reply-To: Message-ID: It seems every update lately is some kind of security feature. For some users this creates problems. Luckily everyone does not experience these issues. Overall Entourage 2008 is an improvement for me. YMMV -- Diane From rmkriss at att.net Sun May 3 21:14:48 2009 From: rmkriss at att.net (Richard Kriss) Date: Sun, 03 May 2009 20:14:48 -0500 Subject: Name: Microsoft Entourage crash report In-Reply-To: Message-ID: On Sunday5/3/09 8:00 PM, "Doss" wrote: > Anyway I keep seeing references to 2008 software when discussing problems. Doss, You have seen a lot of messages from me. Office 2008 has worked perfect for me since it was released. The recent problems I have with smtp passwords just stared a week or so ago. I have not been able to identify the problem. Diane has been helpful and I may be getting close to a solution. Since I seem to the only person with an smtp password issue it may be something in my setup and not Entourage. Dick From rmkriss at att.net Sun May 3 21:16:16 2009 From: rmkriss at att.net (Richard Kriss) Date: Sun, 03 May 2009 20:16:16 -0500 Subject: Name: Microsoft Entourage crash report In-Reply-To: Message-ID: On Sunday5/3/09 8:12 PM, "Diane Ross" wrote: > Overall Entourage 2008 is an improvement for me. YMMV Ditto ..... and I hope to get to the bottom of the smtp pwd issue soon Dick From rmkriss at att.net Mon May 4 14:21:34 2009 From: rmkriss at att.net (Richard Kriss) Date: Mon, 04 May 2009 13:21:34 -0500 Subject: Note for Diane Message-ID: Diane, I have tried to send you several message via email. They have not been returned and I have not heard from you. Please drop me note to let me know if the screenshot examples made the trip. Dick From rmkriss at att.net Mon May 4 16:41:37 2009 From: rmkriss at att.net (Richard Kriss) Date: Mon, 04 May 2009 15:41:37 -0500 Subject: Entourage Nagging Me for Pwds (FIXED) Message-ID: This is a follow-up success story. The problems I was having with Entourage nagging me for password to send mail has been fixed. I contacted the Mac Specialist at ATT and she understood the smtp password issues I described and showed me how to fix it. The bottom line is for your primary mail addresses check the smtp button to use the same settings as POP mail. For your secondary or reflector addresses - where you really do not POP mail - you have to provide the server an address to use for authentication and have to use the other button. My problem was I had all accounts setup the same like reflectors and this was causing the problems. End of long shaggy-dog story. It is nice to have Entourage working perfect again. Dick The two attached screenshots tell the story. From dianeross at mvps.org Mon May 4 17:22:59 2009 From: dianeross at mvps.org (Diane Ross) Date: Mon, 04 May 2009 14:22:59 -0700 Subject: Note for Diane In-Reply-To: Message-ID: On 5/4/09 11:21 AM, "Richard Kriss" wrote: > I have tried to send you several message via > email. They have not been returned and I > have not heard from you. Please drop me > note to let me know if the screenshot examples > made the trip. I replied to you. First I'm not an early riser and not sure what time zone you are on so that could factor in too. -- Diane From rmkriss at att.net Mon May 4 18:05:07 2009 From: rmkriss at att.net (Richard Kriss) Date: Mon, 04 May 2009 17:05:07 -0500 Subject: Note for Diane In-Reply-To: Message-ID: interesting your replies never made it to me. Did you get the two screenshots showing how the problem as fixed!!! Thanks for hanging in with me on this one Dick On Monday5/4/09 4:22 PM, "Diane Ross" wrote: > On 5/4/09 11:21 AM, "Richard Kriss" wrote: > >> I have tried to send you several message via >> email. They have not been returned and I >> have not heard from you. Please drop me >> note to let me know if the screenshot examples >> made the trip. > > I replied to you. First I'm not an early riser and not sure what time zone > you are on so that could factor in too. From michael_lehrman at post.harvard.edu Mon May 4 18:20:33 2009 From: michael_lehrman at post.harvard.edu (Michael Lehrman) Date: Mon, 04 May 2009 18:20:33 -0400 Subject: Note for Diane In-Reply-To: Message-ID: I didn?t see the screen shots and would very much like to have them because I have had similar problems using Entourage and gaining access to my ISP (Verizon) via a lifetime email forwarding address reflector. Would you please resend. Thank you. From: Richard Kriss Reply-To: YouTalk mailing list for discussion of Microsoft Entourage Date: Mon, 04 May 2009 17:05:07 -0500 To: YouTalk Subject: Re: Note for Diane interesting your replies never made it to me. Did you get the two screenshots showing how the problem as fixed!!! Thanks for hanging in with me on this one Dick On Monday5/4/09 4:22 PM, "Diane Ross" wrote: > On 5/4/09 11:21 AM, "Richard Kriss" wrote: > >> I have tried to send you several message via >> email. They have not been returned and I >> have not heard from you. Please drop me >> note to let me know if the screenshot examples >> made the trip. > > I replied to you. First I'm not an early riser and not sure what time zone > you are on so that could factor in too. YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Mon May 4 19:59:06 2009 From: dianeross at mvps.org (Diane Ross) Date: Mon, 04 May 2009 16:59:06 -0700 Subject: Note for Diane In-Reply-To: Message-ID: On 5/4/09 3:20 PM, "Michael Lehrman" wrote: > I didn?t see the screen shots and would very much like to have them because > I have had similar problems using Entourage and gaining access to my ISP > (Verizon) via a lifetime email forwarding address reflector. Look at his previous message Entourage Nagging Me for Pwds (FIXED). I'm surprised it came through with attachments. I thought they were blocked. I really don't mind some attachments. Not sure what other member think about this though. I'm going to post a dummy account using his setting shortly on the Entourage Help Page. -- Diane From dianeross at mvps.org Mon May 4 20:23:04 2009 From: dianeross at mvps.org (Diane Ross) Date: Mon, 04 May 2009 17:23:04 -0700 Subject: Entourage Nagging Me for Pwds (FIXED) In-Reply-To: Message-ID: On 5/4/09 1:41 PM, "Richard Kriss" wrote: > This is a follow-up success story. Dick, can you verify that under advanced setting for POP that you don't have checked "...requires secure connection (SSL)" Your setting are exactly what I already had posted on the web except for this one setting. -- Diane From dianeross at mvps.org Mon May 4 20:35:22 2009 From: dianeross at mvps.org (Diane Ross) Date: Mon, 04 May 2009 17:35:22 -0700 Subject: Link to screenshots for Yahoo account with new security settings. Message-ID: AT&T Yahoo - New Security Settings Only difference between screenshots is advanced settings for receiving: How to set up a Reflector (Send Only account.) -- Diane From rmkriss at att.net Tue May 5 05:03:29 2009 From: rmkriss at att.net (Richard Kriss) Date: Tue, 05 May 2009 04:03:29 -0500 Subject: Entourage Nagging Me for Pwds (FIXED) In-Reply-To: Message-ID: Len, Thank for the note. I am glad the tip helped. There are no new rules...just old rules we tend to forget that come back and bit us. Dick On Monday5/4/09 10:02 PM, "Leonard Kaufman" wrote: > Dick, > > Thanks, so much. I had my Primary set wrong, also. > > Len > > > On 5/4/09 9:36 PM, "Richard Kriss" wrote: > >> Len, >> >> Diane's example is correct >> ------- >> How to set up a Reflector (Send Only account.) >> >> >> >> Diane >> >> ------- >> >> My two screenshots are attached. I hope they help. The >> Primary works great with all of my ATT/Yahoo addresses. >> >> The reflector is a special address that relays mail to >> my primary address and does not have a POP mail >> server. >> >> I screwed up big time by checking the wrong box >> for my primary mail >> >> Good luck.... mine is now working great! >> >> Dick >> >> On Monday5/4/09 8:13 PM, "Leonard Kaufman" wrote: >> >>> Dick, >>> >>> I'm having the same problem you experienced. Could you please send me the >>> two screenshots you said tell the whole story. >>> >>> Thanks, Len Kaufman >>> From rmkriss at att.net Tue May 5 05:38:59 2009 From: rmkriss at att.net (Richard Kriss) Date: Tue, 05 May 2009 04:38:59 -0500 Subject: Link to screenshots for Yahoo account with new security settings. In-Reply-To: Message-ID: On Monday5/4/09 7:35 PM, "Diane Ross" wrote: > AT&T Yahoo - New Security Settings > > > Only difference between screenshots is advanced settings for receiving: > > > > How to set up a Reflector (Send Only account.) > > Diane Your examples are excellent and correct. I could have saved a lot of time and aggravation by going to the web page. I looked but was in a hurry and could not find the examples. One other thing I have noticed is when you set up the smtp settings and check the button to "Use the same settings as receiving mail server" the boxes for ID, Password and check to save password to the OS X keychain are blank. They will stay blank until you click on Save. Entourage will then fill in the blanks based on you POP settings. This is normal and should be expected. The first time I revised the settings I was concerned when I noticed the information completed. Dick From adam at adamboettiger.com Wed May 6 17:28:01 2009 From: adam at adamboettiger.com (Adam Boettiger) Date: Wed, 6 May 2009 14:28:01 -0700 Subject: Importing an Entourage 2008 database file Message-ID: <1d12bff60905061428r7119c0d7r7ca0fabbf9b484f1@mail.gmail.com> Have a co-worker who took his laptop to his agency IS dept (who doesn't really support Macs). IS backed up his data to an external drive and wiped the drive and did a clean reinstall of OS X. So the old Entourage 2008 database file is on his external drive now. It was NOT exported properly using the archive process, but was simply copied to the external drive as a file. All documentation I am seeing says that one cannot import a 2008 database to Entourage 2008. It has to be an older archive file to import. In this instance all we're trying to do is recover his email. I've tried overwriting the new database file with the old one from the external hard drive and when I do that Entourage won't open the identity. Any ideas? I realize that if it were an MBX file or an RGE file I would not have this problem, but I don't have the luxury of working with that due to the data not being properly exported in the first place. Thanks in advance for any ideas. -- Adam Boettiger, Digital Strategist Mobile: 503.989.2668 Email: adam at adamboettiger.com Consulting: http://www.adamboettiger.com/ Twitter: http://twitter.com/AdamBoettiger Portland, Oregon From watson.allen at gmail.com Wed May 6 17:40:48 2009 From: watson.allen at gmail.com (Allen Watson) Date: Wed, 6 May 2009 14:40:48 -0700 Subject: Importing an Entourage 2008 database file In-Reply-To: <1d12bff60905061428r7119c0d7r7ca0fabbf9b484f1@mail.gmail.com> References: <1d12bff60905061428r7119c0d7r7ca0fabbf9b484f1@mail.gmail.com> Message-ID: All that should be necessary is to copy the backup of "Entourage 2008 Identities" folder to replace the one created on the new drive. Safer to do that than trying to copy just the database file. If you have done that and Entourage won't open the identity, then then backup copy must have been corrupted. On 5/6/09, Adam Boettiger wrote: > Have a co-worker who took his laptop to his agency IS dept (who > doesn't really support Macs). IS backed up his data to an external > drive and wiped the drive and did a clean reinstall of OS X. > > So the old Entourage 2008 database file is on his external drive now. > It was NOT exported properly using the archive process, but was simply > copied to the external drive as a file. > > All documentation I am seeing says that one cannot import a 2008 > database to Entourage 2008. It has to be an older archive file to > import. In this instance all we're trying to do is recover his email. > > I've tried overwriting the new database file with the old one from the > external hard drive and when I do that Entourage won't open the > identity. > > Any ideas? > > I realize that if it were an MBX file or an RGE file I would not have > this problem, but I don't have the luxury of working with that due to > the data not being properly exported in the first place. > > Thanks in advance for any ideas. > -- > Adam Boettiger, Digital Strategist > > Mobile: 503.989.2668 Email: adam at adamboettiger.com > Consulting: http://www.adamboettiger.com/ > Twitter: http://twitter.com/AdamBoettiger > Portland, Oregon > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > From jscott at khny.com Wed May 6 17:46:45 2009 From: jscott at khny.com (Jon Scott) Date: Wed, 6 May 2009 17:46:45 -0400 Subject: Importing an Entourage 2008 database file In-Reply-To: <1d12bff60905061428r7119c0d7r7ca0fabbf9b484f1@mail.gmail.com> References: <1d12bff60905061428r7119c0d7r7ca0fabbf9b484f1@mail.gmail.com> Message-ID: <45FEE1E88E191F4BBE7D3071B14C4885028D8F9D@WMCNY01EVS.wmcnet.khny.net> Have you compared MS Office versions? In one case I had someone trying to migrate Entourage databases between Office 2008 Home/Student edition and Standard edition. That is, the original installation was Office standard, using Exchange server. Office Home edition didn't recognize the database as it does not support Exchange accounts in Entourage. In another case, the original and newer Office installations were at different levels (12.0 vs 12.2 SP1). That can cause problems too. -----Original Message----- From: youtalk-bounces at entourage.mvps.org [mailto:youtalk-bounces at entourage.mvps.org] On Behalf Of Adam Boettiger Sent: Wednesday, May 06, 2009 5:28 PM To: youtalk at entourage.mvps.org Subject: Importing an Entourage 2008 database file Have a co-worker who took his laptop to his agency IS dept (who doesn't really support Macs). IS backed up his data to an external drive and wiped the drive and did a clean reinstall of OS X. So the old Entourage 2008 database file is on his external drive now. It was NOT exported properly using the archive process, but was simply copied to the external drive as a file. All documentation I am seeing says that one cannot import a 2008 database to Entourage 2008. It has to be an older archive file to import. In this instance all we're trying to do is recover his email. I've tried overwriting the new database file with the old one from the external hard drive and when I do that Entourage won't open the identity. Any ideas? I realize that if it were an MBX file or an RGE file I would not have this problem, but I don't have the luxury of working with that due to the data not being properly exported in the first place. Thanks in advance for any ideas. -- Adam Boettiger, Digital Strategist Mobile: 503.989.2668 Email: adam at adamboettiger.com Consulting: http://www.adamboettiger.com/ Twitter: http://twitter.com/AdamBoettiger Portland, Oregon YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Wed May 6 18:48:32 2009 From: dianeross at mvps.org (Diane Ross) Date: Wed, 06 May 2009 15:48:32 -0700 Subject: Welcome to all the old Entourage Talk members Message-ID: I see a lot of the old gang from Entourage talk subscribing to YouTalk. Welcome! Many have written me asking what happened. AFAIK, Jud's work has kept him super busy and since he runs the server from his home, I'm guessing that he's been away when it needed attention. If I hear anything from Jud I'll pass it along. -- Diane Ross Entourage Help Page Entourage Help Blog Follow us on twitter From adam at adamboettiger.com Wed May 6 19:14:03 2009 From: adam at adamboettiger.com (Adam Boettiger) Date: Wed, 6 May 2009 16:14:03 -0700 Subject: Importing an Entourage 2008 database file In-Reply-To: <45FEE1E88E191F4BBE7D3071B14C4885028D8F9D@WMCNY01EVS.wmcnet.khny.net> References: <1d12bff60905061428r7119c0d7r7ca0fabbf9b484f1@mail.gmail.com> <45FEE1E88E191F4BBE7D3071B14C4885028D8F9D@WMCNY01EVS.wmcnet.khny.net> Message-ID: <1d12bff60905061614h76f22a6am45afbe1571b1b83d@mail.gmail.com> Thanks to all who responded. Yes! That was it. Both the file backed up and the application were 2008 but different versions of 2008, with the app being an older version. We ran auto-update and brought the app up to current version and it worked to overwrite the database file. Thanks! -- Adam Boettiger, Digital Strategist Mobile: 503.989.2668 Email: adam at adamboettiger.com Consulting: http://www.adamboettiger.com/ Twitter: http://twitter.com/AdamBoettiger Portland, Oregon On Wed, May 6, 2009 at 2:46 PM, Jon Scott wrote: > Have you compared MS Office versions? > In one case I had someone trying to migrate Entourage databases between > Office 2008 Home/Student edition and Standard edition. That is, the > original installation was Office standard, using Exchange server. Office > Home edition didn't recognize the database as it does not support > Exchange accounts in Entourage. > > In another case, the original and newer Office installations were at > different levels (12.0 vs 12.2 SP1). That can cause problems too. > > -----Original Message----- > From: youtalk-bounces at entourage.mvps.org > [mailto:youtalk-bounces at entourage.mvps.org] On Behalf Of Adam Boettiger > Sent: Wednesday, May 06, 2009 5:28 PM > To: youtalk at entourage.mvps.org > Subject: Importing an Entourage 2008 database file > > Have a co-worker who took his laptop to his agency IS dept (who > doesn't really support Macs). IS backed up his data to an external > drive and wiped the drive and did a clean reinstall of OS X. > > So the old Entourage 2008 database file is on his external drive now. > It was NOT exported properly using the archive process, but was simply > copied to the external drive as a file. > > All documentation I am seeing says that one cannot import a 2008 > database to Entourage 2008. It has to be an older archive file to > import. In this instance all we're trying to do is recover his email. > > I've tried overwriting the new database file with the old one from the > external hard drive and when I do that Entourage won't open the > identity. > > Any ideas? > > I realize that if it were an MBX file or an RGE file I would not have > this problem, but I don't have the luxury of working with that due to > the data not being properly exported in the first place. > > Thanks in advance for any ideas. > -- > Adam Boettiger, Digital Strategist > > Mobile: 503.989.2668 ?Email: adam at adamboettiger.com > Consulting: http://www.adamboettiger.com/ > Twitter: http://twitter.com/AdamBoettiger > Portland, Oregon > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > From dianeross at mvps.org Wed May 6 20:57:49 2009 From: dianeross at mvps.org (Diane Ross) Date: Wed, 06 May 2009 17:57:49 -0700 Subject: Importing an Entourage 2008 database file In-Reply-To: <1d12bff60905061614h76f22a6am45afbe1571b1b83d@mail.gmail.com> Message-ID: On 5/6/09 4:14 PM, "Adam Boettiger" wrote: > Thanks to all who responded. Adam, I see you also posted on the newsgroup. Most of the same people post to both YouTalk and the newsgroup. It's best to ask on one source at a time. Howdy from Tualatin, OR. -- Diane From Robert.Virzi at VerizonWireless.com Thu May 7 14:00:17 2009 From: Robert.Virzi at VerizonWireless.com (Virzi, Robert A) Date: Thu, 7 May 2009 14:00:17 -0400 Subject: Entourage EWS beta Message-ID: <20090507180502.38BD036C67@wutare.pair.com> I tried to sign up for the Entourage EWS Beta, thinking it might solve my root cert issues. The beta seems to be closed and not accepting new testers. Does anyone know: 1. Is this likely to open up again soon? 2. Is there a way to get the beta version without going through MS? 3. Anyone at MS who might be able to sneak me in under the wire? 4. Failing all that, when is the EWS version of Entourage slated to release? TIA. ------------------------- Bob Virzi The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. From lists at cortig.net Thu May 7 14:41:17 2009 From: lists at cortig.net (=?iso-8859-1?Q?Corentin_Cras-M=E9neur?=) Date: Thu, 7 May 2009 13:41:17 -0500 Subject: Entourage EWS beta In-Reply-To: <20090507180502.38BD036C67@wutare.pair.com> References: <20090507180502.38BD036C67@wutare.pair.com> Message-ID: <7716B1DB-A819-4E90-8692-B843D672F4E6@cortig.net> On 7 May 2009, at 13:00, Virzi, Robert A wrote: > I tried to sign up for the Entourage EWS Beta, thinking it might > solve my root cert issues. I don't see why it would. What's your problem with root certs?? Usually, you only have troubles with certificates when you haven't imported the proper root cert or if the cert has some sort of mismatch (eg: name/IP, etc) Corentin From Robert.Virzi at VerizonWireless.com Thu May 7 14:48:45 2009 From: Robert.Virzi at VerizonWireless.com (Virzi, Robert A) Date: Thu, 7 May 2009 14:48:45 -0400 Subject: Entourage EWS beta In-Reply-To: References: <20090507180502.38BD036C67@wutare.pair.com> Message-ID: <20090507184926.194CF36638@wutare.pair.com> That is exactly the problem, Corentin! There is an IP mismatch. Outlook on a PC doesn't give a hoot about it. Entourage on the Mac won't let me get in. So I am hoping the new beta, being more "Outlook-like," and using Exchange Web Services, might not be so picky. A long shot, perhaps, but I will try anything now. (I've not been able to get a copy of the cert to install on my Mac from my IT dept.) -----Original Message----- From: youtalk-bounces at entourage.mvps.org [mailto:youtalk-bounces at entourage.mvps.org] On Behalf Of Corentin Cras-M?neur Sent: Thursday, May 07, 2009 2:41 PM To: YouTalk mailing list for discussion of Microsoft Entourage Subject: Re: Entourage EWS beta On 7 May 2009, at 13:00, Virzi, Robert A wrote: > I tried to sign up for the Entourage EWS Beta, thinking it might > solve my root cert issues. I don't see why it would. What's your problem with root certs?? Usually, you only have troubles with certificates when you haven't imported the proper root cert or if the cert has some sort of mismatch (eg: name/IP, etc) Corentin YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. From lists at cortig.net Thu May 7 14:41:17 2009 From: lists at cortig.net (=?iso-8859-1?Q?Corentin_Cras-M=E9neur?=) Date: Thu, 7 May 2009 13:41:17 -0500 Subject: Entourage EWS beta In-Reply-To: <20090507180502.38BD036C67@wutare.pair.com> References: <20090507180502.38BD036C67@wutare.pair.com> Message-ID: <7716B1DB-A819-4E90-8692-B843D672F4E6@cortig.net> On 7 May 2009, at 13:00, Virzi, Robert A wrote: > I tried to sign up for the Entourage EWS Beta, thinking it might > solve my root cert issues. I don't see why it would. What's your problem with root certs?? Usually, you only have troubles with certificates when you haven't imported the proper root cert or if the cert has some sort of mismatch (eg: name/IP, etc) Corentin From lists at cortig.net Thu May 7 16:06:47 2009 From: lists at cortig.net (=?iso-8859-1?Q?Corentin_Cras-M=E9neur?=) Date: Thu, 7 May 2009 15:06:47 -0500 Subject: Entourage EWS beta In-Reply-To: <20090507184926.194CF36638@wutare.pair.com> References: <20090507180502.38BD036C67@wutare.pair.com> <20090507184926.194CF36638@wutare.pair.com> Message-ID: On 7 May 2009, at 13:48, Virzi, Robert A wrote: > That is exactly the problem, Corentin! There is an IP mismatch. Well if there is a mismatch, it is indeed not valid and needs to be corrected. > Outlook on a PC doesn't give a hoot about it. Entourage on the Mac > won't let me get in. Which I believe is actually the right thing to do (though it could allow you to override the setting and accept the cert anyway). Outlook should not accept a invalid cert without warning. > So I am hoping the new beta, being more "Outlook-like," and using > Exchange Web Services, might not be so picky. A long shot, perhaps, > but I will try anything now. I doubt it will be... Corentin From steve_nunez at yahoo.com Mon May 11 05:52:22 2009 From: steve_nunez at yahoo.com (Nunez Steve) Date: Mon, 11 May 2009 02:52:22 -0700 (PDT) Subject: Categories In-Reply-To: References: Message-ID: <363850.44558.qm@web36805.mail.mud.yahoo.com> Does anyone know if 'junk' is the only 'untouchable' category? I.e. can I safely reorganize 'holiday', recreation, etc.? Cheers, - Steve From barry at barryw.net Mon May 11 17:18:10 2009 From: barry at barryw.net (Barry Wainwright) Date: Mon, 11 May 2009 22:18:10 +0100 Subject: Categories In-Reply-To: <363850.44558.qm@web36805.mail.mud.yahoo.com> References: <363850.44558.qm@web36805.mail.mud.yahoo.com> Message-ID: Yes, you can remove any of them except for the 'junk' category. Note that while you can rename the junk category to something different, it will still be 'special' and the JMF will mark mail with this category whatever new name you give it, however inappropriate! -- Barry On 11 May 2009, at 10:52, Nunez Steve wrote: > Does anyone know if 'junk' is the only 'untouchable' category? I.e. > can I safely reorganize 'holiday', recreation, etc.? > > Cheers, > - Steve > > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Mon May 11 18:36:12 2009 From: dianeross at mvps.org (Diane Ross) Date: Mon, 11 May 2009 15:36:12 -0700 Subject: Categories In-Reply-To: <363850.44558.qm@web36805.mail.mud.yahoo.com> Message-ID: On 5/11/09 2:52 AM, "Nunez Steve" wrote: > Does anyone know if 'junk' is the only 'untouchable' category? I.e. can I > safely reorganize 'holiday', recreation, etc.? I use an * in front of the name to bring them to the top of the list for easy selection. I also use a method of using a category/tag. This helps group by the category for easy organization. If you had a lot of groups, you might not remember the name when you start to address a message, but since they will all start with group, then it's easy to find it in the list. Support: newsgroup Support: consultant Support: consultant: paid Group: Christmas cards Group: soccer Group: work: project 101 You can use the category list to assign a color to a folder. It doesn't not do anything to the folder other than make it a color. Useful to identify a folder in a long list of subfolders. You can also use a script to assign a category so you can prioritize your messages. Prioritize your E-mails with a star rating Assign a category with a keyboard shortcut To me, categories are the key to making Entourage work. -- Diane From steve_nunez at yahoo.com Tue May 12 03:42:54 2009 From: steve_nunez at yahoo.com (Nunez Steve) Date: Tue, 12 May 2009 00:42:54 -0700 (PDT) Subject: Categories In-Reply-To: References: Message-ID: <778683.41183.qm@web36806.mail.mud.yahoo.com> Thanks Diane, One question though: are there any restrictions to the categories and the ability to refactor them? I seem to recall accidently deleting 'junk' sometime back with some adverse affects. Cheers, - Steve ________________________________ From: Diane Ross To: YouTalk mailing list for discussion of Microsoft Entourage Sent: Tuesday, May 12, 2009 8:36:12 AM Subject: Re: Categories On 5/11/09 2:52 AM, "Nunez Steve" wrote: > Does anyone know if 'junk' is the only 'untouchable' category? I.e. can I > safely reorganize 'holiday', recreation, etc.? I use an * in front of the name to bring them to the top of the list for easy selection. I also use a method of using a category/tag. This helps group by the category for easy organization. If you had a lot of groups, you might not remember the name when you start to address a message, but since they will all start with group, then it's easy to find it in the list. Support: newsgroup Support: consultant Support: consultant: paid Group: Christmas cards Group: soccer Group: work: project 101 You can use the category list to assign a color to a folder. It doesn't not do anything to the folder other than make it a color. Useful to identify a folder in a long list of subfolders. You can also use a script to assign a category so you can prioritize your messages. Prioritize your E-mails with a star rating Assign a category with a keyboard shortcut To me, categories are the key to making Entourage work. -- Diane YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Tue May 12 17:29:53 2009 From: dianeross at mvps.org (Diane Ross) Date: Tue, 12 May 2009 14:29:53 -0700 Subject: Categories In-Reply-To: <778683.41183.qm@web36806.mail.mud.yahoo.com> Message-ID: On 5/12/09 12:42 AM, "Nunez Steve" wrote: > One question though: are there any restrictions to the categories and the > ability to refactor them? I seem to recall accidently deleting 'junk' sometime > back with some adverse affects. I only vaguely remember the delete junk category so I'm off to search. (a few minutes later) Spotlight search is fantastic! I found the old thread from 8/4/08 where you reported deleting the junk category. During the discussion, we concluded there was a bug. Barry reported: you shouldn't be able to delete that category. It has an 'ID' of 1 and is a reserved category. ...then I replied I can verify that in Edit mode, you can change the name of the Junk category. If this category is locked for delete, it should also be locked for name. I reported this as a bug. You replied: In any event, renaming Errands to Junk and recreating Errands seems to have solved the problem. More tips on using categories: When you delete a category, the category is also deleted from that item. If you add it back at a later time, you'll have to re-assign the category to items. Tip: In the Edit Categories window, if you click on a category, you can select the icon at the top right "Related". This will show you all items that are assigned to that category. If you want to delete that category and assign to another category, select those items in the edit related window and assign the new category. After you delete the category, the items will automatically remove that category. If you rename a category, it automatically updates/refreshes the name assigned in those items. No need to reassign just to change the name. If you change a color, the color is also refreshed in the old items. You might need to select all in that folder and run "all rules." After this discussion, I was doing a little housekeeping on my categories. I find they tend to grow like bunnies if I'm not careful. I found this little trick that helps me look at certain categories "grouped". I used the ? (option 8) in front of several categories and that helps me easily find them in my long list. In essence, the symbol is like a category. ?Buddy ?Friends ?Family ?Newsletters I put the $ sign in front of categories that in my Financial categories. Using the *, ? and $ sign all push them to the top of the list. Another way to view categories more easily. You can use these same techniques to help order your folders and subfolders. I need to clean all this up and blog it. -- Diane From rmkriss at att.net Wed May 13 08:50:16 2009 From: rmkriss at att.net (Richard Kriss) Date: Wed, 13 May 2009 07:50:16 -0500 Subject: Keychain Issues Message-ID: I am not sure what Apple changed in OS X 10.5.7 but the problems I was having with Entourage and the 10.5.6 Keychain seem to be solved with the MacOSXUpdCombo10.5.7.dmg update. From lists at cortig.net Wed May 13 08:51:35 2009 From: lists at cortig.net (=?iso-8859-1?Q?Corentin_Cras-M=E9neur?=) Date: Wed, 13 May 2009 07:51:35 -0500 Subject: Keychain Issues In-Reply-To: References: Message-ID: On 13 mai 2009, at 7:50, Richard Kriss wrote: > I am not sure what Apple changed in OS X 10.5.7 but the problems > I was having with Entourage and the 10.5.6 Keychain seem to be solved > with the MacOSXUpdCombo10.5.7.dmg update. > Out of curiosity, were you synching the keychain through MobileMe?? Corentin From rmkriss at att.net Wed May 13 09:07:12 2009 From: rmkriss at att.net (Richard Kriss) Date: Wed, 13 May 2009 08:07:12 -0500 Subject: Keychain Issues In-Reply-To: Message-ID: On Wednesday5/13/09 7:51 AM, "Corentin Cras-M?neur" wrote: > > On 13 mai 2009, at 7:50, Richard Kriss wrote: > > >> I am not sure what Apple changed in OS X 10.5.7 but the problems >> I was having with Entourage and the 10.5.6 Keychain seem to be solved >> with the MacOSXUpdCombo10.5.7.dmg update. >> > > > Out of curiosity, were you synching the keychain through MobileMe?? > > Corentin No.... like Windows I don't use MobileMe Dick From lists at cortig.net Wed May 13 10:27:30 2009 From: lists at cortig.net (=?iso-8859-1?Q?Corentin_Cras-M=E9neur?=) Date: Wed, 13 May 2009 09:27:30 -0500 Subject: Keychain Issues In-Reply-To: References: Message-ID: <320699AA-52E1-41DD-BF20-8318613CAE5E@cortig.net> On 13 May 2009, at 08:07, Richard Kriss wrote: > No.... like Windows I don't use MobileMe > Thanks. I was wondering whether the initial troubles could have been caused by keychain syncing, Corentin From rmkriss at att.net Wed May 13 10:46:14 2009 From: rmkriss at att.net (Richard Kriss) Date: Wed, 13 May 2009 09:46:14 -0500 Subject: Keychain Issues In-Reply-To: <320699AA-52E1-41DD-BF20-8318613CAE5E@cortig.net> Message-ID: On Wednesday5/13/09 9:27 AM, "Corentin Cras-M?neur" wrote: > Thanks. I was wondering whether the initial troubles could have been > caused by keychain syncing, > > Corentin The issue before the 10.5.7 update was Entourage was bugging me for my smtp password and not saving the correct info to the keychain. I had to repair the keychain after each send and even got an Entourage Error Report about a crash of the HIToobox. The errors stopped after the OS X 10.5.6 -> 10.5.7 upgrade. I suspect Apple may have made some keychain improvements. It is working now and that's what counts. Dick From lorener at gmail.com Fri May 15 01:58:46 2009 From: lorener at gmail.com (Lorene Romero) Date: Thu, 14 May 2009 22:58:46 -0700 Subject: Corrupt Entourage data base (contacts but not messages) Message-ID: <82900a960905142258r7a3e2e03u1d69ef29d0b3ddc5@mail.gmail.com> Sadly, this issue happen much more frequently then I want. I get the "quit Entourage" message, I rebuild and it hangs (and have to force quit) I am using the most current version of Entourage (will not open right now so I can not do the Get Info. Using 10.5.6 I purge the trash on a regular basis It "appears" one of my contacts is corrupt (shows blank line in list rather then their information) How do I rebuild my "contacts" since Entourage is all in one Main Identity? And your normal rebuild does not seem to fix folks in my list Since I am an iPhone user I have Entourage do Sync Services and have Entourage override (rather then merge) with my Apple iCal and Contacts. Right now I do have dates on my phone but Contacts and Favorites are now blank (another clue to me that it is my Entourage contacts that is causing it to shut down I am open to suggestions on how to fix this. As it is I am forced to use my gmail account to send this email message. Thank you so much for all you do Diane. Your suggestions ahve always been so helpful. I hope you have one again -Lorene From roger at rogercohen.com Fri May 15 07:02:01 2009 From: roger at rogercohen.com (Roger S. Cohen) Date: Fri, 15 May 2009 07:02:01 -0400 Subject: Corrupt Entourage data base (contacts but not messages) In-Reply-To: <82900a960905142258r7a3e2e03u1d69ef29d0b3ddc5@mail.gmail.com> Message-ID: Lorene Romero wrote on 5/15/09 1:58 AM: > Since I am an iPhone user I have Entourage do Sync Services and have > Entourage override (rather then merge) with my Apple iCal and Contacts. > Right now I do have dates on my phone but Contacts and Favorites are now > blank (another clue to me that it is my Entourage contacts that is causing > it to shut down > > I am open to suggestions on how to fix this. As it is I am forced to use my > gmail account to send this email message. Sorry to hear about your disaster. I have experienced a similar problem. Entourage suddenly gave me an error and forced a rebuild. After that, all my iCal contacts and Address Book.app entries were gone. STUPID Entourage. I was lucky, as I have my iCal entries all synced separately to another Mac on my network. So, I did a backup of the iCal database on the second Mac, and could then restore from it. And now, I periodically backup the databases of iCal and Address Book.app. Certainly if there is a problem with Entourage, I immediately do a backup of those databases, ready to do a restore. But that won't help you now. Try this: You might do a backup of iPhone before you restart either Entourage or iCal. Connect iPhone to the Mac. Open iTunes, connect the iPhone, and do NOT hit "Sync." Instead, ctrl-click on the iPhone (left column), and choose "Backup". If your iCal and Address Book.app entries are wiped out, and if your iPhone entries are also wiped, you may then be able to restore iPhone from the Backup, and then restore iCal and Address Book from the iPhone. Stupid Entourage! When you eventually are able to get Entourage going, the Preference for "Sync with iCal/Address Book" will be OFF. You will need to turn it back on in the Prefs. So, if you are restoring from iPhone, be careful about the order in which you restore. If you restore Entourage, when you change the Entourage "Sync" preference to "On", choose "Merge from iCal to Entourage". Try it this way: iPhone -> In iTunes, Backup iPhone iCal/Address Book -> Sync iPhone to iCal/Address Book -> Remove iPhone -> Backup iCal/Address Book.app databases -> Turn on Entourage Prefs for Sync -> Merge from iCal/Address Book to Entourage [Entourage Contacts and Calendar should be resorted. If not, and if Address Book and iCal are wiped again, Restore from iCal/Address Book backups and/or Restore from iPhone/iPhone backup] But first backup the newly restored iCal/Address Book databases, so that if Entourage wipes everything out, you can "Restore from Backup." Microsoft and Apple must do something about this persistent problem which causes catastrophic data loss. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Roger S. Cohen, President, Cohen International roger at rogercohen.com http://www.rogercohen.com Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937 From drm0223 at mac.com Fri May 15 10:33:49 2009 From: drm0223 at mac.com (David Morganstein) Date: Fri, 15 May 2009 10:33:49 -0400 Subject: Corrupt Entourage data base (contacts but not messages) In-Reply-To: <82900a960905142258r7a3e2e03u1d69ef29d0b3ddc5@mail.gmail.com> Message-ID: You can drag one or more of your contacts to a folder, delete all, then drag them back. Or, you can select Export from the File menu. Select only Contacts to export to a tab delimited file. Delete what is in your Entourage list, then import back. > > How do I rebuild my "contacts" since Entourage is all in one Main Identity? > And your normal rebuild does not seem to fix folks in my list > Lorene -- David drm0223 at mac.com From lorener at gmail.com Fri May 15 12:10:49 2009 From: lorener at gmail.com (Lorene Romero) Date: Fri, 15 May 2009 09:10:49 -0700 Subject: Corrupt Entourage data base (contacts but not messages) In-Reply-To: References: Message-ID: Thank you David I backed up (thank goodness) took my groups data into a doc since they do not archive. And did an archive and delete. It started the process (deleted about 200 contacts) and stopped and said there was curruption and to rebuild. Ate the 200 contacts too. I will try the backed up main idenity and try again unless you see a better alternatine -Lorene Sent from my 3G iPhone! On May 15, 2009, at 7:33 AM, David Morganstein wrote: > You can drag one or more of your contacts to a folder, delete all, > then drag > them back. > > Or, you can select Export from the File menu. Select only Contacts to > export to a tab delimited file. Delete what is in your Entourage > list, then > import back. > >> >> How do I rebuild my "contacts" since Entourage is all in one Main >> Identity? >> And your normal rebuild does not seem to fix folks in my list >> Lorene > > -- > David > drm0223 at mac.com > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Fri May 15 18:24:19 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 15 May 2009 15:24:19 -0700 Subject: Corrupt Entourage data base (contacts but not messages) In-Reply-To: Message-ID: On 5/15/09 9:10 AM, "Lorene Romero" wrote: > I backed up (thank goodness) took my groups data into a doc since they > do not archive. If you add each group contact to your Address Book and assign a category to that contact with the group name, then you'll never loose your groups and you can easily recreate them by sorting by that category. I've described this in detail before. Let me know if you need more info on this setup. -- Diane From dianeross at mvps.org Fri May 15 18:28:00 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 15 May 2009 15:28:00 -0700 Subject: Corrupt Entourage data base (contacts but not messages) In-Reply-To: Message-ID: On 5/15/09 7:33 AM, "David Morganstein" wrote: > Or, you can select Export from the File menu. Select only Contacts to > export to a tab delimited file. Delete what is in your Entourage list, then > import back. Export as Entourage archive (.rge) file and delete after exporting works too, but sometimes the corruption is so bad this fails. Another option is to (turn off Sync Services first) is to delete all in the Entourage Address Book then turn Sync Services on and select to use the Address Book as the source (Replace Entourage items with Sync Services items). -- Diane From roger at rogercohen.com Fri May 15 19:06:18 2009 From: roger at rogercohen.com (Roger S. Cohen) Date: Fri, 15 May 2009 19:06:18 -0400 Subject: Corrupt Entourage data base (contacts but not messages) In-Reply-To: Message-ID: Diane Ross wrote on 5/15/09 6:28 PM: > Another option is to (turn off Sync Services first) is to delete all in the > Entourage Address Book then turn Sync Services on and select to use the > Address Book as the source (Replace Entourage items with Sync Services > items). This doesn't help if Entourage has already wiped out Address Book.app and iCal.app. That has happened to me, and I believe that is what happened to our friend with the problem. I.E., Entourage corrupted, and emptied the Address Book.app. Therefore, there is no way for him to restore from Address Book.app. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Roger S. Cohen, President, Cohen International roger at rogercohen.com http://www.rogercohen.com Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937 From lorener at gmail.com Fri May 15 19:21:48 2009 From: lorener at gmail.com (Lorene Romero) Date: Fri, 15 May 2009 16:21:48 -0700 Subject: Corrupt Entourage data base (contacts but not messages) In-Reply-To: References: Message-ID: <82900a960905151621x150d009br42097001d46d0dc6@mail.gmail.com> Thank you Diane, great idea. I do do that but it never occured to me to sort that way. Great resource -Lorene On Fri, May 15, 2009 at 3:24 PM, Diane Ross wrote: > On 5/15/09 9:10 AM, "Lorene Romero" wrote: > > > I backed up (thank goodness) took my groups data into a doc since they > > do not archive. > > If you add each group contact to your Address Book and assign a category to > that contact with the group name, then you'll never loose your groups and > you can easily recreate them by sorting by that category. > > I've described this in detail before. Let me know if you need more info on > this setup. > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > -- ****************** Lorene S Romero, CTA, ACC Sharp Tongued Consulting, Owner Cruise and Travel Services sharptongued at mac.com (707) 481-7692 cell Here to help make your vacation dreams come true From dianeross at mvps.org Fri May 15 22:29:12 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 15 May 2009 19:29:12 -0700 Subject: Corrupt Entourage data base (contacts but not messages) In-Reply-To: Message-ID: On 5/15/09 4:06 PM, "Roger S. Cohen" wrote: > This doesn't help if Entourage has already wiped out Address Book.app and > iCal.app. That has happened to me, and I believe that is what happened to > our friend with the problem. This is why you need backups. I use the Automator workflow to schedule a backup of my contacts weekly. It's scheduled with iCal. Select the workflow "Export Entourage Contacts" select the destination folder. You can add the "Show Growl Notification" if desired then save as an iCal plugin. Set your schedule in iCal. -- Diane From dianeofor at gmail.com Sat May 16 18:39:20 2009 From: dianeofor at gmail.com (Diane Ross) Date: Sat, 16 May 2009 15:39:20 -0700 Subject: New Entourage Issue with 10.5..7 In-Reply-To: Message-ID: On 5/16/09 3:27 PM, "Richard Kriss" wrote: > Not sure I understand steps 3 and 4 > > >> 3. Test by exporting all items as Entourage archive (.rge) file and import >> that file into a new Identity. Under File --> Export select All items as Entourage archive (.rge) file. (it's the default setting) This will create an .rge file of all your data. Normally, if it exports it's good, but I have seen a few cases where it would not import so I like to test importing the file into a new Identity. >> 4. Use the MBOX script to export all folders. The script I referenced will automatically create MBOX files of all your folders. This does not get other info but it does get your messages in a format that can be used by any email client on any platform. We really should be discussing this on the YouTalk list so everyone can learn and participate in the discussion. -- Diane From steve_nunez at yahoo.com Sun May 17 01:49:51 2009 From: steve_nunez at yahoo.com (Nunez Steve) Date: Sat, 16 May 2009 22:49:51 -0700 (PDT) Subject: Saved Searches, Again Message-ID: <968129.27264.qm@web36801.mail.mud.yahoo.com> Greetings all, A few months ago there was a thread on saved searches on Mactopia: http://www.officeformac.com/ProductForums/Entourage/8966 I'm seeing a similar (same?) issue. Saved searches simply do not work. As recommended in the above thread, I have tried saved searches (and those included by default with Entourage) in both a new identity, and a completely fresh user, but still searches aren't working: any of them. I have noticed something else odd: my original search criteria included a condition that the task be incomplete. While progressively relaxing the search conditions (thinking the search might be the problem), I compared my search with that of the built-in 'incomplete' and they are the same (searching only for incomplete items). However, the number of incomplete items in both of these searches is a lot less then the number of actual incomplete tasks. I had to import my task list from a backup after I experienced some database corruption a few months ago, and there are several pages of incomplete tasks. The 'incomplete' search returns only a dozen or so tasks that it considers to be in incomplete status. Any thoughts? Cheers, - SteveN From rmkriss at att.net Sun May 17 09:02:07 2009 From: rmkriss at att.net (Richard Kriss) Date: Sun, 17 May 2009 08:02:07 -0500 Subject: New Entourage Issue with 10.5..7 In-Reply-To: Message-ID: Shortly after updating to Mac OS X 10.5.7 I received the dreaded Entourage note that I needed to quit and restart and may have to verify and rebuild the database. The problem seemed to be centered around one message in my Outbox that had received extensive editing and included a number of pictures and attachment. I cleared he error message by saving the message to desktop and deleting it from the Outbox. Just to be save I used the Entourage Database Utility to verify my database. I shared this with Diane and she responded with the following good tip On Saturday5/16/09 4:00 PM, "Diane Ross" wrote: > On 5/16/09 4:49 AM, "Richard Kriss" wrote: > > This is my stress test. You've done #1. > > 1. Use the Entourage Database Utility to verify > 2. On a copy of the Identity, I run rebuild on the Identity to verify > 3. Test by exporting all items as Entourage archive (.rge) file and import > that file into a new Identity. > 4. Use the MBOX script to export all folders. > > If a database passes all these tests I know it's good. > > Export folders as MBOX files using the script by Jolly Roger: > > > When you finish, delete the extra Identity and it's rebuild. I run the > rebuild on a copy because rebuilds can introduce problems. > > You'll also have two good backups... The .rge and MBOX files. Since then I have completed step #2 by rebuilding the database and once I sure it was okay I made a backup by right-clicking and selecting the Compress option and this created a Database.zip file that I keep for an emergency. I also made backup of my contacts. I passed on the using Jolly Roger's script as I do not use multiple folders and I do maintain SuperDuper and Time Machine backup.... if really needed. Diane's 4-Step test is good advice for any that may suspect a problem Dick From lists at cortig.net Sun May 17 09:37:04 2009 From: lists at cortig.net (=?iso-8859-1?Q?Corentin_Cras-M=E9neur?=) Date: Sun, 17 May 2009 08:37:04 -0500 Subject: Saved Searches, Again In-Reply-To: <968129.27264.qm@web36801.mail.mud.yahoo.com> References: <968129.27264.qm@web36801.mail.mud.yahoo.com> Message-ID: <39490F9F-6E6E-4B46-B0E0-40E48432B14E@cortig.net> On 17 mai 2009, at 0:49, Nunez Steve wrote: Hi Steve, > I'm seeing a similar (same?) issue. Saved searches simply do not work. These are Spotlight-based. You could try going to the Entourage preferences and from there, have Spotlight rebuild its cache for messages, events, tasks, etc. I?ve seen that once in the past and rebuilding the Entourage cache did the trick, Corentin From jwilen at bellsouth.net Sun May 17 12:33:40 2009 From: jwilen at bellsouth.net (Joseph Wilen) Date: Sun, 17 May 2009 12:33:40 -0400 Subject: Saved Searches, Again In-Reply-To: <39490F9F-6E6E-4B46-B0E0-40E48432B14E@cortig.net> Message-ID: I have a problem in spotlight where I can only open spotlight items in one identity in entourage. I have two identity because I had corrupted data and had to make a new identity. How can I access both identities at one time in spotlight to open items without closing one identity and opening the other. On 5/17/09 9:37 AM, "Corentin Cras-M?neur" wrote: > > On 17 mai 2009, at 0:49, Nunez Steve wrote: > > Hi Steve, > > > >> I'm seeing a similar (same?) issue. Saved searches simply do not work. > > > These are Spotlight-based. You could try going to the Entourage > preferences and from there, have Spotlight rebuild its cache for > messages, events, tasks, etc. > > I?ve seen that once in the past and rebuilding the Entourage cache did > the trick, > > Corentin > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Sun May 17 18:09:50 2009 From: dianeross at mvps.org (Diane Ross) Date: Sun, 17 May 2009 15:09:50 -0700 Subject: Saved Searches, Again In-Reply-To: <968129.27264.qm@web36801.mail.mud.yahoo.com> Message-ID: On 5/16/09 10:49 PM, "Nunez Steve" wrote: > I had to import my task list from a backup after I experienced some database > corruption a few months ago, and there are several pages of incomplete tasks. > The 'incomplete' search returns only a dozen or so tasks that it considers to > be in incomplete status. I've seen some strange issues when corruption is in tasks. I found that Paul Berkowitz's Export-Import scripts gave a better export than the .rge export. Paul's scripts also saves categories where they are not saved in the .rge file. It says the scripts don't work in Leopard, but they do. It's only the 'unlock all' script that does not work. You have to enter the code for each script, but that's not a biggie. It's also interesting to see what's in the task file when you use the script. I've found messages and calendar events inserted into the file. This was from a Time Machine recovery database. Export-Import Entourage (shareware) -- Diane From steve_nunez at yahoo.com Sun May 17 18:28:52 2009 From: steve_nunez at yahoo.com (Nunez Steve) Date: Sun, 17 May 2009 15:28:52 -0700 (PDT) Subject: Saved Searches, Again In-Reply-To: References: Message-ID: <602360.83669.qm@web36804.mail.mud.yahoo.com> Thanks. For the record, this problem fixed itself --- I left one of the saved searches open while I went downstairs to watch a film. When I returned the search, and all the others, worked. I don't have any explanation for why this would happen. In particular how to explain why the search didn't work on a new user/database, but there you go. It's all working now. Cheers, - steve ________________________________ From: Diane Ross To: YouTalk mailing list for discussion of Microsoft Entourage Sent: Monday, May 18, 2009 8:09:50 AM Subject: Re: Saved Searches, Again On 5/16/09 10:49 PM, "Nunez Steve" wrote: > I had to import my task list from a backup after I experienced some database > corruption a few months ago, and there are several pages of incomplete tasks. > The 'incomplete' search returns only a dozen or so tasks that it considers to > be in incomplete status. I've seen some strange issues when corruption is in tasks. I found that Paul Berkowitz's Export-Import scripts gave a better export than the .rge export. Paul's scripts also saves categories where they are not saved in the .rge file. It says the scripts don't work in Leopard, but they do. It's only the 'unlock all' script that does not work. You have to enter the code for each script, but that's not a biggie. It's also interesting to see what's in the task file when you use the script. I've found messages and calendar events inserted into the file. This was from a Time Machine recovery database. Export-Import Entourage (shareware) -- Diane YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Sun May 17 18:39:27 2009 From: dianeross at mvps.org (Diane Ross) Date: Sun, 17 May 2009 15:39:27 -0700 Subject: Saved Searches, Again In-Reply-To: <602360.83669.qm@web36804.mail.mud.yahoo.com> Message-ID: On 5/17/09 3:28 PM, "Nunez Steve" wrote: > When I returned the search, and all the others, worked. Sounds like Spotlight did some indexing while the computer was idle. -- Diane From rmkriss at att.net Sun May 17 19:20:05 2009 From: rmkriss at att.net (Richard Kriss) Date: Sun, 17 May 2009 18:20:05 -0500 Subject: Lack of a Cancel button on Sync Service option to delete Address Book Message-ID: When I was having trouble with Entourage, I tried to use Apple's mail only to find very limited contacts in the my Address Book. I recall at one time in the past I had problems when I tried to Sync the two. I just checked the Office 2008 Entourage 12.1.7 Preferences/General Preferences/Sync Service and none of the three options were checked. To see what may happen I checked the Synchronize contacts with the Address Book and .Mac and clicked OK and considered checking the sub option to Delete information from Macintosh Address Book, iCal and .Mac After reading the fine print below the option, I decided to pass; however, there was only a "OK" button and no cancel button. The only way I could get rid of the Synchronization Options panel was to check OK. I did and I think Entourage wiped my Address book before I could open and uncheck the sync option. The lack of a cancel button is a terrible user interface. I really question if the Option will really populate my Address Book the Entourage Address Book contacts that can be recognized by the Apple Mail program. Anyone have success using the Sync Service to transfer Entourage Addresses for use by Apple's Mail? Dick From dianeross at mvps.org Sun May 17 19:40:14 2009 From: dianeross at mvps.org (Diane Ross) Date: Sun, 17 May 2009 16:40:14 -0700 Subject: Lack of a Cancel button on Sync Service option to delete Address Book In-Reply-To: Message-ID: On 5/17/09 4:20 PM, "Richard Kriss" wrote: > Anyone have success using the Sync Service to transfer Entourage > Addresses for use by Apple's Mail? Yes, but you need to make the correct selection. Until you are familiar with sync, you should work off a copy or have a good backup. If I remember you created a backup of your contacts with your stress tests. There's a dialog that pops-up in Entourage when you turn on synching of a calendar or address book that asks something like: "You have enabled Sync Services for a folder, do you want to?" Replace Entourage items with Sync Services items Replace Sync Services items with Entourage items Merge Entourage items with Sync Services items The "Replace Entourage items" option will delete all items in Entourage and override them with the contents of the Sync Services truth. You'd want to do this if you haven't used Entourage in a while or you consider your cell phone's address book the primary "rule" for your contacts. The "Replace Sync Services" option makes Entourage the short-term rule. All contents within your truth will be deleted and replaced with Entourage items. In this case, all contacts in your Address Book app would be deleted and then replaced with those from the address book selected in Entourage. This is useful if you've been living in a two-address book world (as I have) with Entourage as your primary address book. The "Merge" option is the safest option. Nothing gets deleted. Items in the Sync Services truth go into Entourage and items within Entourage go into the Sync Services truth. This can be a bit messy, causing duplication, or unwanted items--but your data is pretty much guaranteed to remain. Generally, I'd always recommend "Merge" with a clean-up later on (remember, all future deletions/modifications will get synched from this point forward). After selecting one of these options, all changes in anything that talks to the truth will be synchronized to any application that listens. Read Andy's "Basics of how Sync Services Works" for full details. -- Diane From rmkriss at att.net Sun May 17 21:12:06 2009 From: rmkriss at att.net (Richard Kriss) Date: Sun, 17 May 2009 20:12:06 -0500 Subject: Lack of a Cancel button on Sync Service option to delete Address Book In-Reply-To: Message-ID: Sorry but I have no desire to sync with a cell phone. All I wanted to do was to populate the OS X Address Book the from my list of names and email addresses in Entourage's Address Book. I must have a gross misunderstanding of Sync Service and better not mess with it. Some things are best left alone! It still very dumb programming from Microsoft to not offer a cancel option for such a command. Having only an OK has to be violation of some basic user interface specification. I have learned and will not use the command again Dick On Sunday5/17/09 6:40 PM, "Diane Ross" wrote: > On 5/17/09 4:20 PM, "Richard Kriss" wrote: > >> Anyone have success using the Sync Service to transfer Entourage >> Addresses for use by Apple's Mail? > > Yes, but you need to make the correct selection. Until you are familiar with > sync, you should work off a copy or have a good backup. If I remember you > created a backup of your contacts with your stress tests. > > There's a dialog that pops-up in Entourage when you turn on synching of a > calendar or address book that asks something like: "You have enabled Sync > Services for a folder, do you want to?" > > Replace Entourage items with Sync Services items > Replace Sync Services items with Entourage items > Merge Entourage items with Sync Services items > > The "Replace Entourage items" option will delete all items in Entourage and > override them with the contents of the Sync Services truth. You'd want to do > this if you haven't used Entourage in a while or you consider your cell > phone's address book the primary "rule" for your contacts. > > The "Replace Sync Services" option makes Entourage the short-term rule. All > contents within your truth will be deleted and replaced with Entourage > items. In this case, all contacts in your Address Book app would be deleted > and then replaced with those from the address book selected in Entourage. > This is useful if you've been living in a two-address book world (as I have) > with Entourage as your primary address book. > > The "Merge" option is the safest option. Nothing gets deleted. Items in the > Sync Services truth go into Entourage and items within Entourage go into the > Sync Services truth. This can be a bit messy, causing duplication, or > unwanted items--but your data is pretty much guaranteed to remain. > Generally, I'd always recommend "Merge" with a clean-up later on (remember, > all future deletions/modifications will get synched from this point > forward). > > After selecting one of these options, all changes in anything that talks to > the truth will be synchronized to any application that listens. > > Read Andy's "Basics of how Sync Services Works" for full details. > > From dianeross at mvps.org Sun May 17 21:33:42 2009 From: dianeross at mvps.org (Diane Ross) Date: Sun, 17 May 2009 18:33:42 -0700 Subject: Lack of a Cancel button on Sync Service option to delete Address Book In-Reply-To: Message-ID: On 5/17/09 6:12 PM, "Richard Kriss" wrote: > Sorry but I have no desire to sync with a cell phone. All I wanted to do > was to populate the OS X Address Book the from my list of names > and email addresses in Entourage's Address Book. This is how you sync to the Address Book. If you read the basics, you'll find it does not sync to individual applications but the a database called the truth. -- Diane From rmkriss at att.net Tue May 19 15:07:28 2009 From: rmkriss at att.net (Richard Kriss) Date: Tue, 19 May 2009 14:07:28 -0500 Subject: Help file for Setting up ATT/Yahoo Mail Message-ID: Help Another Entourage ATT user ask me for help and I cannot find the help page at http://blog.entourage.mvps.org/ How do I find the screenshot of the Account settings for ATT? I should have bookmarked it Dick From rmkriss at att.net Tue May 19 17:19:01 2009 From: rmkriss at att.net (Richard Kriss) Date: Tue, 19 May 2009 16:19:01 -0500 Subject: Help file for Setting up ATT/Yahoo Mail In-Reply-To: Message-ID: Found Diane's posting > AT&T Yahoo - New Security Settings > > > Only difference between screenshots is advanced settings for receiving: > > > > How to set up a Reflector (Send Only account.) > > On Tuesday5/19/09 2:07 PM, "Richard Kriss" wrote: > Help > > Another Entourage ATT user ask me for help > and I cannot find the help page at > > http://blog.entourage.mvps.org/ > > How do I find the screenshot of the Account settings > for ATT? > > I should have bookmarked it > > Dick > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From ElvisCruz at mac.com Wed May 20 15:25:29 2009 From: ElvisCruz at mac.com (Elvis Cruz) Date: Wed, 20 May 2009 15:25:29 -0400 Subject: Capturing an email's addresses into a mailing list? Message-ID: Hey Entouragers, Is it possible to take a lenghty CC list from a received email and save it as a mailing list in one swell foop? That would be a splendid thing! Thanks From jandrews at martinoflynn.com Wed May 20 15:41:11 2009 From: jandrews at martinoflynn.com (Andrews, Julie) Date: Wed, 20 May 2009 15:41:11 -0400 Subject: Capturing an email's addresses into a mailing list? In-Reply-To: Message-ID: I?m using ?08 ? not sure what version you?re using. Do a reply all (as if you were going to reply to all but don?t). Click in the To field of that reply email so you can get to the address area. Then from the File menu ? choose New ? Group (the group window comes up). Click on the first cc?d person in that reply email, hold shift & click on the last cc?d person (you have to click on the icon next to their name/address it doesn?t work if you click on the name/address and not the icon. Once you have them all selected, just drag them into the new group window. When you go to close that group window it will ask you to save it. Hope that?s what you?re looking for. From: Elvis Cruz Reply-To: YouTalk mailing list for discussion of Microsoft Entourage Date: Wed, 20 May 2009 15:25:29 -0400 To: YouTalk mailing list for discussion of Microsoft Entourage Subject: Capturing an email's addresses into a mailing list? Hey Entouragers, Is it possible to take a lenghty CC list from a received email and save it as a mailing list in one swell foop? That would be a splendid thing! Thanks YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org From roger at rogercohen.com Wed May 20 15:56:02 2009 From: roger at rogercohen.com (Roger S. Cohen) Date: Wed, 20 May 2009 15:56:02 -0400 Subject: Capturing an email's addresses into a mailing list? In-Reply-To: Message-ID: Andrews, Julie wrote on 5/20/09 3:41 PM: > I?m using ?08 ? not sure what version you?re using. > > Do a reply all (as if you were going to reply to all but don?t). Click in > the To field of that reply email so you can get to the address area. > > Then from the File menu ? choose New ? Group (the group window comes up). > > Click on the first cc?d person in that reply email, hold shift & click on > the last cc?d person (you have to click on the icon next to their > name/address it doesn?t work if you click on the name/address and not the > icon. > > Once you have them all selected, just drag them into the new group window. > When you go to close that group window it will ask you to save it. > > Hope that?s what you?re looking for. Another way is to take the incoming mail (with all the TO names), and hit "Forward". Entourage (2004, in my case) puts all the previous email addresses into the body of the new message. I copied them all, pasted them into MS Word, and then did a Replace... ,[space] (just a space, no brackets, no word) With [paragraph return] (literally ^p no brackets) This gave me an email list, which I could use for whatever purposed. The email addresses in this new list are , so you might need to do a Replace... for those, too. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Roger S. Cohen, President, Cohen International roger at rogercohen.com http://www.rogercohen.com Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937 From dianeross at mvps.org Wed May 20 17:51:28 2009 From: dianeross at mvps.org (Diane Ross) Date: Wed, 20 May 2009 14:51:28 -0700 Subject: Capturing an email's addresses into a mailing list? In-Reply-To: Message-ID: On 5/20/09 12:25 PM, "Elvis Cruz" wrote: > Is it possible to take a lenghty CC list from a received email and save it > as a mailing list in one swell foop? It they are in your Address Book you will see the little head by the name, for the ones you want to add with the little blue dot, if you control click on the name, it gives you the option to add to Address Book. One of these third party options might help. -- Diane From jeffk1245 at earthlink.net Wed May 20 18:32:35 2009 From: jeffk1245 at earthlink.net (Jeff Kruthers) Date: Wed, 20 May 2009 15:32:35 -0700 Subject: Suitable PDA Message-ID: Is there a PDA that will seamlessly and simply (such as with the push of a button) sync with my Entourage Contacts? The conduit that was in 2004 is missing in 2008. I've heard of a number of multi-step work-arounds? most of which are buggy and/or incomplete. From lorener at gmail.com Wed May 20 23:40:58 2009 From: lorener at gmail.com (Lorene Romero) Date: Wed, 20 May 2009 20:40:58 -0700 Subject: Entourage can not access your data message Message-ID: <82900a960905202040i46d82f6fo6662598584acdf5a@mail.gmail.com> Hi Gang, Well the message has returned, "Entourage can not access your data base...." Last week (thank you again for the suggestions) I rebuilt my data base and even later exported and reimporting (archive (.rge) my contacts (I had a corrupted person) and it worked fine for a about a week. I am using Office 08 latest version My OX is 10.5.6 When I run Database Utility it says" Your database is working correctly" This is tough since Entourage is the program I run all my email on and depend on it to run my business. In Feb 08 I had so much corruption that I had to create an entire new identity and it took hours. I hope not to have to do this again. I have no idea what might be going an. I empty trash on a regular basis and get rid of messages I do not need. On the MPV page I see... The "Verify database" has been known to give false reports. One thing that can cause these false reports is a corrupted preference. Try deleting these preference files in your User's --> Library Preferences: com.microsoft.OfficeNotifications.plist com.microsoft.DatabaseDaemon.plist Is this something I should try or is it only for importing databases from an older version. I have looked and do not see either of those plist in my preference folder. Thank you again, for all the time and energy Diane and Dick put into helping us. Is there something I am doing wrong? -Lorene Romero From lists at cortig.net Thu May 21 00:41:00 2009 From: lists at cortig.net (=?iso-8859-1?Q?Corentin_Cras-M=E9neur?=) Date: Wed, 20 May 2009 23:41:00 -0500 Subject: Entourage can not access your data message In-Reply-To: <82900a960905202040i46d82f6fo6662598584acdf5a@mail.gmail.com> References: <82900a960905202040i46d82f6fo6662598584acdf5a@mail.gmail.com> Message-ID: <0F4FB864-EBC0-4A94-9042-C99F97CF06C7@cortig.net> On 20 mai 2009, at 22:40, Lorene Romero wrote: > Is this something I should try or is it only for importing databases > from an > older version. I have looked and do not see either of those plist in > my > preference folder. Give it a try. It?s *exactly* for the problem you are describing. If you are worried about anything, you could simply move the two files to the desktop, then log out, and back in. This way, you can always re- place them in their original location if need be, Corentin From lorener at gmail.com Thu May 21 00:55:08 2009 From: lorener at gmail.com (Lorene Romero) Date: Wed, 20 May 2009 21:55:08 -0700 Subject: Entourage can not access your data message In-Reply-To: <0F4FB864-EBC0-4A94-9042-C99F97CF06C7@cortig.net> References: <82900a960905202040i46d82f6fo6662598584acdf5a@mail.gmail.com> <0F4FB864-EBC0-4A94-9042-C99F97CF06C7@cortig.net> Message-ID: <82900a960905202155n11e7664dh8ed4743f3d151dd@mail.gmail.com> Thank you Corentin, I can not find: com.microsoft.OfficeNotifications.plist com.microsoft.DatabaseDaemon.plist In my preference lists User's --> Library Preferences Am I looking in the wrong place? I even did a search for it. are those preferences in Office 2004 and maybe have a new name for 2008? -Lorene On Wed, May 20, 2009 at 9:41 PM, Corentin Cras-M?neur wrote: > > On 20 mai 2009, at 22:40, Lorene Romero wrote: > > > Is this something I should try or is it only for importing databases from >> an >> older version. I have looked and do not see either of those plist in my >> preference folder. >> > > Give it a try. It?s *exactly* for the problem you are describing. > If you are worried about anything, you could simply move the two files to > the desktop, then log out, and back in. This way, you can always re-place > them in their original location if need be, > > Corentin > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > -- ****************** Lorene S Romero, CTA, ACC Sharp Tongued Consulting, Owner Cruise and Travel Services sharptongued at mac.com (707) 481-7692 cell Here to help make your vacation dreams come true From roger at rogercohen.com Thu May 21 07:51:47 2009 From: roger at rogercohen.com (Roger S. Cohen) Date: Thu, 21 May 2009 07:51:47 -0400 Subject: Entourage can not access your data message In-Reply-To: <82900a960905202155n11e7664dh8ed4743f3d151dd@mail.gmail.com> Message-ID: Lorene Romero wrote on 5/21/09 12:55 AM: > com.microsoft.OfficeNotifications.plist /Users/UserName/Library/Preferences/com.microsoft.OfficeNotifications.plist > com.microsoft.DatabaseDaemon.plist /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Roger S. Cohen, President, Cohen International roger at rogercohen.com http://www.rogercohen.com Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937 From lorener at gmail.com Thu May 21 10:47:02 2009 From: lorener at gmail.com (Lorene Romero) Date: Thu, 21 May 2009 07:47:02 -0700 Subject: Entourage can not access your data message In-Reply-To: References: <82900a960905202155n11e7664dh8ed4743f3d151dd@mail.gmail.com> Message-ID: <82900a960905210747v5a9245e8y516aa6ab9e346c06@mail.gmail.com> Thanks, these appear to be very straight forward directions. Oddly what I find is a little" diffident in the following directory is /Users/UserName/Library/Preferences com.microsoft.entourage.database_utility.plist com.microsoft.entourage.office_reminders.plist They are right between com.microsoft.autoupdate2.plist and com.microsoft.Entourage.plist or if I go one folder deeper in Preferences that is a folder called Microsoft and in it I have something similar but not exactly what you have... com.microsoft.AlertsDaemon.plist I even did a spotlight search for the two suggested and can not find them. I am using the mot current version of Office 2008. Could they have changed the wording a little and no longer say OfficeNotifications or and no longer say DatabaseUtility.plist Sorry for taking all your time. Seems like I would easily find them, I don't move things areound so could they be corrupt and inviaible? -Lorene On Thu, May 21, 2009 at 4:51 AM, Roger S. Cohen wrote: > Lorene Romero wrote on 5/21/09 12:55 AM: > > > com.microsoft.OfficeNotifications.plist > > /Users/UserName/Library/Preferences/com.microsoft.OfficeNotifications.plist > > > > com.microsoft.DatabaseDaemon.plist > > /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Roger S. Cohen, President, Cohen International > roger at rogercohen.com http://www.rogercohen.com > Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937 > > > -- ****************** Lorene S Romero, CTA, ACC Sharp Tongued Consulting, Owner Cruise and Travel Services sharptongued at mac.com (707) 481-7692 cell Here to help make your vacation dreams come true From roger at rogercohen.com Thu May 21 10:57:01 2009 From: roger at rogercohen.com (Roger S. Cohen) Date: Thu, 21 May 2009 10:57:01 -0400 Subject: Entourage can not access your data message In-Reply-To: <82900a960905210747v5a9245e8y516aa6ab9e346c06@mail.gmail.com> Message-ID: I have Microsoft Office 2004, with Entourage 2004. So your Office 2008 files might be different. Spotlight does not usually find "System files." You would be better of using EasyFind.app. It will search and locate files in place that Spotlight will not. Lorene Romero wrote on 5/21/09 10:47 AM: > Thanks, these appear to be very straight forward directions. Oddly what I > find is a little" diffident in the following directory is > > > /Users/UserName/Library/Preferences > > com.microsoft.entourage.database_utility.plist > > com.microsoft.entourage.office_reminders.plist > > They are right between com.microsoft.autoupdate2.plist and > com.microsoft.Entourage.plist > > > or if I go one folder deeper in Preferences that is a folder called > Microsoft and in it I have > > something similar but not exactly what you have... > > com.microsoft.AlertsDaemon.plist > > I even did a spotlight search for the two suggested and can not find them. I > am using the mot current version of Office 2008. Could they have changed > the wording a little and no longer say OfficeNotifications or and no longer > say DatabaseUtility.plist > > Sorry for taking all your time. Seems like I would easily find them, I don't > move things areound so could they be corrupt and inviaible? > > -Lorene > > On Thu, May 21, 2009 at 4:51 AM, Roger S. Cohen wrote: > >> Lorene Romero wrote on 5/21/09 12:55 AM: >> >>> com.microsoft.OfficeNotifications.plist >> >> /Users/UserName/Library/Preferences/com.microsoft.OfficeNotifications.plist >> >> >>> com.microsoft.DatabaseDaemon.plist >> >> /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist >> >> >> >> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >> Roger S. Cohen, President, Cohen International >> roger at rogercohen.com http://www.rogercohen.com >> Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937 >> >> >> > > > -- > ****************** > Lorene S Romero, CTA, ACC > Sharp Tongued Consulting, Owner > Cruise and Travel Services > sharptongued at mac.com > (707) 481-7692 cell > > Here to help make your vacation dreams come true > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Roger S. Cohen, President, Cohen International roger at rogercohen.com http://www.rogercohen.com Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937 From dianeross at mvps.org Thu May 21 12:34:07 2009 From: dianeross at mvps.org (Diane Ross) Date: Thu, 21 May 2009 09:34:07 -0700 Subject: Entourage can not access your data message In-Reply-To: <82900a960905210747v5a9245e8y516aa6ab9e346c06@mail.gmail.com> Message-ID: On 5/21/09 7:47 AM, "Lorene Romero" wrote: > Thanks, these appear to be very straight forward directions. Oddly what I > find is a little" diffident in the following directory is > > > /Users/UserName/Library/Preferences This is not correct. (for people with only one user this might not make sense) It should be /Users/YourUserName/Library/Preferences or ~/Library/Preferences The full link for my users would be: "/Volumes/MacHD/Users/diane/Library" Was this on the Entourage Help Page? Can you tell me what page so I can fix it? -- Diane From lorener at gmail.com Thu May 21 13:34:48 2009 From: lorener at gmail.com (Lorene Romero) Date: Thu, 21 May 2009 10:34:48 -0700 Subject: Entourage can not access your data message In-Reply-To: References: <82900a960905210747v5a9245e8y516aa6ab9e346c06@mail.gmail.com> Message-ID: <82900a960905211034n6fa7923ao5d5e639df33e8bad@mail.gmail.com> Herre is the site I am looking at I am still not seeing these "exact" plists in that location. com.microsoft.OfficeNotifications.plist com.microsoft.DatabaseDaemon.plist I am using Office 2008 and it seems they are a little direrrnt I am lorene/Library/Preferences but not what they are saying should be threre. Is it different for Office 80? Thank you On Thu, May 21, 2009 at 9:34 AM, Diane Ross wrote: > On 5/21/09 7:47 AM, "Lorene Romero" wrote: > > > Thanks, these appear to be very straight forward directions. Oddly what > I > > find is a little" diffident in the following directory is > > > > > > /Users/UserName/Library/Preferences > > This is not correct. (for people with only one user this might not make > sense) > > It should be /Users/YourUserName/Library/Preferences or > > ~/Library/Preferences > > The full link for my users would be: "/Volumes/MacHD/Users/diane/Library" > > Was this on the Entourage Help Page? Can you tell me what page so I can fix > it? > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > -- ****************** Lorene S Romero, CTA, ACC Sharp Tongued Consulting, Owner Cruise and Travel Services sharptongued at mac.com (707) 481-7692 cell Here to help make your vacation dreams come true From dianeross at mvps.org Thu May 21 17:25:08 2009 From: dianeross at mvps.org (Diane Ross) Date: Thu, 21 May 2009 14:25:08 -0700 Subject: Entourage can not access your data message In-Reply-To: <82900a960905211034n6fa7923ao5d5e639df33e8bad@mail.gmail.com> Message-ID: On 5/21/09 10:34 AM, "Lorene Romero" wrote: > Herre is the site I am looking at > > I don't see /Users/UserName/Library/Preferences on that page. > > I am still not seeing these "exact" plists in that location. > > com.microsoft.OfficeNotifications.plist > > com.microsoft.DatabaseDaemon.plist > I am using Office 2008 and it seems they are a little direrrnt > > I am lorene/Library/Preferences > > but not what they are saying should be threre. Is it different for Office > 80? Roger gave you the new names for 08. I need to update that page. Lorene Romero wrote on 5/21/09 12:55 AM: > com.microsoft.OfficeNotifications.plist /Users/UserName/Library/Preferences/com.microsoft.OfficeNotifications.plist > com.microsoft.DatabaseDaemon.plist /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist One other fix you can try.... Simply move the Microsoft User Data folder from Documents to the Desktop. Let Entourage create a new MUD folder. Then you can drag you Identity in the MUD folder on your desktop to the newly created folder. -- Diane From lorener at gmail.com Thu May 21 18:15:04 2009 From: lorener at gmail.com (Lorene Romero) Date: Thu, 21 May 2009 15:15:04 -0700 Subject: Entourage can not access your data message In-Reply-To: References: <82900a960905211034n6fa7923ao5d5e639df33e8bad@mail.gmail.com> Message-ID: <82900a960905211515s24466b3fpd8ff0a89e862bd74@mail.gmail.com> Thanks Diane and Roger I was able to remove both preferences (thank you for direction) the officenotification one has returned but the databaseutility preference is not returning, even after restart and still says it is corrupt. I will try the new identity suggestion. Is this the one that will take hours or is this an easy project? -L On Thu, May 21, 2009 at 2:25 PM, Diane Ross wrote: > On 5/21/09 10:34 AM, "Lorene Romero" wrote: > > > Herre is the site I am looking at > > > > > > I don't see /Users/UserName/Library/Preferences on that page. > > > > I am still not seeing these "exact" plists in that location. > > > > com.microsoft.OfficeNotifications.plist > > > > com.microsoft.DatabaseDaemon.plist > > I am using Office 2008 and it seems they are a little direrrnt > > > > I am lorene/Library/Preferences > > > > but not what they are saying should be threre. Is it different for > Office > > 80? > > Roger gave you the new names for 08. I need to update that page. > > Lorene Romero wrote on 5/21/09 12:55 AM: > > > com.microsoft.OfficeNotifications.plist > > /Users/UserName/Library/Preferences/com.microsoft.OfficeNotifications.plist > > > com.microsoft.DatabaseDaemon.plist > > /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist > > One other fix you can try.... > > Simply move the Microsoft User Data folder from Documents to the Desktop. > Let Entourage create a new MUD folder. Then you can drag you Identity in > the > MUD folder on your desktop to the newly created folder. > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > From dianeross at mvps.org Thu May 21 20:00:28 2009 From: dianeross at mvps.org (Diane Ross) Date: Thu, 21 May 2009 17:00:28 -0700 Subject: Entourage can not access your data message In-Reply-To: <82900a960905211515s24466b3fpd8ff0a89e862bd74@mail.gmail.com> Message-ID: On 5/21/09 3:15 PM, "Lorene Romero" wrote: > I will try the new identity suggestion. Is this the one that will take hours > or is this an easy project? It can take hours depending on your knowledge of the process. The export as Entourage archive (.rge) file is the quickest if you can get Entourage to export all items using this method. How to manually move your data. (when import fails and/or you need to move to a new Identity same version or revert to an older version) -- Diane From lorener at gmail.com Thu May 21 20:31:50 2009 From: lorener at gmail.com (Lorene Romero) Date: Thu, 21 May 2009 17:31:50 -0700 Subject: Entourage can not access your data message In-Reply-To: References: Message-ID: <91733FDD-76FE-4E9C-8382-01F5E94D7050@gmail.com> Thank you Diane, Can you hear me sobbing now? I had to do this a little over a year ago and lost so much data I can't get back. I wonder why it does this. I am so good about taking good care since my lively hood depends on my data base working properly. I did do what you suggested by taking out The old MUD and the main identity dragging back but no go. Will there ever be a time when office will let you import data from the current version? If I recall you can not import data back from Office 08 into 0ffice 08. That does not make any sense. It totally will not allow me to open entourage at all (even though verifying says it is working properly ). An even though I deleted the data base utility prefernce that one never returned When I rebuild it just hangs and never finishes -Lorene Sent from my 3G iPhone! On May 21, 2009, at 5:00 PM, Diane Ross wrote: > On 5/21/09 3:15 PM, "Lorene Romero" wrote: > >> I will try the new identity suggestion. Is this the one that will >> take hours >> or is this an easy project? > > It can take hours depending on your knowledge of the process. The > export as > Entourage archive (.rge) file is the quickest if you can get > Entourage to > export all items using this method. > > How to manually move your data. (when import fails and/or you need > to move > to a new Identity same version or revert to an older version) > > > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Thu May 21 21:48:12 2009 From: dianeross at mvps.org (Diane Ross) Date: Thu, 21 May 2009 18:48:12 -0700 Subject: Entourage can not access your data message In-Reply-To: <91733FDD-76FE-4E9C-8382-01F5E94D7050@gmail.com> Message-ID: On 5/21/09 5:31 PM, "Lorene Romero" wrote: > Will there ever be a time when office will let you import data from > the current version? If I recall you can not import data back from > Office 08 into 0ffice 08. That does not make any sense. Probably not under the current setup. > > It totally will not allow me to open entourage at all (even though > verifying says it is working properly ). An even though I deleted the > data base utility prefernce that one never returned > > When I rebuild it just hangs and never finishes This could be due to space on your drive. Read this article ( applies to all versions of Entourage not just Entourage X): Rebuilding a damaged database that exceeded size limit I've had good success in recovery for Entourage databases. When I hit a wall with corruption, I backup and try a different approach. Eventually I get it all. I would say it takes an average of 8 hrs to recover and verify a database. You might have seen a stress test I mentioned just recently. I do this for each database I recover. 1. Use the Entourage Database Utility to verify 2. On a copy, I run rebuild on the Identity to verify 3. Test by exporting all items as Entourage archive (.rge) file and import that file into a new Identity. 4. Use the MBOX script to export all folders. If a database passes all these tests I know it's good. -- Diane From ElvisCruz at mac.com Fri May 22 19:34:43 2009 From: ElvisCruz at mac.com (Elvis Cruz) Date: Fri, 22 May 2009 19:34:43 -0400 Subject: Capturing an email's addresses into a mailing list? In-Reply-To: Message-ID: Thanks everyone, for the great tips on this issue! Elvis > From: Diane Ross > Reply-To: YouTalk mailing list for discussion of Microsoft Entourage > > Date: Wed, 20 May 2009 14:51:28 -0700 > To: YouTalk mailing list for discussion of Microsoft Entourage > > Conversation: Capturing an email's addresses into a mailing list? > Subject: Re: Capturing an email's addresses into a mailing list? > > On 5/20/09 12:25 PM, "Elvis Cruz" wrote: > >> Is it possible to take a lenghty CC list from a received email and save it >> as a mailing list in one swell foop? > > It they are in your Address Book you will see the little head by the name, > for the ones you want to add with the little blue dot, if you control click > on the name, it gives you the option to add to Address Book. > > One of these third party options might help. > > > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Sat May 23 15:52:14 2009 From: dianeross at mvps.org (Diane Ross) Date: Sat, 23 May 2009 12:52:14 -0700 Subject: Export Folders as MBOX Files Using a Script on MVP site In-Reply-To: <82900a960905222222p122d1989oee0c39c85d7e17d6@mail.gmail.com> Message-ID: I'm moving this back to the list so everyone can follow the conversation to learn and contribute. It always lands on the desktop for me. It?s called Entourage Archives. What happened when you tried the export as Entourage archive (.rge) file? Did it complete? Normally, if it completes it means the data is good, but I have seen cases where it exported but failed to import. When this happens, you look to using scripts to get out the data. Paul Berkowitz's export import scripts are really good when things go badly. -- Diane On 5/22/09 10:22 PM, "Lorene Romero" wrote: > Thank you again for all your help. I have had to basically just redo all my > Main Identity again, I know it will be worth the time I put into it. I am > doing the MBOX and archive but have a question for you. > > On the MVP site there is a link concerning > Export Folders as MBOX Files Using a Script > > > I have read the instructions for Jolly Roger and followed the instruction > on how to run the script. I ran the script but do not see where the > archive goes to. I even read the Read Me. Does it give a location? Evem on > the MPV site it does not say where it "lands" It is not in the folder or my > desktop > > <> > > have you looked to see what his site says if you go to > > > > Quite the odd message and now it concerns me where my archive might have > really gone > > Thank you for your time and looking into this -Lorene From dianeross at mvps.org Sat May 23 18:06:18 2009 From: dianeross at mvps.org (Diane Ross) Date: Sat, 23 May 2009 15:06:18 -0700 Subject: Export Folders as MBOX Files Using a Script on MVP site In-Reply-To: <82900a960905231335l5e2c47f9ie059f1631c669b35@mail.gmail.com> Message-ID: Jolly Roger does have a weird sense when it comes to his choice for his site. I can understand your hesitancy. Remember when you drag in the MBOX files, drag to the Inbox. If you just drag to the folder window, they don't import. It's a real pain to have to use File --> Import for each MBOX file. -- Diane On 5/23/09 1:35 PM, "Lorene Romero" wrote: > Thank you, now I see it. I only saw the original folder it came in "Archive > Messages Folder" and not Entourage Archives. Thank you for pointing me in > the right direction. > > I guess what concerned me was looking at the url (without the zip part) > > > > and I became concerned that my information ended up in unknown hands. > > I am gradually getting things back to normal (slow but sure) right now I am > having problmes sending but will work through that. My contacts and calander > is back to normal and with your suggestion from earlier I can easily get my > groups back in order. > > All I need to do now is restore my MBOXes and I should be good to go. It has > also given me the oppertunity to clean out things I really did not need to > keep > > I love this list, thank you again -L > > > On Sat, May 23, 2009 at 12:52 PM, Diane Ross wrote: > >> I'm moving this back to the list so everyone can follow the conversation to >> learn and contribute. >> >> It always lands on the desktop for me. It?s called Entourage Archives. >> >> What happened when you tried the export as Entourage archive (.rge) file? >> Did it complete? Normally, if it completes it means the data is good, but I >> have seen cases where it exported but failed to import. When this happens, >> you look to using scripts to get out the data. Paul Berkowitz's export >> import scripts are really good when things go badly. >> >> -- >> Diane >> >> >> On 5/22/09 10:22 PM, "Lorene Romero" wrote: >> >>> Thank you again for all your help. I have had to basically just redo all >> my >>> Main Identity again, I know it will be worth the time I put into it. I am >>> doing the MBOX and archive but have a question for you. >>> >>> On the MVP site there is a link concerning >>> Export Folders as MBOX Files Using a Script >>> >>> >>> I have read the instructions for Jolly Roger and followed the >> instruction >>> on how to run the script. I ran the script but do not see where the >>> archive goes to. I even read the Read Me. Does it give a location? Evem >> on >>> the MPV site it does not say where it "lands" It is not in the folder or >> my >>> desktop >>> >>> <> >>> >>> have you looked to see what his site says if you go to >>> >>> >>> >>> Quite the odd message and now it concerns me where my archive might have >>> really gone >>> >>> Thank you for your time and looking into this -Lorene >> >> >> > From DMajor at Geosyntec.com Mon May 25 12:18:48 2009 From: DMajor at Geosyntec.com (DMajor at Geosyntec.com) Date: Mon, 25 May 2009 12:18:48 -0400 Subject: User Groups Message-ID: Hi We have defined user groups in our enterprise. For example "enterprise sustainability group at companyname.com". I will get an email as part of a group, and see that it has been addressed to me and then shows that group name. I can look up different groups and send messages, but I cannot see who is in the group - as I am not the author of the group list. Is there anyway to look up the members of a group that you don't create but are part of? We are using exchange server, and I have all the latest versions of software. Dave From jmpeterson at twmi.rr.com Mon May 25 18:32:46 2009 From: jmpeterson at twmi.rr.com (Michael Peterson) Date: Mon, 25 May 2009 18:32:46 -0400 Subject: Help with entourage Message-ID: > Hello: > > I have recently gotten Office 2008 for Mac loaded and operating. However, I > cannot get entourage to work. When I click on the icon I get this message: > >> You do not have write access to the Entourage application folder. To run >> Entourage you must have the administrative user remove the Identities folder >> from the application folder. For more information, see the Entourage Read Me >> File. >> > However, there is nothing called ?identified? in the application folder; it?s > not mentioned in the Entourage Read Me file; nor can I find a mention of this > language on any of the Entourage help websites. > > Help!! > > Michael From dianeross at mvps.org Mon May 25 19:02:01 2009 From: dianeross at mvps.org (Diane Ross) Date: Mon, 25 May 2009 16:02:01 -0700 Subject: Help with entourage In-Reply-To: Message-ID: On 5/25/09 3:32 PM, "Michael Peterson" wrote: >>> You do not have write access to the Entourage application folder. To run >>> Entourage you must have the administrative user remove the Identities folder >>> from the application folder. For more information, see the Entourage Read Me >>> File. Can you take a screen shot of this so I can report this as a bug? Send it to me off list. The application Entourage is in the Application folder --> Microsoft Office 2008. Check permissions on this folder. Mine is showing this for both the Microsoft Office 2008 folder and the Entourage application. System: read & write Admin: read & write everyone: read only Your Identities folder is located in this location: "~/Documents/Microsoft User Data/Office 2008 Identities" My permissions are: diane: read & write staff: read only everyone: read only Did you copy over the Microsoft User Data folder from another computer or user? It's possible they are directing you to move this Identities folder to the desktop, then let Entourage create a new Identities folder. I would go one step further and let the entire Microsoft User Data folder be recreated. Once you do this, you can compare permissions on each subfolder to the ones on the desktop. Usually you can add the files into the new folders and everything will be work as expected. Generally it's the folder not the files that's set incorrectly. Hope this helps! -- Diane From dianeross at mvps.org Tue May 26 14:57:54 2009 From: dianeross at mvps.org (Diane Ross) Date: Tue, 26 May 2009 11:57:54 -0700 Subject: Help with entourage In-Reply-To: Message-ID: You wouldn't have an Office 2008 Identities folder if you don't have it installed. Do the same but use the Office 2004 Identities folder instead. Do you know how to take screenshots? Command-Shift-3 takes the entire screen. Command-Shift-4 will give you cross hairs to take a portion of the screen. You can delete the older Identities folder for X and 2001. They cannot be used if you don't have the older versions installed. I would assume you have imported the data when you upgraded as well. -- Diane On 5/26/09 3:28 AM, "Michael Peterson" wrote: > Hi Diane and thanks for your response. I am not being able to get a screen > shot of this. Re permissions for the Office folder. It had owner listed as > ?system?. I changed this to my name. Says you can read and write, owner can > read and write, admin read and write, others, read only. Curiously, there is > no Office 2008 identities folder ? I have one for 2001, 2004, and Office X > but not Office 2008. Note I am using Entourage 2004 daily. Is what I am > sending this email from. No I did not copy the identities folder from > another computer or user. > > Thanks. Hope this provides info you might can help me with. Your response > appreciated. > > Michael > > > ------ Forwarded Message > From: Diane Ross > Reply-To: YouTalk mailing list for discussion of Microsoft Entourage > > Date: Mon, 25 May 2009 16:02:01 -0700 > To: YouTalk mailing list for discussion of Microsoft Entourage > > Conversation: Help with entourage > Subject: Re: Help with entourage > > On 5/25/09 3:32 PM, "Michael Peterson" wrote: > >>>> You do not have write access to the Entourage application folder. To run >>>> Entourage you must have the administrative user remove the Identities >>>> folder >>>> from the application folder. For more information, see the Entourage Read >>>> Me >>>> File. > > Can you take a screen shot of this so I can report this as a bug? Send it to > me off list. > > The application Entourage is in the Application folder --> Microsoft Office > 2008. Check permissions on this folder. Mine is showing this for both the > Microsoft Office 2008 folder and the Entourage application. > > System: read & write > Admin: read & write > everyone: read only > > Your Identities folder is located in this location: > > "~/Documents/Microsoft User Data/Office 2008 Identities" > > My permissions are: > > diane: read & write > staff: read only > everyone: read only > > Did you copy over the Microsoft User Data folder from another computer or > user? > > It's possible they are directing you to move this Identities folder to the > desktop, then let Entourage create a new Identities folder. I would go one > step further and let the entire Microsoft User Data folder be recreated. > Once you do this, you can compare permissions on each subfolder to the ones > on the desktop. Usually you can add the files into the new folders and > everything will be work as expected. Generally it's the folder not the files > that's set incorrectly. > > Hope this helps! From dianeross at mvps.org Tue May 26 17:07:02 2009 From: dianeross at mvps.org (Diane Ross) Date: Tue, 26 May 2009 14:07:02 -0700 Subject: Help with entourage In-Reply-To: Message-ID: On 5/26/09 12:07 PM, "Michael Peterson" wrote: >> Hi and thanks again. Well, I do have Office 2008 installed. I am not sure >> what you mean by ?do the same?. Cool shot command. No I didn?t know that. >> Attached is the screen shot of the message that I get. Thanks for the screenshot. Check the permissions on the Identity folder for the version you are using. Have you tried assigning admin privileges to the User? FWIW, this error has never come up before. It contains info that has never been correct. The Identities folder has never been in the application folder. I?m assuming the Identity folder worked before and has just stopped working. Did you apply any updates just prior to the problem? Let?s keep this on the YouTalk list so everyone can follow along. Someone might see something I?m missing. -- Diane From dianeross at mvps.org Tue May 26 18:58:03 2009 From: dianeross at mvps.org (Diane Ross) Date: Tue, 26 May 2009 15:58:03 -0700 Subject: Help with entourage In-Reply-To: Message-ID: Michael, I received the following on the error message. > This message is in response to Erage having gotten an afpAccessDenied error > (-5000) when trying to startup. Apple describes this as ?Insufficient access > privileges for operation.? > > My assumption from looking at the code is that this message wording is in > response to a specific and common miss-configuration problem probably from a > some previous release. I doubt this user has that specific problem so the > wording doesn?t apply. > > The user should make certain that he or she has read and write permissions to > everything in the Microsoft User Data folder. Try this first. Move the Microsoft User Data folder to the desktop. Let Entourage create a new one. Then check the permissions on the blank Main Identity folder that was created. Compare them to the Main Identity in the Microsoft User Data folder on the desktop. Fix permissions, then drag just the fixed Main Identity back to the new folder. You can bring over your scripts, but do not bring over the old Entourage X and Entourage 2001 Identities. They are no longer needed. If this doesn't work, create a new User in System Preferences and test Entourage in a new Identity. You can drag your Main Identity to Shared so you can access it in the new User. Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching. Test Entourage in the new User. -- Diane From labaughman at sfbeautiful.org Tue May 26 19:32:31 2009 From: labaughman at sfbeautiful.org (Leigh Ann Baughman) Date: Tue, 26 May 2009 16:32:31 -0700 Subject: Help with entourage In-Reply-To: References: Message-ID: <49B56269-E1DF-4DC9-B4E4-DE4E4DA898DE@sfbeautiful.org> Can someone please remove me from the group e-mails. Thanks LA Join www.sfbeautiful.org today! Leigh Ann Baughman San Francisco Beautiful Executive Director 100 Bush Street, Suite 1580 San Francisco, CA 94104 415-421-2608 415-421-4037 (fax) www.sfbeautiful.org labaughman at sfbeautiful.org Change is inevitable. Ugliness is not! On May 26, 2009, at 3:58 PM, Diane Ross wrote: > Michael, I received the following on the error message. > >> This message is in response to Erage having gotten an >> afpAccessDenied error >> (-5000) when trying to startup. Apple describes this as >> ?Insufficient access >> privileges for operation.? >> >> My assumption from looking at the code is that this message wording >> is in >> response to a specific and common miss-configuration problem >> probably from a >> some previous release. I doubt this user has that specific problem >> so the >> wording doesn?t apply. >> >> The user should make certain that he or she has read and write >> permissions to >> everything in the Microsoft User Data folder. > > Try this first. Move the Microsoft User Data folder to the desktop. > Let > Entourage create a new one. Then check the permissions on the blank > Main > Identity folder that was created. Compare them to the Main Identity > in the > Microsoft User Data folder on the desktop. Fix permissions, then > drag just > the fixed Main Identity back to the new folder. > > You can bring over your scripts, but do not bring over the old > Entourage X > and Entourage 2001 Identities. They are no longer needed. > > If this doesn't work, create a new User in System Preferences and test > Entourage in a new Identity. You can drag your Main Identity to > Shared so > you can access it in the new User. > > Go to System Preferences --> Create a New User in Accounts. Switch > to the > New User by logging out/in or use Fast User Switching. Test > Entourage in > the new User. > > -- > Diane > > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Tue May 26 20:29:38 2009 From: dianeross at mvps.org (Diane Ross) Date: Tue, 26 May 2009 17:29:38 -0700 Subject: Help with entourage In-Reply-To: <49B56269-E1DF-4DC9-B4E4-DE4E4DA898DE@sfbeautiful.org> Message-ID: On 5/26/09 4:32 PM, "Leigh Ann Baughman" wrote: > Can someone please remove me from the group e-mails. Did you try yourself. You received instructions when you signed up and they are in the header of each email. List-Unsubscribe: or If you were unable to unsub, let me know and I'll remove you. -- Diane From labaughman at sfbeautiful.org Tue May 26 20:37:57 2009 From: labaughman at sfbeautiful.org (Leigh Ann Baughman) Date: Tue, 26 May 2009 17:37:57 -0700 Subject: Help with entourage In-Reply-To: References: Message-ID: <20C0B924-62F4-40EC-9283-AE1BBAB15D1E@sfbeautiful.org> Yes, I have actually removed my self twice and I still keep receiving e-mails. I waited both times, thinking that there was a lag time, but this does not appear to be working. I'll try one more time. THanks LA Join www.sfbeautiful.org today! Leigh Ann Baughman San Francisco Beautiful Executive Director 100 Bush Street, Suite 1580 San Francisco, CA 94104 415-421-2608 415-421-4037 (fax) www.sfbeautiful.org labaughman at sfbeautiful.org Change is inevitable. Ugliness is not! On May 26, 2009, at 5:29 PM, Diane Ross wrote: > On 5/26/09 4:32 PM, "Leigh Ann Baughman" > wrote: > >> Can someone please remove me from the group e-mails. > > Did you try yourself. You received instructions when you signed up > and they > are in the header of each email. > > List-Unsubscribe: > > or > > > If you were unable to unsub, let me know and I'll remove you. > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Wed May 27 20:03:46 2009 From: dianeross at mvps.org (Diane Ross) Date: Wed, 27 May 2009 17:03:46 -0700 Subject: Help with entourage In-Reply-To: <20C0B924-62F4-40EC-9283-AE1BBAB15D1E@sfbeautiful.org> Message-ID: On 5/26/09 5:37 PM, "Leigh Ann Baughman" wrote: > Yes, I have actually removed my self twice and I still keep receiving > e-mails. I waited both times, thinking that there was a lag time, but > this does not appear to be working. Not sure why the auto remove did not work. I did it for you. -- Diane From ElvisCruz at mac.com Thu May 28 09:05:07 2009 From: ElvisCruz at mac.com (Elvis Cruz) Date: Thu, 28 May 2009 09:05:07 -0400 Subject: Syncing a group with Apple Mail? Message-ID: Hey fellow Entouragers, I know Entourage can sync its contacts list with Apple Mail, and I do so regularly. But the groups (mailing lists of select contacts) that I have in Entourage don?t sync over to Mail. Is there a way to do this? Thanks! From lists at cortig.net Thu May 28 09:08:02 2009 From: lists at cortig.net (=?ISO-8859-1?Q?Corentin_Cras-M=E9neur?=) Date: Thu, 28 May 2009 08:08:02 -0500 Subject: Syncing a group with Apple Mail? In-Reply-To: References: Message-ID: <8E12427F-0149-4997-9B3F-64BAF7BFB955@cortig.net> On 28 mai 2009, at 8:05, Elvis Cruz wrote: > Hey fellow Entouragers, > > I know Entourage can sync its contacts list with Apple Mail, and I > do so > regularly. > > But the groups (mailing lists of select contacts) that I have in > Entourage > don?t sync over to Mail. > > Is there a way to do this? Well? sort of. I use an AppleScript to write the Entourage group name to the notes of the contacts: http://www.cortig.net/wordpress/?p=113 In the System Address Book, I have smart groups looking for these group names in the notes. Corentin From dianeross at mvps.org Thu May 28 16:34:58 2009 From: dianeross at mvps.org (Diane Ross) Date: Thu, 28 May 2009 13:34:58 -0700 Subject: Syncing a group with Apple Mail? In-Reply-To: Message-ID: On 5/28/09 6:05 AM, "Elvis Cruz" wrote: > Is there a way to do this? Yes, use this script. Sync categories in Entourage with groups in Address Book Corentin, I think you might like this one better. -- Diane From ElvisCruz at mac.com Thu May 28 17:25:33 2009 From: ElvisCruz at mac.com (Elvis Cruz) Date: Thu, 28 May 2009 17:25:33 -0400 Subject: Syncing a group with Apple Mail? In-Reply-To: Message-ID: Diane, does that only sync categories? What I'm trying to sync is a mailing list; a number of different email addresses, of persons perhaps belonging to different categories. Thanks, Elvis > From: Diane Ross > Reply-To: YouTalk mailing list for discussion of Microsoft Entourage > > Date: Thu, 28 May 2009 13:34:58 -0700 > To: YouTalk mailing list for discussion of Microsoft Entourage > > Conversation: Syncing a group with Apple Mail? > Subject: Re: Syncing a group with Apple Mail? > > On 5/28/09 6:05 AM, "Elvis Cruz" wrote: > >> Is there a way to do this? > > Yes, use this script. > > Sync categories in Entourage with groups in Address Book > > > > oups_in_address_book.html> > > > Corentin, I think you might like this one better. > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From lorener at gmail.com Thu May 28 17:36:12 2009 From: lorener at gmail.com (Lorene Romero) Date: Thu, 28 May 2009 14:36:12 -0700 Subject: Corruption has returned Message-ID: <82900a960905281436q27113e6fi8c59eb8715f64d41@mail.gmail.com> With all the wonderful support of the of this list (forever grateful) I have done all the following ((and more) erased preferences I was told to delete exported my contacts exported to MBOXes created a brand new identity Started from scratch and imported My main identity went from 760mb-1.16gb and is now 502mb All things worked smoothly for 3 days. Today, in the middle of my work day, I got a message to close and rebuild. I verified and it did confirm there was an issue and I rebuilt. Upon verifying it again it says it is running correctly but will not open due to corruption. I just have no idea what else to do. I am on a MacBook with 75 GB of free HD space most current version of Office 2008 And on OS 10.5.6 Is there anything I am missing that I should be doing? Might this be a corrupt font issue? Shoud I reinstall teh update to Office 08 again? This list has been great and it was so nice to get things going again,. On a side note I am still unable to locate the preference... /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist It is not in that folder Any more suggestions woudl be greatly appricated. I just know something else is going on-Lorene From dianeross at mvps.org Thu May 28 20:43:05 2009 From: dianeross at mvps.org (Diane Ross) Date: Thu, 28 May 2009 17:43:05 -0700 Subject: Syncing a group with Apple Mail? In-Reply-To: Message-ID: On 5/28/09 2:25 PM, "Elvis Cruz" wrote: > Diane, does that only sync categories? What I'm trying to sync is a mailing > list; a number of different email addresses, of persons perhaps belonging to > different categories. Create a group, the script will sync groups. -- Diane From dianeross at mvps.org Thu May 28 22:34:40 2009 From: dianeross at mvps.org (Diane Ross) Date: Thu, 28 May 2009 19:34:40 -0700 Subject: Corruption has returned In-Reply-To: <82900a960905281436q27113e6fi8c59eb8715f64d41@mail.gmail.com> Message-ID: "/Library/Preferences/com.microsoft.entourage.database_daemon.plist" > All things worked smoothly for 3 days. Today, in the middle of my work day, > I got a message to close and rebuild. I verified and it did confirm there > was an issue and I rebuilt. Upon verifying it again it says it is running > correctly but will not open due to corruption. > > Is there anything I am missing that I should be doing? Might this be a > corrupt font issue? Shoud I reinstall teh update to Office 08 again? I don't think a font or bad install would cause database corruption. > On a side note I am still unable to locate the preference... > > /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist I can't find it either. This must be one of the changes that has not been verified. I checked around and found this file we can try deleting: (note this is the root Library) "/Library/Preferences/com.microsoft.entourage.database_daemon.plist" Let's look at all the options that could cause this. 1) corrupt database 2) corrupt preferences or some other conflict in User's folder 3) bad RAM can cause weird problems 4) hardware problems I like to do the easiest things first.... Do you have an external drive that has a clone of your drive so you could boot from it to eliminate your HD? Did you apply the Apple combo updater? I would normally not advise doing an "Archive & Install" until you go through all the following, but in your case, you might just start with this if the combo does not help. It's not that bad. The last time I had to do this I only had to install my Microsoft keyboard software again. It's a lot easier than working several days in a new User. You've done the new Identity bit. Next step would be to eliminate your User's folder. Drag your Main Identity to Shared. Create a new Identity in System Preferences and open Entourage in the new Identity. This will create a new Microsoft User Data folder. Quit Entourage. Drag (it actually copies) your main Identity to the new Microsoft User Data folder. It will overwrite the new one unless you rename one. You might consider dragging over your entire Documents folder so you can work in the new User. If not, then fast user switching will make it somewhat easier to test. If it works in the new User, then it is in your User's folder. If you have problems in the new User, you could try a new blank Identity and see if that works. I would only import my contacts and no messages. You can Option-drag over rules, sigs and Mailing List Manager files. If this fails then it's at the base level of the OS. This is when I would normally advise an "Archive & Install". You've got a difficult problem! Sorry about that. Make frequent backups so if things go belly up you will have something that opens. -- Diane From lorener at gmail.com Fri May 29 00:19:10 2009 From: lorener at gmail.com (Lorene Romero) Date: Thu, 28 May 2009 21:19:10 -0700 Subject: Corruption has returned In-Reply-To: References: <82900a960905281436q27113e6fi8c59eb8715f64d41@mail.gmail.com> Message-ID: <82900a960905282119x75eca647y4927a9e10c1dc075@mail.gmail.com> Thank you Diane for the detailed message. So glad you are not on an iPhone I will try all that you suggested below. I looked for anyting in Preferneces that contain the word entourage and all I find in that library>perferences are com.microsoft.Entourage.plist and com.microsoft.entourage.syncservices12.plist I can not find Library/Preferences/com.microsoft.entourage.database_daemon.plist Seriously, the only two "entourage" preferences there are the two I listed above. Wonder if that might be some of the problme. I just rebuilt (again) and main identity went from 507 mb to 575 mb in the rebuild. Again will not open (gives the corruption messages and to rebuild) but when verified it says it is okay. I will try all you suggested below. Makes me wonder if it might be RAM or even corruption with Sync services. I put in too many hours to build a new Main Identity for something wacky to to be going on and this happening so soon. I have not applied and Apple combo for 10.5.7 yet because I hear bad things. I do always update my system with Apple Combo not directly from updater Really I did not wake up this morning asking for a lesson in patience. I was so happy to finally get back on track with things -Lorene On Thu, May 28, 2009 at 7:34 PM, Diane Ross wrote: > "/Library/Preferences/com.microsoft.entourage.database_daemon.plist" > > > All things worked smoothly for 3 days. Today, in the middle of my work > day, > > I got a message to close and rebuild. I verified and it did confirm there > > was an issue and I rebuilt. Upon verifying it again it says it is running > > correctly but will not open due to corruption. > > > > > > Is there anything I am missing that I should be doing? Might this be a > > corrupt font issue? Shoud I reinstall teh update to Office 08 again? > > I don't think a font or bad install would cause database corruption. > > > On a side note I am still unable to locate the preference... > > > > /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist > > I can't find it either. This must be one of the changes that has not been > verified. > > I checked around and found this file we can try deleting: (note this is the > root Library) > > "/Library/Preferences/com.microsoft.entourage.database_daemon.plist" > > Let's look at all the options that could cause this. > > 1) corrupt database > 2) corrupt preferences or some other conflict in User's folder > 3) bad RAM can cause weird problems > 4) hardware problems > > I like to do the easiest things first.... > > Do you have an external drive that has a clone of your drive so you could > boot from it to eliminate your HD? > > Did you apply the Apple combo updater? > > I would normally not advise doing an "Archive & Install" until you go > through all the following, but in your case, you might just start with this > if the combo does not help. It's not that bad. The last time I had to do > this I only had to install my Microsoft keyboard software again. It's a lot > easier than working several days in a new User. > > You've done the new Identity bit. Next step would be to eliminate your > User's folder. Drag your Main Identity to Shared. Create a new Identity in > System Preferences and open Entourage in the new Identity. This will create > a new Microsoft User Data folder. Quit Entourage. Drag (it actually copies) > your main Identity to the new Microsoft User Data folder. It will overwrite > the new one unless you rename one. You might consider dragging over your > entire Documents folder so you can work in the new User. If not, then fast > user switching will make it somewhat easier to test. > > If it works in the new User, then it is in your User's folder. > > If you have problems in the new User, you could try a new blank Identity > and > see if that works. I would only import my contacts and no messages. You can > Option-drag over rules, sigs and Mailing List Manager files. If this fails > then it's at the base level of the OS. This is when I would normally advise > an "Archive & Install". > > You've got a difficult problem! Sorry about that. Make frequent backups so > if things go belly up you will have something that opens. > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > -- ****************** Lorene S Romero, CTA, ACC Sharp Tongued Consulting, Owner Cruise and Travel Services sharptongued at mac.com (707) 481-7692 cell Here to help make your vacation dreams come true From lorener at gmail.com Fri May 29 00:44:49 2009 From: lorener at gmail.com (Lorene Romero) Date: Thu, 28 May 2009 21:44:49 -0700 Subject: Corruption has returned In-Reply-To: References: <82900a960905281436q27113e6fi8c59eb8715f64d41@mail.gmail.com> Message-ID: <82900a960905282144u4a5511easbf6175dbf3641051@mail.gmail.com> Hi Diane, is there ANY chance this corruption issue could be do to syncing from sync services to my .mac account to put it in Apple mail so I can use my iPhone? If that might be the issue do you know of any work around? I have Sync Services checked so that Entourage over rides contacts and iCal (or how ever the bottom option reads) Just a new thought on why things are being weird. It sounds like my situation is not an easy fix and I am wondering 'how come" and assume Apple does not like people using Entourage ;-) -Lorene On Thu, May 28, 2009 at 7:34 PM, Diane Ross wrote: > "/Library/Preferences/com.microsoft.entourage.database_daemon.plist" > > > All things worked smoothly for 3 days. Today, in the middle of my work > day, > > I got a message to close and rebuild. I verified and it did confirm there > > was an issue and I rebuilt. Upon verifying it again it says it is running > > correctly but will not open due to corruption. > > > > > > Is there anything I am missing that I should be doing? Might this be a > > corrupt font issue? Shoud I reinstall teh update to Office 08 again? > > I don't think a font or bad install would cause database corruption. > > > On a side note I am still unable to locate the preference... > > > > /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist > > I can't find it either. This must be one of the changes that has not been > verified. > > I checked around and found this file we can try deleting: (note this is the > root Library) > > "/Library/Preferences/com.microsoft.entourage.database_daemon.plist" > > Let's look at all the options that could cause this. > > 1) corrupt database > 2) corrupt preferences or some other conflict in User's folder > 3) bad RAM can cause weird problems > 4) hardware problems > > I like to do the easiest things first.... > > Do you have an external drive that has a clone of your drive so you could > boot from it to eliminate your HD? > > Did you apply the Apple combo updater? > > I would normally not advise doing an "Archive & Install" until you go > through all the following, but in your case, you might just start with this > if the combo does not help. It's not that bad. The last time I had to do > this I only had to install my Microsoft keyboard software again. It's a lot > easier than working several days in a new User. > > You've done the new Identity bit. Next step would be to eliminate your > User's folder. Drag your Main Identity to Shared. Create a new Identity in > System Preferences and open Entourage in the new Identity. This will create > a new Microsoft User Data folder. Quit Entourage. Drag (it actually copies) > your main Identity to the new Microsoft User Data folder. It will overwrite > the new one unless you rename one. You might consider dragging over your > entire Documents folder so you can work in the new User. If not, then fast > user switching will make it somewhat easier to test. > > If it works in the new User, then it is in your User's folder. > > If you have problems in the new User, you could try a new blank Identity > and > see if that works. I would only import my contacts and no messages. You can > Option-drag over rules, sigs and Mailing List Manager files. If this fails > then it's at the base level of the OS. This is when I would normally advise > an "Archive & Install". > > You've got a difficult problem! Sorry about that. Make frequent backups so > if things go belly up you will have something that opens. > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > -- ****************** Lorene S Romero, CTA, ACC Sharp Tongued Consulting, Owner Cruise and Travel Services sharptongued at mac.com (707) 481-7692 cell Here to help make your vacation dreams come true From rmkriss at att.net Fri May 29 07:29:50 2009 From: rmkriss at att.net (Richard Kriss) Date: Fri, 29 May 2009 06:29:50 -0500 Subject: Corruption has returned In-Reply-To: <82900a960905282119x75eca647y4927a9e10c1dc075@mail.gmail.com> Message-ID: On Thursday5/28/09 11:19 PM, "Lorene Romero" wrote: > I have not applied and Apple combo for 10.5.7 yet because I hear bad things. Lorene, I am very pleased with the 10.5.7 OS X update. It solved all kinds of weird things. Go for it ... you never know it may help with the issues you have been experiencing. Dick From ktweb at me.com Fri May 29 08:29:11 2009 From: ktweb at me.com (Kenneth Taylor) Date: Fri, 29 May 2009 13:29:11 +0100 Subject: Corruption has returned In-Reply-To: <82900a960905281436q27113e6fi8c59eb8715f64d41@mail.gmail.com> Message-ID: On 28/05/2009 22:36, "Lorene Romero" wrote: > With all the wonderful support of the of this list (forever grateful) I have > done all the following ((and more) Hello Lorene, just a thought. Have you added Safari 4 to your Mac? I had to remove this as it was constantly corrupting my database. -- Ken From lorener at gmail.com Fri May 29 11:46:21 2009 From: lorener at gmail.com (Lorene Romero) Date: Fri, 29 May 2009 08:46:21 -0700 Subject: Corruption has returned In-Reply-To: References: Message-ID: <48B787FD-83FE-4FA0-A929-7F1D95E1824D@gmail.com> Excellent suggestion, but no. I primarily use Firefox. In fact I just opened Safari to see what version it was... It is v 3.21 I do appreciate your out of the box thinking though. -Lorene Sent from my 3G iPhone! On May 29, 2009, at 5:29 AM, Kenneth Taylor wrote: > On 28/05/2009 22:36, "Lorene Romero" wrote: > >> With all the wonderful support of the of this list (forever >> grateful) I have >> done all the following ((and more) > > Hello Lorene, just a thought. Have you added Safari 4 to your Mac? I > had to > remove this as it was constantly corrupting my database. > > -- > Ken > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From lorener at gmail.com Fri May 29 11:56:02 2009 From: lorener at gmail.com (Lorene Romero) Date: Fri, 29 May 2009 08:56:02 -0700 Subject: Corruption has returned In-Reply-To: References: Message-ID: <497EE0D5-FC9E-4896-BD23-D534EDB661B9@gmail.com> Thank you -Lorene Sent from my 3G iPhone! On May 29, 2009, at 4:29 AM, Richard Kriss wrote: > On Thursday5/28/09 11:19 PM, "Lorene Romero" > wrote: > >> I have not applied and Apple combo for 10.5.7 yet because I hear >> bad things. > > Lorene, I am very pleased with the 10.5.7 OS X update. It solved > all kinds > of weird things. Go for it ... you never know it may help with the > issues > you have been experiencing. > > Dick > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From teinarson at tylerdev.com Fri May 29 12:11:04 2009 From: teinarson at tylerdev.com (Tammy Einarson) Date: Fri, 29 May 2009 09:11:04 -0700 Subject: REMOVE ME In-Reply-To: <48B787FD-83FE-4FA0-A929-7F1D95E1824D@gmail.com> References: <48B787FD-83FE-4FA0-A929-7F1D95E1824D@gmail.com> Message-ID: Please remove my email address from getting the updating emails. teinarson at tylerdev.com Thank you! Tammy Einarson TYLER DEVELOPMENT CORP. Accounting Manager (818) 222-5925 -----Original Message----- From: youtalk-bounces at entourage.mvps.org [mailto:youtalk-bounces at entourage.mvps.org] On Behalf Of Lorene Romero Sent: Friday, May 29, 2009 8:46 AM To: YouTalk mailing list for discussion of Microsoft Entourage Subject: Re: Corruption has returned Excellent suggestion, but no. I primarily use Firefox. In fact I just opened Safari to see what version it was... It is v 3.21 I do appreciate your out of the box thinking though. -Lorene Sent from my 3G iPhone! On May 29, 2009, at 5:29 AM, Kenneth Taylor wrote: > On 28/05/2009 22:36, "Lorene Romero" wrote: > >> With all the wonderful support of the of this list (forever >> grateful) I have >> done all the following ((and more) > > Hello Lorene, just a thought. Have you added Safari 4 to your Mac? I > had to remove this as it was constantly corrupting my database. > > -- > Ken > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org List information: > http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.339 / Virus Database: 270.12.43/2139 - Release Date: 05/28/09 08:10:00 From inlandchuck at yahoo.com Fri May 29 12:49:03 2009 From: inlandchuck at yahoo.com (chuck newsom) Date: Fri, 29 May 2009 09:49:03 -0700 Subject: Please remove me Message-ID: Please remove me from you're email list for updates. Thanks inlandchuck at yahoo.com From adam at adamboettiger.com Fri May 29 13:27:35 2009 From: adam at adamboettiger.com (Adam Boettiger) Date: Fri, 29 May 2009 10:27:35 -0700 Subject: Please remove me In-Reply-To: References: Message-ID: <164C650E-865A-4F74-8CF1-BDDCCE8CB06F@adamboettiger.com> Please stop sending removal requests to the entire list. Use the link I'm the footer of any message for unsub info. Sent from my iPhone Adam Boettiger Email: adam at adamboettiger.com Mobile/SMS: 503.989.2668 On May 29, 2009, at 9:49 AM, chuck newsom wrote: > Please remove me from you're email list for updates. > > > > Thanks > > inlandchuck at yahoo.com > > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From roger at rogercohen.com Fri May 29 13:41:04 2009 From: roger at rogercohen.com (Roger S. Cohen) Date: Fri, 29 May 2009 13:41:04 -0400 Subject: Please remove me In-Reply-To: <164C650E-865A-4F74-8CF1-BDDCCE8CB06F@adamboettiger.com> Message-ID: quote To unsubscribe from YouTalk, get a password reminder, or change your subscription options enter your subscription email address: [enter info here] If you leave the field blank, you will be prompted for your email address End quote Adam Boettiger wrote on 5/29/09 1:27 PM: > Please stop sending removal requests to the entire list. Use the link > I'm the footer of any message for unsub info. > > Sent from my iPhone > Adam Boettiger > Email: adam at adamboettiger.com > Mobile/SMS: 503.989.2668 > > > On May 29, 2009, at 9:49 AM, chuck newsom wrote: > >> Please remove me from you're email list for updates. >> >> >> >> Thanks >> >> inlandchuck at yahoo.com >> >> >> >> YouTalk mailing list >> List address: youtalk at entourage.mvps.org >> List information: http://entourage.mvps.org/support_options/list.html >> List moderator: listmom at entourage.mvps.org > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Roger S. Cohen, President, Cohen International roger at rogercohen.com http://www.rogercohen.com Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937 From dianeross at mvps.org Fri May 29 15:11:06 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 29 May 2009 12:11:06 -0700 Subject: Corruption has returned In-Reply-To: <82900a960905282119x75eca647y4927a9e10c1dc075@mail.gmail.com> Message-ID: On 5/28/09 9:19 PM, "Lorene Romero" wrote: > > I will try all that you suggested below. I looked for anyting in Preferneces > that contain the word entourage and all I find in that library>perferences > > are com.microsoft.Entourage.plist > and > com.microsoft.entourage.syncservices12.plist Look for Microsoft and not just Entourage. There is a Microsoft folder in preferences too along with several individual .plist files. > > I can not find > > Library/Preferences/com.microsoft.entourage.database_daemon.plist You might have overlooked, I can't find it either in 08. Not sure why this change hasn't been discovered before. I did list a new one in the root Library. "/Library/Preferences/com.microsoft.entourage.database_daemon.plist" -- Diane From dianeross at mvps.org Fri May 29 15:13:26 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 29 May 2009 12:13:26 -0700 Subject: Corruption has returned In-Reply-To: <82900a960905282144u4a5511easbf6175dbf3641051@mail.gmail.com> Message-ID: On 5/28/09 9:44 PM, "Lorene Romero" wrote: > Hi Diane, is there ANY chance this corruption issue could be do to syncing > from sync services to my .mac account to put it in Apple mail so I can use > my iPhone? I can see it causing problems, but not corruption so bad Entourage does not open. > Just a new thought on why things are being weird. It sounds like my > situation is not an easy fix and I am wondering 'how come" and assume Apple > does not like people using Entourage ;-) No one likes to support a product they don't make, or in the case of most ISPs any Mac email client. BTW, what size is your database? Did you make a backup before you tried to rebuild? -- Diane From dianeross at mvps.org Fri May 29 15:16:42 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 29 May 2009 12:16:42 -0700 Subject: Corruption has returned In-Reply-To: <497EE0D5-FC9E-4896-BD23-D534EDB661B9@gmail.com> Message-ID: Lorene, you mentioned you were hesitant to install the 10.5.7 updater. If you use SuperDuper, you can use what the author calls a "Sandbox" to be able to test a new update without consequences. It's used to revert to pre-update state of your OS. Here's a description of how this option works: A Sandbox is a bootable copy of your system, stored on another hard drive or partition, that shares your personal documents and data with the original. With SuperDuper!, you actually use the Sandbox as your startup volume. You can safely install any system updates, drivers or programs in the Sandbox, without worrying about what might happen to your system. If anything goes wrong, you can simply start up from the original system. SuperDuper! has preserved it in its original, pre-disaster state but all your new and changed personal documents are totally up to date. Within minutes, you're up and running again without having to go through a difficult and time-consuming restore process. In a nutshell, you would install the combo on the sandbox and if you had problems, you would simply boot from your main drive. The sandbox uses your users folder so there is nothing to update. SuperDuper! Is $27.95. I?m not affiliated with the product. Just a satisfied user. Even though this is not specifically an Entourage issue, backup is important. If anyone wants to discuss how to setup a partition for using a sandbox, I'll be happy to help and the group can learn from the process. -- Diane From RGSE90 at aol.com Fri May 29 15:26:15 2009 From: RGSE90 at aol.com (RGSE90 at aol.com) Date: Fri, 29 May 2009 15:26:15 EDT Subject: remove me from mailing list Message-ID: please remove In a message dated 5/28/2009 5:36:36 P.M. Eastern Daylight Time, lorener at gmail.com writes: With all the wonderful support of the of this list (forever grateful) I have done all the following ((and more) erased preferences I was told to delete exported my contacts exported to MBOXes created a brand new identity Started from scratch and imported My main identity went from 760mb-1.16gb and is now 502mb All things worked smoothly for 3 days. Today, in the middle of my work day, I got a message to close and rebuild. I verified and it did confirm there was an issue and I rebuilt. Upon verifying it again it says it is running correctly but will not open due to corruption. I just have no idea what else to do. I am on a MacBook with 75 GB of free HD space most current version of Office 2008 And on OS 10.5.6 Is there anything I am missing that I should be doing? Might this be a corrupt font issue? Shoud I reinstall teh update to Office 08 again? This list has been great and it was so nice to get things going again,. On a side note I am still unable to locate the preference... /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist It is not in that folder Any more suggestions woudl be greatly appricated. I just know something else is going on-Lorene YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org **************Discover the variety of Bisquick? mix. Get Recipes & Savings Now. (http://pr.atwola.com/promoclk/100126575x1222831871x1201491818/aol?redir=http:%2F%2Fad.doubleclick.net%2Fclk%3B215225813%3B37274670%3Be%3Fhttp:%2F%2 Frecipes.bisquick.bettycrocker.com%3FESRC%3D971) From adam at adamboettiger.com Fri May 29 16:04:43 2009 From: adam at adamboettiger.com (Adam Boettiger) Date: Fri, 29 May 2009 13:04:43 -0700 Subject: remove me from mailing list In-Reply-To: References: Message-ID: <1d12bff60905291304i3407da85n20f9083ac4462f3b@mail.gmail.com> Anyone else who is thinking of unsubscribing from this list, please read: 1. This is NOT an update list. This is an email discussion list - conversation surrounding Entourage. 2. If you are wanting to unsub, BEFORE you send your message, take the time to scroll down to the bottom of this post or any other, and READ and VISIT the link that says LIST INFORMATION. This will help you unsubscribe. Moderator/Admin: Consider adding a line to your footer that specifically states "How to unsubscribe" with a link for those on this list who are new to email or new to discussion lists. -- Adam Boettiger, Digital Strategist Mobile: 503.989.2668 Email: adam at adamboettiger.com Consulting: http://www.adamboettiger.com/ Twitter: http://twitter.com/AdamBoettiger Portland, Oregon On Fri, May 29, 2009 at 12:26 PM, wrote: > please remove > > > In a message dated 5/28/2009 5:36:36 P.M. Eastern Daylight Time, > lorener at gmail.com writes: > > With all ?the wonderful support of the of this list (forever grateful) I > have > done ?all the following ((and more) > > erased preferences I was told to ?delete > exported my contacts > exported to MBOXes > created a brand new ?identity > Started from scratch and imported > My main identity went from ?760mb-1.16gb and is now 502mb > > All things worked smoothly for 3 days. ?Today, in the middle of my work day, > I got a message to close and rebuild. ?I verified and it did confirm there > was an issue and I rebuilt. Upon ?verifying it again it says it is running > correctly but will not open due to ?corruption. > > I just have no idea what else to do. > I am on a MacBook ?with 75 GB of free HD space > most current version of Office 2008 > And on ?OS 10.5.6 > > Is there anything I am missing that I should be doing? Might ?this be a > corrupt font issue? Shoud I reinstall teh update to Office 08 ?again? > > This list has been great and it was so nice to get things going ?again,. > > On a side note I am still unable to locate the ?preference... > > /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist > > It ?is not in that folder > > Any more suggestions woudl be greatly appricated. ?I just know something > else > is going on-Lorene > YouTalk mailing ?list > List address: youtalk at entourage.mvps.org > List information: ?http://entourage.mvps.org/support_options/list.html > List moderator: ?listmom at entourage.mvps.org > > > **************Discover the variety of Bisquick? mix. Get Recipes & Savings > Now. > (http://pr.atwola.com/promoclk/100126575x1222831871x1201491818/aol?redir=http:%2F%2Fad.doubleclick.net%2Fclk%3B215225813%3B37274670%3Be%3Fhttp:%2F%2 > Frecipes.bisquick.bettycrocker.com%3FESRC%3D971) > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > From jwilen at bellsouth.net Fri May 29 16:06:43 2009 From: jwilen at bellsouth.net (Joe Wilen) Date: Fri, 29 May 2009 13:06:43 -0700 (PDT) Subject: remove me from mailing list Message-ID: <257527.18147.qm@web180103.mail.gq1.yahoo.com> Please remove me from your mailing list Sent from Joe's I Phone On May 29, 2009, at 2:26 PM, RGSE90 at aol.com wrote: please remove In a message dated 5/28/2009 5:36:36 P.M. Eastern Daylight Time, lorener at gmail.com writes: With all the wonderful support of the of this list (forever grateful) I have done all the following ((and more) erased preferences I was told to delete exported my contacts exported to MBOXes created a brand new identity Started from scratch and imported My main identity went from 760mb-1.16gb and is now 502mb All things worked smoothly for 3 days. Today, in the middle of my work day, I got a message to close and rebuild. I verified and it did confirm there was an issue and I rebuilt. Upon verifying it again it says it is running correctly but will not open due to corruption. I just have no idea what else to do. I am on a MacBook with 75 GB of free HD space most current version of Office 2008 And on OS 10.5.6 Is there anything I am missing that I should be doing? Might this be a corrupt font issue? Shoud I reinstall teh update to Office 08 again? This list has been great and it was so nice to get things going again,. On a side note I am still unable to locate the preference... /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist It is not in that folder Any more suggestions woudl be greatly appricated. I just know something else is going on-Lorene YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org **************Discover the variety of Bisquick? mix. Get Recipes & Savings Now. (http://pr.atwola.com/promoclk/100126575x1222831871x1201491818/aol?redir=http:%2F%2Fad.doubleclick.net%2Fclk%3B215225813%3B37274670%3Be%3Fhttp:%2F%2 Frecipes.bisquick.bettycrocker.com%3FESRC%3D971) YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org From jwilen at bellsouth.net Fri May 29 16:06:43 2009 From: jwilen at bellsouth.net (Joe Wilen) Date: Fri, 29 May 2009 13:06:43 -0700 (PDT) Subject: remove me from mailing list Message-ID: <257527.18147.qm@web180103.mail.gq1.yahoo.com> Please remove me from your mailing list Sent from Joe's I Phone On May 29, 2009, at 2:26 PM, RGSE90 at aol.com wrote: please remove In a message dated 5/28/2009 5:36:36 P.M. Eastern Daylight Time, lorener at gmail.com writes: With all the wonderful support of the of this list (forever grateful) I have done all the following ((and more) erased preferences I was told to delete exported my contacts exported to MBOXes created a brand new identity Started from scratch and imported My main identity went from 760mb-1.16gb and is now 502mb All things worked smoothly for 3 days. Today, in the middle of my work day, I got a message to close and rebuild. I verified and it did confirm there was an issue and I rebuilt. Upon verifying it again it says it is running correctly but will not open due to corruption. I just have no idea what else to do. I am on a MacBook with 75 GB of free HD space most current version of Office 2008 And on OS 10.5.6 Is there anything I am missing that I should be doing? Might this be a corrupt font issue? Shoud I reinstall teh update to Office 08 again? This list has been great and it was so nice to get things going again,. On a side note I am still unable to locate the preference... /Users/UserName/Library/Preferences/com.microsoft.DatabaseUtility.plist It is not in that folder Any more suggestions woudl be greatly appricated. I just know something else is going on-Lorene YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org **************Discover the variety of Bisquick? mix. Get Recipes & Savings Now. (http://pr.atwola.com/promoclk/100126575x1222831871x1201491818/aol?redir=http:%2F%2Fad.doubleclick.net%2Fclk%3B215225813%3B37274670%3Be%3Fhttp:%2F%2 Frecipes.bisquick.bettycrocker.com%3FESRC%3D971) YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org From lorener at gmail.com Fri May 29 16:11:42 2009 From: lorener at gmail.com (Lorene Romero) Date: Fri, 29 May 2009 13:11:42 -0700 Subject: Corruption has returned In-Reply-To: References: Message-ID: Darn I was hoping that might be the culpret. -Lorene Sent from my 3G iPhone! On May 29, 2009, at 12:13 PM, Diane Ross wrote: > On 5/28/09 9:44 PM, "Lorene Romero" wrote: > >> Hi Diane, is there ANY chance this corruption issue could be do to >> syncing >> from sync services to my .mac account to put it in Apple mail so I >> can use >> my iPhone? > > I can see it causing problems, but not corruption so bad Entourage > does not > open. > >> Just a new thought on why things are being weird. It sounds like my >> situation is not an easy fix and I am wondering 'how come" and >> assume Apple >> does not like people using Entourage ;-) > > No one likes to support a product they don't make, or in the case of > most > ISPs any Mac email client. > > BTW, what size is your database? Did you make a backup before you > tried to > rebuild? > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From lorener at gmail.com Fri May 29 16:23:25 2009 From: lorener at gmail.com (Lorene Romero) Date: Fri, 29 May 2009 13:23:25 -0700 Subject: Corruption has returned In-Reply-To: References: Message-ID: <2CF0CA3C-BD09-4372-835B-3F999FEDF58C@gmail.com> My data base was (the other day when I built the new identity) down to 492 MB. Yesterday (before corruption) was 502 MB and after rebuild it moved up to 575. I do have a back up copy on my backup drive from Wednesday night. I do back up every night. But no I did not back up before that rebuild only because I know the other copy was before the corruption message. Do you think I should try moving that copy over? I do have all mycontacts and mboxes on a backup drive from this wekend new identity. Since you do not think it is sync services the only other thought that came to mind was my installing an Evernote script but that was weeks ago and I have not used it since the new identity build. Should I do it all over again even though we do not know why it corrupted after 3 days? -Lorene Sent from my 3G iPhone! On May 29, 2009, at 12:13 PM, Diane Ross wrote: > On 5/28/09 9:44 PM, "Lorene Romero" wrote: > >> Hi Diane, is there ANY chance this corruption issue could be do to >> syncing >> from sync services to my .mac account to put it in Apple mail so I >> can use >> my iPhone? > > I can see it causing problems, but not corruption so bad Entourage > does not > open. > >> Just a new thought on why things are being weird. It sounds like my >> situation is not an easy fix and I am wondering 'how come" and >> assume Apple >> does not like people using Entourage ;-) > > No one likes to support a product they don't make, or in the case of > most > ISPs any Mac email client. > > BTW, what size is your database? Did you make a backup before you > tried to > rebuild? > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From RGSE90 at aol.com Fri May 29 16:31:38 2009 From: RGSE90 at aol.com (RGSE90 at aol.com) Date: Fri, 29 May 2009 16:31:38 EDT Subject: remove mne Message-ID: remove me from the list In a message dated 5/29/2009 4:23:52 P.M. Eastern Daylight Time, lorener at gmail.com writes: My data base was (the other day when I built the new identity) down to 492 MB. Yesterday (before corruption) was 502 MB and after rebuild it moved up to 575. I do have a back up copy on my backup drive from Wednesday night. I do back up every night. But no I did not back up before that rebuild only because I know the other copy was before the corruption message. Do you think I should try moving that copy over? I do have all mycontacts and mboxes on a backup drive from this wekend new identity. Since you do not think it is sync services the only other thought that came to mind was my installing an Evernote script but that was weeks ago and I have not used it since the new identity build. Should I do it all over again even though we do not know why it corrupted after 3 days? -Lorene Sent from my 3G iPhone! On May 29, 2009, at 12:13 PM, Diane Ross wrote: > On 5/28/09 9:44 PM, "Lorene Romero" wrote: > >> Hi Diane, is there ANY chance this corruption issue could be do to >> syncing >> from sync services to my .mac account to put it in Apple mail so I >> can use >> my iPhone? > > I can see it causing problems, but not corruption so bad Entourage > does not > open. > >> Just a new thought on why things are being weird. It sounds like my >> situation is not an easy fix and I am wondering 'how come" and >> assume Apple >> does not like people using Entourage ;-) > > No one likes to support a product they don't make, or in the case of > most > ISPs any Mac email client. > > BTW, what size is your database? Did you make a backup before you > tried to > rebuild? > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org YouTalk mailing list List address: youtalk at entourage.mvps.org List information: http://entourage.mvps.org/support_options/list.html List moderator: listmom at entourage.mvps.org **************Discover the variety of Bisquick? mix. Get Recipes & Savings Now. (http://pr.atwola.com/promoclk/100126575x1222831871x1201491818/aol?redir=http:%2F%2Fad.doubleclick.net%2Fclk%3B215225813%3B37274670%3Be%3Fhttp:%2F%2 Frecipes.bisquick.bettycrocker.com%3FESRC%3D971) From dianeross at mvps.org Fri May 29 17:48:29 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 29 May 2009 14:48:29 -0700 Subject: remove me from mailing list In-Reply-To: <1d12bff60905291304i3407da85n20f9083ac4462f3b@mail.gmail.com> Message-ID: On 5/29/09 1:04 PM, "Adam Boettiger" wrote: > > Moderator/Admin: Consider adding a line to your footer that > specifically states "How to unsubscribe" with a link for those on this > list who are new to email or new to discussion lists. I just added the unsub to the footer. Let's see if this message will pick up. We've had a few users that were unable to unsub using the link. Not sure what is going on. -- Diane From dianeross at mvps.org Fri May 29 17:54:53 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 29 May 2009 14:54:53 -0700 Subject: Corruption has returned In-Reply-To: <2CF0CA3C-BD09-4372-835B-3F999FEDF58C@gmail.com> Message-ID: On 5/29/09 1:23 PM, "Lorene Romero" wrote: > My data base was (the other day when I built the new identity) down to > 492 MB. Yesterday (before corruption) was 502 MB and after rebuild it > moved up to 575. This is tiny. An Entourage database that does not open usually indicates severe corruption. The fact that it is happening so fast indicates something outside of Entourage itself. You never mentioned if you had an external drive or partition that you could use instead of our regular drive. -- Diane From dianeross at mvps.org Fri May 29 18:06:43 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 29 May 2009 15:06:43 -0700 Subject: Using spam in your sig Message-ID: There was the same spam signature for both requests to remove. I would appreciate it if anyone sees a spam sig like this to notify me or use the listmom address. We will remove any person that uses blatant spam like the bisquick link. Our goal is to keep this list spam free. listmom at entourage.mvps.org dianeross at mvps.org Now back to the regular problem solving issues. :-) -- Diane From lorener at gmail.com Fri May 29 18:29:13 2009 From: lorener at gmail.com (Lorene Romero) Date: Fri, 29 May 2009 15:29:13 -0700 Subject: Corruption has returned In-Reply-To: References: <2CF0CA3C-BD09-4372-835B-3F999FEDF58C@gmail.com> Message-ID: <82900a960905291529v5b1863edo554776a6b2bcb1a6@mail.gmail.com> Hmm not good ;-) yes I have a LaCie drive that I back up on at night. I also have a "travel" drive I use for a clone with SuperDuper for a clone when I travel So are you thinking this is more the corruption with the Entourage data base? To date this is the only odd thing happening. Which is why I assume it was all Entourage related. So are you thinking it could be RAM of OS related and not Entourage related? -Lorene On Fri, May 29, 2009 at 2:54 PM, Diane Ross wrote: > On 5/29/09 1:23 PM, "Lorene Romero" wrote: > > > My data base was (the other day when I built the new identity) down to > > 492 MB. Yesterday (before corruption) was 502 MB and after rebuild it > > moved up to 575. > > This is tiny. An Entourage database that does not open usually indicates > severe corruption. The fact that it is happening so fast indicates > something > outside of Entourage itself. > > You never mentioned if you had an external drive or partition that you > could > use instead of our regular drive. > > > -- > Diane > > > -- > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org, dianeross at mvps.org > To unsubscribe: mailto:youtalk-request at entourage.mvps.org > ?subject=unsubscribe > -- ****************** Lorene S Romero, CTA, ACC Sharp Tongued Consulting, Owner Cruise and Travel Services sharptongued at mac.com (707) 481-7692 cell Here to help make your vacation dreams come true From lorener at gmail.com Fri May 29 19:00:00 2009 From: lorener at gmail.com (Lorene Romero) Date: Fri, 29 May 2009 16:00:00 -0700 Subject: Corruption has returned In-Reply-To: References: <82900a960905282119x75eca647y4927a9e10c1dc075@mail.gmail.com> Message-ID: <82900a960905291600t7c078743i90065495a45b8e4e@mail.gmail.com> Yes I looked in that folder also. Still nothing like you listed. There are several prefs but only one Entourage related com.microsoft.Entourage.prefs.plist nothing still even closely related to database, utility or daemon And inside the Folder in Library in Preferences that says Microsoft there is Office 08 folder with items but only one that says Entourage Preference On Fri, May 29, 2009 at 12:11 PM, Diane Ross wrote: > On 5/28/09 9:19 PM, "Lorene Romero" wrote: > > > > > I will try all that you suggested below. I looked for anything in > Preferences > > that contain the word entourage and all I find in that > library>preferences > > > > are com.microsoft.Entourage.plist > > and > > com.microsoft.entourage.syncservices12.plist > > Look for Microsoft and not just Entourage. There is a Microsoft folder in > preferences too along with several individual .plist files. > > > > I can not find > > > > Library/Preferences/com.microsoft.entourage.database_daemon.plist > > You might have overlooked, I can't find it either in 08. Not sure why this > change hasn't been discovered before. I did list a new one in the root > Library. > > "/Library/Preferences/com.microsoft.entourage.database_daemon.plist" > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org > -- ****************** Lorene S Romero, CTA, ACC Sharp Tongued Consulting, Owner Cruise and Travel Services sharptongued at mac.com (707) 481-7692 cell Here to help make your vacation dreams come true From ElvisCruz at mac.com Fri May 29 14:27:31 2009 From: ElvisCruz at mac.com (Elvis Cruz) Date: Fri, 29 May 2009 14:27:31 -0400 Subject: Syncing a group with Apple Mail? In-Reply-To: Message-ID: Diane, I couldn't find the download at that site. Is it just me? Elvis > From: Diane Ross > Reply-To: YouTalk mailing list for discussion of Microsoft Entourage > > Date: Thu, 28 May 2009 17:43:05 -0700 > To: YouTalk mailing list for discussion of Microsoft Entourage > > Conversation: Syncing a group with Apple Mail? > Subject: Re: Syncing a group with Apple Mail? > > On 5/28/09 2:25 PM, "Elvis Cruz" wrote: > >> Diane, does that only sync categories? What I'm trying to sync is a mailing >> list; a number of different email addresses, of persons perhaps belonging to >> different categories. > > Create a group, the script will sync groups. > > -- > Diane > > > YouTalk mailing list > List address: youtalk at entourage.mvps.org > List information: http://entourage.mvps.org/support_options/list.html > List moderator: listmom at entourage.mvps.org From dianeross at mvps.org Fri May 29 19:49:08 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 29 May 2009 16:49:08 -0700 Subject: Corruption has returned In-Reply-To: <82900a960905291529v5b1863edo554776a6b2bcb1a6@mail.gmail.com> Message-ID: It would eliminate anything that is on that drive. It's a matter of elimination to find a strange issue like you have. -- Diane On 5/29/09 3:29 PM, "Lorene Romero" wrote: > Hmm not good ;-) > > yes I have a LaCie drive that I back up on at night. I also have a "travel" > drive I use for a clone with SuperDuper for a clone when I travel > > So are you thinking this is more the corruption with the Entourage data > base? To date this is the only odd thing happening. Which is why I assume > it was all Entourage related. > > So are you thinking it could be RAM of OS related and not Entourage related? > > -Lorene > > On Fri, May 29, 2009 at 2:54 PM, Diane Ross wrote: > >> On 5/29/09 1:23 PM, "Lorene Romero" wrote: >> >>> My data base was (the other day when I built the new identity) down to >>> 492 MB. Yesterday (before corruption) was 502 MB and after rebuild it >>> moved up to 575. >> >> This is tiny. An Entourage database that does not open usually indicates >> severe corruption. The fact that it is happening so fast indicates >> something >> outside of Entourage itself. >> >> You never mentioned if you had an external drive or partition that you >> could >> use instead of our regular drive. >> >> >> -- >> Diane >> >> >> -- >> YouTalk mailing list >> List address: youtalk at entourage.mvps.org >> List information: http://entourage.mvps.org/support_options/list.html >> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org >> To unsubscribe: mailto:youtalk-request at entourage.mvps.org >> ?subject=unsubscribe >> > > From dianeross at mvps.org Fri May 29 19:50:24 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 29 May 2009 16:50:24 -0700 Subject: Syncing a group with Apple Mail? In-Reply-To: Message-ID: On 5/29/09 11:27 AM, "Elvis Cruz" wrote: > Diane, I couldn't find the download at that site. Is it just me? It's not real obvious. -- Diane From dianeross at mvps.org Fri May 29 20:16:30 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 29 May 2009 17:16:30 -0700 Subject: Corruption has returned In-Reply-To: <82900a960905291600t7c078743i90065495a45b8e4e@mail.gmail.com> Message-ID: On 5/29/09 4:00 PM, "Lorene Romero" wrote: > Yes I looked in that folder also. Still nothing like you listed. There are > several prefs but only one Entourage related > > com.microsoft.Entourage.prefs.plist > > nothing still even closely related to database, utility or daemon > > And inside the Folder in Library in Preferences that says Microsoft there is > Office 08 folder with items but only one that says Entourage Preference You need to delete all the ones that have Microsoft even if they don't include Entourage. -- Diane From roger at rogercohen.com Fri May 29 22:04:53 2009 From: roger at rogercohen.com (Roger S. Cohen) Date: Fri, 29 May 2009 22:04:53 -0400 Subject: Corruption has returned In-Reply-To: Message-ID: Diane Ross wrote on 5/29/09 8:16 PM: > You need to delete all the ones that have Microsoft even if they don't > include Entourage. I think that deleting all the files/prefs that have "Microsoft" in the filename could easily disable/cripple/kill other MS Office applications (Word, Excel, PowerPoint). So be ready to reinstall all of MS Office. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Roger S. Cohen, President, Cohen International roger at rogercohen.com http://www.rogercohen.com Voice: +1 (845) 358-8936 Fax: +1 (845) 358-8937 From dianeross at mvps.org Fri May 29 22:24:39 2009 From: dianeross at mvps.org (Diane Ross) Date: Fri, 29 May 2009 19:24:39 -0700 Subject: Corruption has returned In-Reply-To: Message-ID: On 5/29/09 7:04 PM, "Roger S. Cohen" wrote: > I think that deleting all the files/prefs that have "Microsoft" in the > filename could easily disable/cripple/kill other MS Office applications > (Word, Excel, PowerPoint). > > So be ready to reinstall all of MS Office. > It's just preference files. It won't hurt anything. The CD code is not in prefs. There are some preference files in the database itself. When these are corrupt, the only way out of these is to create a new Identity. -- Diane