From rmkriss at att.net  Sun Nov  1 04:55:56 2009
From: rmkriss at att.net (Richard Kriss)
Date: Sun, 01 Nov 2009 03:55:56 -0600
Subject: How to Obtain a Fresh Utility
In-Reply-To: <C712529F.15251%dianeross@mvps.org>
Message-ID: <C712B74E.667B%rmkriss@att.net>

It is not a lack of hard drive space and the attached is an example
of it just not finishing.  Since there is no replacement, do you know
of a related .plist that could be trashed?

Mine works....it just can't finish the job




On 10/31/09 9:46 PM, "Diane Ross" <dianeross at mvps.org> wrote:

> On 10/31/09 7:50 PM, "Richard Kriss" <rmkriss at att.net> wrote:
> 
>> Where can you obtain a fresh replacement?
> 
> There is no replacement. Usually it's lack of free space on your hard drive
> that causes the error. You can also watch the Microsoft Database daemon in
> Activity Monitor when you rebuild. This will quit when it's complete. The
> progress bar in the utility isn't very accurate. I've seen it say finishing
> in a couple of minutes and it took another 30 minutes.


From mecklists at comcast.net  Sun Nov  1 10:23:56 2009
From: mecklists at comcast.net (William Smith)
Date: Sun, 01 Nov 2009 09:23:56 -0600
Subject: How to Obtain a Fresh Utility
In-Reply-To: <C712B74E.667B%rmkriss@att.net>
Message-ID: <C713042C.2E9B8%mecklists@comcast.net>

> From: Richard Kriss <rmkriss at att.net>
> Date: Sun, 01 Nov 2009 03:55:56 -0600
> 
> It is not a lack of hard drive space and the attached is an example
> of it just not finishing.  Since there is no replacement, do you know
> of a related .plist that could be trashed?
> 
> Mine works....it just can't finish the job

Mac OS X creates the following .plist files in your home folder here:

    ~/Library/Preferences (where " ~ " is your home folder)

com.microsoft.entourage.database_utility.debuglogging.plist
com.microsoft.entourage.database_utility.plist

Are these what you're looking for to solve your problem? I doubt it.

Sometimes, the Database Utility just needs a long time to finish. I've heard
of folks letting it work overnight or even longer. The amount of time
depends on the size of your Database, the level of corruption and possibly
even hard drive space available.

Post details of your situation and your computer system and maybe other
folks can relate their Database Utility experiences so you have an idea of
what to expect.

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>



From rmkriss at att.net  Mon Nov  2 03:52:40 2009
From: rmkriss at att.net (Richard Kriss)
Date: Mon, 02 Nov 2009 02:52:40 -0600
Subject: How to Obtain a Fresh Utility
In-Reply-To: <C713042C.2E9B8%mecklists@comcast.net>
Message-ID: <C713F9F8.6705%rmkriss@att.net>

William,

I just did a double check and I do not have either of these items:

com.microsoft.entourage.database_utility.debuglogging.plist
com.microsoft.entourage.database_utility.plist

The only entourage related .plist I have are:

com.microsoft.entourage.database_daemon.plist
com.microsoft.entourage.office_reminders.plist
com.microsoft.Entourage.plist
com.microsoft.entourage.syncservices.plist





On 11/1/09 9:23 AM, "William Smith" <mecklists at comcast.net> wrote:

>> From: Richard Kriss <rmkriss at att.net>
>> Date: Sun, 01 Nov 2009 03:55:56 -0600
>> 
>> It is not a lack of hard drive space and the attached is an example
>> of it just not finishing.  Since there is no replacement, do you know
>> of a related .plist that could be trashed?
>> 
>> Mine works....it just can't finish the job
> 
> Mac OS X creates the following .plist files in your home folder here:
> 
>     ~/Library/Preferences (where " ~ " is your home folder)
> 
> com.microsoft.entourage.database_utility.debuglogging.plist
> com.microsoft.entourage.database_utility.plist
> 
> Are these what you're looking for to solve your problem? I doubt it.
> 
> Sometimes, the Database Utility just needs a long time to finish. I've heard
> of folks letting it work overnight or even longer. The amount of time
> depends on the size of your Database, the level of corruption and possibly
> even hard drive space available.
> 
> Post details of your situation and your computer system and maybe other
> folks can relate their Database Utility experiences so you have an idea of
> what to expect.



From roger at rogercohen.com  Mon Nov  2 15:57:02 2009
From: roger at rogercohen.com (Roger S. Cohen)
Date: Mon, 02 Nov 2009 15:57:02 -0500
Subject: Assistant Field
Message-ID: <C714B1CE.76066%roger@rogercohen.com>

Entourage 2008, OS 10.6.1

I would like to use the "Assistant" field in a contact.  I see how to
display the "Assistant" column, but I don't see where the field is in the
card, or how to add that field.

Thanks/Roger+


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Roger S. Cohen, President, Cohen International
roger at rogercohen.com     http://www.rogercohen.com
Voice: +1 (845) 358-8936      Fax: +1 (845) 358-8937



From dianeross at mvps.org  Mon Nov  2 20:59:49 2009
From: dianeross at mvps.org (Diane Ross)
Date: Mon, 02 Nov 2009 17:59:49 -0800
Subject: How to Obtain a Fresh Utility
In-Reply-To: <C713F9F8.6705%rmkriss@att.net>
Message-ID: <C714CE96.15615%dianeross@mvps.org>

On 11/2/09 12:52 AM, "Richard Kriss" <rmkriss at att.net> wrote:

> com.microsoft.entourage.database_utility.debuglogging.plist

I don't have this one, but do have the utility.

> com.microsoft.entourage.database_utility.plist

Test in a new User to see if you get this file after trying rebuild on a
test file.

-- 
Diane 



From dianeross at mvps.org  Mon Nov  2 21:02:32 2009
From: dianeross at mvps.org (Diane Ross)
Date: Mon, 02 Nov 2009 18:02:32 -0800
Subject: Assistant Field
In-Reply-To: <C714B1CE.76066%roger@rogercohen.com>
Message-ID: <C714CF38.1561A%dianeross@mvps.org>

On 11/2/09 12:57 PM, "Roger S. Cohen" <roger at rogercohen.com> wrote:

> I would like to use the "Assistant" field in a contact.  I see how to
> display the "Assistant" column, but I don't see where the field is in the
> card, or how to add that field.

I've never used it and it's never ever come up before. I have no clue. I'll
see if I can find out.

-- 
Diane 



From roger at rogercohen.com  Mon Nov  2 21:15:41 2009
From: roger at rogercohen.com (Roger S. Cohen)
Date: Mon, 02 Nov 2009 21:15:41 -0500
Subject: Office 2004 to Office 2008
In-Reply-To: <C71074DD.15057%dianeross@mvps.org>
Message-ID: <C714FC7D.754A7%roger@rogercohen.com>

Diane Ross <dianeross at mvps.org> wrote on 10/30/09 1:47 PM:

>> For Entourage, I moved my prior MUD folder from the old MacBook Pro with
>> Office 2004 and OS 10.4.11.  I started Entourage 2008.  It created its
>> default identity.  It then asked me if I wanted to any previous Entourage
>> identity.  Yes.  It created a new Identity, and brought everything in -- no
>> problem with folder structures, read and unread mails, preferences,
>> accounts, categories.  Everything seems fine.
> 
> I do suggest that you verify the new 08 Identity. Even though it imported,
> some imported Identities can contain problems.
> 
> Under File --> Export, select "items to an Entourage archive"  --> all
> items.
> 
> If there is corruption this will fail. If it completes, this indicates your
> database is good. However there is other data in the database other then
> your items that might not show problems right away. Using the .rge file you
> can create a new Identity that would be squeaky clean.


Diane,

Are you suggesting that I take my existing Entourage 2008 user identity,
export it as a .rge file, and then import that .rge file into a new user
identity?

Thanks/Roger+


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Roger S. Cohen, President, Cohen International
roger at rogercohen.com     http://www.rogercohen.com
Voice: +1 (845) 358-8936      Fax: +1 (845) 358-8937



From mecklists at comcast.net  Mon Nov  2 23:43:02 2009
From: mecklists at comcast.net (William Smith)
Date: Mon, 02 Nov 2009 22:43:02 -0600
Subject: Assistant Field
In-Reply-To: <C714B1CE.76066%roger@rogercohen.com>
Message-ID: <C71510F6.2EA35%mecklists@comcast.net>

> From: "Roger S. Cohen" <roger at rogercohen.com>
> Date: Mon, 02 Nov 2009 15:57:02 -0500
> 
> I would like to use the "Assistant" field in a contact.  I see how to
> display the "Assistant" column, but I don't see where the field is in the
> card, or how to add that field.

The "Assistant" field is a phone number field. You can only add a phone
number (not a name). While you have a contact record open, look for it under
the Work tab --> Telephone as one of the Label options from the drop down
menu.

Hope this helps!

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>



From dianeross at mvps.org  Tue Nov  3 01:07:42 2009
From: dianeross at mvps.org (Diane Ross)
Date: Mon, 02 Nov 2009 22:07:42 -0800
Subject: Assistant Field
In-Reply-To: <C71510F6.2EA35%mecklists@comcast.net>
Message-ID: <C71508AE.1566D%dianeross@mvps.org>

On 11/2/09 8:43 PM, "William Smith" <mecklists at comcast.net> wrote:

> 
> The "Assistant" field is a phone number field. You can only add a phone
> number (not a name). While you have a contact record open, look for it under
> the Work tab --> Telephone as one of the Label options from the drop down
> menu.

I had never noticed that. Thanks for pointing it out.

-- 
Diane 



From dianeross at mvps.org  Tue Nov  3 01:14:09 2009
From: dianeross at mvps.org (Diane Ross)
Date: Mon, 02 Nov 2009 22:14:09 -0800
Subject: Office 2004 to Office 2008
In-Reply-To: <C714FC7D.754A7%roger@rogercohen.com>
Message-ID: <C7150A31.15670%dianeross@mvps.org>

On 11/2/09 6:15 PM, "Roger S. Cohen" <roger at rogercohen.com> wrote:

> Are you suggesting that I take my existing Entourage 2008 user identity,
> export it as a .rge file, and then import that .rge file into a new user
> identity?

You don't have to do the import, but export to verify. Knowing it exports
without an error indicates the data is good. If it fails, you can take steps
to move into a new Identity now before you experience problems.

-- 
Diane 



From roger at rogercohen.com  Tue Nov  3 01:15:19 2009
From: roger at rogercohen.com (Roger S. Cohen)
Date: Tue, 03 Nov 2009 01:15:19 -0500
Subject: Assistant Field
In-Reply-To: <C71510F6.2EA35%mecklists@comcast.net>
Message-ID: <C71534A7.761FE%roger@rogercohen.com>

William Smith <mecklists at comcast.net> wrote on 11/2/09 11:43 PM:

> The "Assistant" field is a phone number field. You can only add a phone
> number (not a name). While you have a contact record open, look for it under
> the Work tab --> Telephone as one of the Label options from the drop down
> menu.

Aha.  Thanks.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Roger S. Cohen, President, Cohen International
roger at rogercohen.com     http://www.rogercohen.com
Voice: +1 (845) 358-8936      Fax: +1 (845) 358-8937



From roger at rogercohen.com  Sun Nov  8 11:44:37 2009
From: roger at rogercohen.com (Roger S. Cohen)
Date: Sun, 08 Nov 2009 11:44:37 -0500
Subject: Automatically Assigning Incoming Message to a Category
Message-ID: <C71C5FA5.77528%roger@rogercohen.com>

I am running Entourage 12.2.0 (090605) in Mac OS 10.6.1.

I belong to several mail Groups.  I often send a BCC of a message back to
me.  Entourage is automatically assigning to that message one Category to
which I belong.

Why is it doing that? And how do I turn it off?

Thanks/Roger+



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Roger S. Cohen, President, Cohen International
roger at rogercohen.com     http://www.rogercohen.com
Voice: +1 (845) 358-8936      Fax: +1 (845) 358-8937



From roger at rogercohen.com  Sun Nov  8 11:53:44 2009
From: roger at rogercohen.com (Roger S. Cohen)
Date: Sun, 08 Nov 2009 11:53:44 -0500
Subject: Entourage 2008 Group Flags
Message-ID: <C71C61C8.7752E%roger@rogercohen.com>

In Address Boos -> Groups

Each group has a flag to its left.

All of my flags were grey.  I clicked on one, and it cycled through a red
flag, and a green check mark, and then back to a red flag.  It does not
return to grey.

What is the meaning of the grey flag, the red flag, and the green check
mark?

Thanks/Roger+


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Roger S. Cohen, President, Cohen International
roger at rogercohen.com     http://www.rogercohen.com
Voice: +1 (845) 358-8936      Fax: +1 (845) 358-8937



From roger at rogercohen.com  Sun Nov  8 13:15:47 2009
From: roger at rogercohen.com (Roger S. Cohen)
Date: Sun, 08 Nov 2009 13:15:47 -0500
Subject: (Revised) Automatically Assigning Incoming Message to a Category
Message-ID: <C71C7503.7753C%roger@rogercohen.com>

I am running Entourage 12.2.0 (090605) in Mac OS 10.6.1.

I belong to several mail Groups on my own Mac.  I often send a BCC of an
outgoing message back to me.  When the bcc message returns to me as incoming
mail, Entourage is automatically assigning to that message one Category of
one of my Groups to which I belong.   Entourage does not pick any of my
other defined Groups.  I checked in my Tools -> Rules..., and I do not have
a rule for doing that.

I also have a Tools -> Mailing List Manager action to send any incoming or
outgoing messages for this Entourage list to move incoming messages to this
list to a specific folder, and and to move messages from me to this list to
the same folder. But, the "Set Category..." is NOT on.

Why is it marking my bcc incoming mails to this list as belonging to another
Group? And how do I turn it off?

Thanks/Roger+



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Roger S. Cohen, President, Cohen International
roger at rogercohen.com     http://www.rogercohen.com
Voice: +1 (845) 358-8936      Fax: +1 (845) 358-8937



From roger at rogercohen.com  Sun Nov  8 13:42:24 2009
From: roger at rogercohen.com (Roger S. Cohen)
Date: Sun, 08 Nov 2009 13:42:24 -0500
Subject: (Revised) Automatically Assigning Incoming Message to a Category
In-Reply-To: <C71C7503.7753C%roger@rogercohen.com>
Message-ID: <C71C7B40.77544%roger@rogercohen.com>

I think I fixed it.  I looked in my Address Book, and found that my own name
had been marked to belong to one of my mailing Groups.

I don't know how that happened, but I changed the category to "None", and my
own messages to me now come in without being marked in a category.

Sorry to bother one and all.



Roger S. Cohen <roger at rogercohen.com> wrote on 11/8/09 1:15 PM:

> I am running Entourage 12.2.0 (090605) in Mac OS 10.6.1.
> 
> I belong to several mail Groups on my own Mac.  I often send a BCC of an
> outgoing message back to me.  When the bcc message returns to me as incoming
> mail, Entourage is automatically assigning to that message one Category of
> one of my Groups to which I belong.   Entourage does not pick any of my
> other defined Groups.  I checked in my Tools -> Rules..., and I do not have
> a rule for doing that.
> 
> I also have a Tools -> Mailing List Manager action to send any incoming or
> outgoing messages for this Entourage list to move incoming messages to this
> list to a specific folder, and and to move messages from me to this list to
> the same folder. But, the "Set Category..." is NOT on.
> 
> Why is it marking my bcc incoming mails to this list as belonging to another
> Group? And how do I turn it off?
> 
> Thanks/Roger+


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Roger S. Cohen, President, Cohen International
roger at rogercohen.com     http://www.rogercohen.com
Voice: +1 (845) 358-8936      Fax: +1 (845) 358-8937



From dianeross at mvps.org  Sun Nov  8 16:56:54 2009
From: dianeross at mvps.org (Diane Ross)
Date: Sun, 08 Nov 2009 13:56:54 -0800
Subject: Entourage 2008 Group Flags
In-Reply-To: <C71C61C8.7752E%roger@rogercohen.com>
Message-ID: <C71C7EA6.16119%dianeross@mvps.org>

On 11/8/09 8:53 AM, "Roger S. Cohen" <roger at rogercohen.com> wrote:

> What is the meaning of the grey flag, the red flag, and the green check
> mark?

If you click and hold on the flag, select To Do > select Clear To Do Flag.

Check out the other options available when you click and hold on a flag.

*  Open Group
*  Duplicate Group
*  Delete Group
*  New Message to
*  New Invite to
*  To Do >multiple options
*  Categories
*  Projects

-- 
Diane 



From dianeross at mvps.org  Sun Nov  8 17:00:23 2009
From: dianeross at mvps.org (Diane Ross)
Date: Sun, 08 Nov 2009 14:00:23 -0800
Subject: (Revised) Automatically Assigning Incoming Message to a Category
In-Reply-To: <C71C7503.7753C%roger@rogercohen.com>
Message-ID: <C71C7F77.1611B%dianeross@mvps.org>

On 11/8/09 10:15 AM, "Roger S. Cohen" <roger at rogercohen.com> wrote:

> Why is it marking my bcc incoming mails to this list as belonging to another
> Group? And how do I turn it off?

Check preferences under Address Book. Try un-checking the Messages options
and see if that fixes the problem.

-- 
Diane 



From mecklists at comcast.net  Sun Nov  8 17:44:05 2009
From: mecklists at comcast.net (William Smith)
Date: Sun, 08 Nov 2009 16:44:05 -0600
Subject: Automatically Assigning Incoming Message to a Category
In-Reply-To: <C71C5FA5.77528%roger@rogercohen.com>
Message-ID: <C71CA5D5.D460%mecklists@comcast.net>

> From: "Roger S. Cohen" <roger at rogercohen.com>
> Date: Sun, 08 Nov 2009 11:44:37 -0500
> 
> I am running Entourage 12.2.0 (090605) in Mac OS 10.6.1.
> 
> I belong to several mail Groups.  I often send a BCC of a message back to
> me.  Entourage is automatically assigning to that message one Category to
> which I belong.
> 
> Why is it doing that? And how do I turn it off?

If you go to Entourage menu --> Preferences... --> General Preferences -->
Address Book, do you have "Automatically match message categories to
senders' categories" enabled? If so, you can disable it, however, this will
stop Entourage from assigning categories to all your incoming messages, not
just your own.

You could work around all this by using rules instead, but I wouldn't think
it would be worth the hassle.

Hope this helps!

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>



From dianeross at mvps.org  Tue Nov 10 15:47:24 2009
From: dianeross at mvps.org (Diane Ross)
Date: Tue, 10 Nov 2009 12:47:24 -0800
Subject: [ANN] Office 2008 12.2.3, EWS 13.0.3 and Office 2004 11.5.6 updates
	available!
Message-ID: <C71F115C.16382%dianeross@mvps.org>

FWIW, I'm running v13 of Entourage and the updater 12.2.3 automatically
updated Entourage to v13.0.3.

? Microsoft Office 2004 for Mac 11.5.6 Update (English, Japanese, French,
German, Swedish, Spanish, Italian and Dutch)

? Microsoft Office 2008 for Mac 12.2.3 Update (English, Japanese, French,
German, Swedish, Spanish, Italian,  Dutch, Danish, Norwegian and Finnish)

? Open XML File Format Converter for Mac 1.1.3 (English, Japanese, French,
German, Swedish, Spanish, Italian and Dutch)

? Microsoft Entourage 2008 for Mac, Web Services Edition (13.0.3) (English,
Japanese, French, German, Swedish, Spanish, Italian,  Dutch, Danish,
Norwegian and Finnish)

More info MSDN blogs:

http://bit.ly/R8oDG

Remember to quit all Microsoft applications first. I suggest launching the
MAU from Help in any Microsoft application. When it shows up in the Dock,
select "keep in dock". Log out of your User. When you log in, hold down the
Shift key to disable all startup items. Launch the MAU from the Dock,
download and install the updater. RESTART

Check the Microsoft Component Plug in this location to verify that you
updated.

/Applications/Microsoft Office
2008/Office/MicrosoftComponentPlugin.framework

Office 2004 users:

/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin"

-- 
Diane 



From chris.entourage at gmail.com  Wed Nov 11 09:56:33 2009
From: chris.entourage at gmail.com (Chris Favero)
Date: Wed, 11 Nov 2009 08:56:33 -0600
Subject: SpamSieve "Move if Spam" not moving Spam from Inbox
In-Reply-To: <C71F115C.16382%dianeross@mvps.org>
Message-ID: <C7202CC1.CFD20%chris.entourage@gmail.com>

A few days ago I noticed that some (not all) of the junk email getting
caught by SpamSieve was not being moved from my InBox into my Junk E-mail.

The messages are getting marked as Spam but they are staying in my Inbox.
Sometimes they show up in the Inbox but when I try to click on them they
disappear. Other times they show in the count next to my Inbox folder "Inbox
(9)" but there are no messages in my Inbox.

>>> Has anyone else had this problem?

This problem started happening after I upgraded to Snow Leopard but not
immediately after upgrading. I ran under Snow Leopard for several days with
no problems. I tried doing a database rebuild but this did not correct the
problem.

I recently started using the app "Email Backup Pro" (which works great) and
it may be a total coincidence but this problem started happening after I
started using it.

Email Backup Pro
http://www.squashedsoftware.com/products-email-backup-pro.php

I am running Entourage 12.2.0 in Snow Leopard 10.6.1. I see that there is an
Entourage update 12.2.1 available. I will try the update and see if that
helps.



From chris.entourage at gmail.com  Wed Nov 11 15:32:06 2009
From: chris.entourage at gmail.com (Chris Favero)
Date: Wed, 11 Nov 2009 14:32:06 -0600
Subject: SpamSieve "Move if Spam" not moving Spam from Inbox
In-Reply-To: <C71F115C.16382%dianeross@mvps.org>
Message-ID: <C7207B66.CFDBD%chris.entourage@gmail.com>

Is this mailing list working?

It's been several hours since I first posted this message and it is still
not showing up on the list when I check my messages.

*******************************************************************

A few days ago I noticed that some (not all) of the junk email getting
caught by SpamSieve was not being moved from my InBox into my Junk E-mail.

The messages are getting marked as Spam but they are staying in my Inbox.
Sometimes they show up in the Inbox but when I try to click on them they
disappear. Other times they show in the count next to my Inbox folder "Inbox
(9)" but there are no messages in my Inbox.

>>> Has anyone else had this problem?

This problem started happening after I upgraded to Snow Leopard but not
immediately after upgrading. I ran under Snow Leopard for several days with
no problems. I tried doing a database rebuild but this did not correct the
problem.

I recently started using the app "Email Backup Pro" (which works great) and
it may be a total coincidence but this problem started happening after I
started using it.

Email Backup Pro
http://www.squashedsoftware.com/products-email-backup-pro.php

I am running Entourage 12.2.1 in Snow Leopard 10.6.1.



From dianeross at mvps.org  Wed Nov 11 16:43:25 2009
From: dianeross at mvps.org (Diane Ross)
Date: Wed, 11 Nov 2009 13:43:25 -0800
Subject: SpamSieve "Move if Spam" not moving Spam from Inbox
In-Reply-To: <C7202CC1.CFD20%chris.entourage@gmail.com>
Message-ID: <C7206FFD.174CD%dianeross@mvps.org>

Have you checked to see if your rule is still set correctly? Rules can reset
folder destinations and give the results your are describing.

I checked "Email Backup Pro" and wasn't impressed. It fails to have you quit
all Microsoft applications that could result in a bad backup and it stores
your files in a format that can only be used by that application. Other than
restoring the data you have no way to verify that you had a good backup.

Entourage 12.2.3 was released yesterday and Snow Leopard 10.6.2 is out. Use
the Snow Leopard combo updater:

Snow Leopard:

<http://support.apple.com/kb/DL959>


-- 
Diane  



From chris.entourage at gmail.com  Wed Nov 11 18:06:39 2009
From: chris.entourage at gmail.com (Chris Favero)
Date: Wed, 11 Nov 2009 17:06:39 -0600
Subject: SpamSieve "Move if Spam" not moving Spam from Inbox
In-Reply-To: <C7206FFD.174CD%dianeross@mvps.org>
Message-ID: <C7209F9F.CFDF1%chris.entourage@gmail.com>

Since almost all of the spam is going into the Junk Email folder I assume
the destination folder is not the problem. I will run the Spamsieve Settings
script to see if that helps.

Regarding "Email Backup Pro", it does quit Entourage before it runs the
backup...and when it's done it reopens Entourage. I cannot confirm if it
quits other Office 2008 apps because I rarely use them.


on 11/11/09 3:43 PM, Diane Ross <dianeross at mvps.org> wrote:

> Have you checked to see if your rule is still set correctly? Rules can reset
> folder destinations and give the results your are describing.
> 
> I checked "Email Backup Pro" and wasn't impressed. It fails to have you quit
> all Microsoft applications that could result in a bad backup and it stores
> your files in a format that can only be used by that application. Other than
> restoring the data you have no way to verify that you had a good backup.



From dianeross at mvps.org  Wed Nov 11 18:18:55 2009
From: dianeross at mvps.org (Diane Ross)
Date: Wed, 11 Nov 2009 15:18:55 -0800
Subject: SpamSieve "Move if Spam" not moving Spam from Inbox
In-Reply-To: <C7209F9F.CFDF1%chris.entourage@gmail.com>
Message-ID: <C720865F.175D7%dianeross@mvps.org>

On 11/11/09 3:06 PM, "Chris Favero" <chris.entourage at gmail.com> wrote:

> Regarding "Email Backup Pro", it does quit Entourage before it runs the
> backup...and when it's done it reopens Entourage. I cannot confirm if it
> quits other Office 2008 apps because I rarely use them.

You use the Microsoft Database daemon and that needs to be quit too as well
as My Day.

-- 
Diane 



From chris.entourage at gmail.com  Wed Nov 11 18:49:25 2009
From: chris.entourage at gmail.com (Chris Favero)
Date: Wed, 11 Nov 2009 17:49:25 -0600
Subject: SpamSieve "Move if Spam" not moving Spam from Inbox
In-Reply-To: <C720865F.175D7%dianeross@mvps.org>
Message-ID: <C720A9A5.CFE05%chris.entourage@gmail.com>

I just did a backup to watch what happens in "Activity Monitor". Entourage,
Office Reminders and the Database Daemon quit before running the backup.
Word and Excel remained open.


on 11/11/09 5:18 PM, Diane Ross <dianeross at mvps.org> wrote:

> On 11/11/09 3:06 PM, "Chris Favero" <chris.entourage at gmail.com> wrote:
> 
>> Regarding "Email Backup Pro", it does quit Entourage before it runs the
>> backup...and when it's done it reopens Entourage. I cannot confirm if it
>> quits other Office 2008 apps because I rarely use them.
> 
> You use the Microsoft Database daemon and that needs to be quit too as well
> as My Day.



From dianeross at mvps.org  Wed Nov 11 19:01:56 2009
From: dianeross at mvps.org (Diane Ross)
Date: Wed, 11 Nov 2009 16:01:56 -0800
Subject: SpamSieve "Move if Spam" not moving Spam from Inbox
In-Reply-To: <C720A9A5.CFE05%chris.entourage@gmail.com>
Message-ID: <C7209074.175EB%dianeross@mvps.org>

On 11/11/09 3:49 PM, "Chris Favero" <chris.entourage at gmail.com> wrote:

> I just did a backup to watch what happens in "Activity Monitor". Entourage,
> Office Reminders and the Database Daemon quit before running the backup.
> Word and Excel remained open.

They can talk to the database as well. It's best to quit all.
-- 
Diane 



From chris.entourage at gmail.com  Wed Nov 11 19:04:27 2009
From: chris.entourage at gmail.com (Chris Favero)
Date: Wed, 11 Nov 2009 18:04:27 -0600
Subject: My preferred recipient's email address keeps resetting
In-Reply-To: <C7206FFD.174CD%dianeross@mvps.org>
Message-ID: <C720AD2B.CFE0D%chris.entourage@gmail.com>


I have noticed that something occasionally resets what I have defined as the
default email address (for my contacts with more than one email address). It
seems to happen about once a month so it's not frequent enough for me to
nail down exactly what causes it to happen.

I am pretty sure that it's either a syncing issue with the Apple Address
Book or something that happens if I rebuild my database.

Has anyone else experienced this?




From dianeross at mvps.org  Wed Nov 11 23:10:43 2009
From: dianeross at mvps.org (Diane Ross)
Date: Wed, 11 Nov 2009 20:10:43 -0800
Subject: My preferred recipient's email address keeps resetting
In-Reply-To: <C720AD2B.CFE0D%chris.entourage@gmail.com>
Message-ID: <C720CAC3.1763C%dianeross@mvps.org>

On 11/11/09 4:04 PM, "Chris Favero" <chris.entourage at gmail.com> wrote:

> I am pretty sure that it's either a syncing issue with the Apple Address
> Book or something that happens if I rebuild my database.

Both of these could cause that behavior. Are you rebuilding your database
often? 

Entourage and the Apple Address Book sync to a database called the truth. If
the truth gets messed up, it will just sync back the same bad data to your
applications. You might want to turn off Sync Services and have clean up
that application as your primary source. Delete the associated files and
then turn Sync Services back on.

Reset sync services
<http://www.entourage.mvps.org/troubleshoot/syncservices.html#ss2>

-- 
Diane 



From Tevfik.Cetin at nokia.com  Thu Nov 12 09:06:37 2009
From: Tevfik.Cetin at nokia.com (Tevfik.Cetin at nokia.com)
Date: Thu, 12 Nov 2009 15:06:37 +0100
Subject: exchange server connection problem after 13.0.3 update
Message-ID: <36DEA958-027E-46A3-B191-BBA123AC70F3@nokia.com>

Hi,

After I installed Snow Leopard 10.6.2 and Office 2008 12.2.3 update (that includes EWS 13.0.3) I am not able to connect to our Exchange server anymore from Entourage. Mail, ical and Address Book applications are still able to connect and synchronize but Entourage stays as 'not connected'.

I removed the configuration (restarted) and re-configured it. When I verify the settings, I receive the below error message:
"
Verifying Exchange account "xxx at xxx.com<mailto:xxx at xxx.com>" on "https://mail.xxx.com/EWS/Exchange.asmx":
Verification Failed: "HTTP error. The server cannot fulfill the request." (-18500 )

Some of your account settings are incorrect. Click the left arrow and verify the items highlighted in red. To complete setup without verifying your account settings, click the right arrow.
"

Same settings are used in Mail application and it is working.

Any idea what might be wrong?

Regards,
Tevfik

From jonathan at jonathanrenouf.com  Thu Nov 12 17:11:52 2009
From: jonathan at jonathanrenouf.com (Jonathan Renouf)
Date: Thu, 12 Nov 2009 22:11:52 +0000
Subject: Entourage 2004 sends all messages to Junk email folder
Message-ID: <C72238A8.4AE5%jonathan@jonathanrenouf.com>

Hi there,
I?ve successfully used Entourage 2004 for several years, but in the last few
weeks its diverted all incoming messages to the junk mail folder. There are
no rules which tell it do this. I even set up a rule telling it to send
everything that goes to my domain name to the inbox, but it ignores this.
Any ideas how I can get my email inbox functioning again?
Thanks
J

From lists at cortig.net  Thu Nov 12 18:12:44 2009
From: lists at cortig.net (=?iso-8859-1?Q?Corentin_Cras-M=E9neur?=)
Date: Thu, 12 Nov 2009 18:12:44 -0500
Subject: Entourage 2004 sends all messages to Junk email folder
In-Reply-To: <C72238A8.4AE5%jonathan@jonathanrenouf.com>
References: <C72238A8.4AE5%jonathan@jonathanrenouf.com>
Message-ID: <2D22CB74-512D-4F0D-B391-DECC11781F5E@cortig.net>


On 12 nov. 2009, at 17:11, Jonathan Renouf wrote:

> Hi there,

	Hi Jonathan,

> I?ve successfully used Entourage 2004 for several years, but in the last few
> weeks its diverted all incoming messages to the junk mail folder. There are
> no rules which tell it do this. I even set up a rule telling it to send
> everything that goes to my domain name to the inbox, but it ignores this.
> Any ideas how I can get my email inbox functioning again?


Have you also checked the Mailing List manager?? That's something that's easily overlooked?

Corentin

From rkldoss2 at frontiernet.net  Thu Nov 12 18:52:35 2009
From: rkldoss2 at frontiernet.net (Doss)
Date: Thu, 12 Nov 2009 16:52:35 -0700
Subject: Entourage 2004 sends all messages to Junk email folder
In-Reply-To: <2D22CB74-512D-4F0D-B391-DECC11781F5E@cortig.net>
Message-ID: <C721EDD3.D3EF%rkldoss2@frontiernet.net>

Jonathan,
I am curious..did you recently install Snow Lepoard or other new Apple
software.?


On 11/12/09 4:12 PM, "Corentin Cras-M?neur" <lists at cortig.net> wrote:

> 
> On 12 nov. 2009, at 17:11, Jonathan Renouf wrote:
> 
>> > Hi there,
> 
>  Hi Jonathan,
> 
>> > I?ve successfully used Entourage 2004 for several years, but in the last >>
few
>> > weeks its diverted all incoming messages to the junk mail folder. There are
>> > no rules which tell it do this. I even set up a rule telling it to send
>> > everything that goes to my domain name to the inbox, but it ignores this.
>> > Any ideas how I can get my email inbox functioning again?
> 
> 
> Have you also checked the Mailing List manager?? That's something that's
> easily overlooked?
> 
> Corentin
> --
> YouTalk mailing list
> List address: youtalk at entourage.mvps.org
> List information: http://entourage.mvps.org/support_options/list.html
> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe



From roger at rogercohen.com  Thu Nov 12 23:04:57 2009
From: roger at rogercohen.com (Roger S. Cohen)
Date: Thu, 12 Nov 2009 23:04:57 -0500
Subject: My preferred recipient's email address keeps resetting
In-Reply-To: <C720CAC3.1763C%dianeross@mvps.org>
Message-ID: <C7224519.7851D%roger@rogercohen.com>

I have the same problem from time to time. I also sync

Entourage Address Book <-> Address Book.app <-> iPhone

I also sync to a second Mac with SyncTogether.  The same could be done with
MobileMe.

If you reset the SyncServices with iSnyc, you may have unexpected results.
Sometimes that will screw up all three address books (Entourage, Address
Book.app and iPhone).

I would urge you to make a clone of your drive BEFORE you reset
SyncServices.  Also make a backup of Address Book.app so that you can
restore if you get screwed.  In the worst case, you could restore from the
clone.


Diane Ross <dianeross at mvps.org> wrote on 11/11/09 11:10 PM:

> On 11/11/09 4:04 PM, "Chris Favero" <chris.entourage at gmail.com> wrote:
> 
>> I am pretty sure that it's either a syncing issue with the Apple Address
>> Book or something that happens if I rebuild my database.
> 
> Both of these could cause that behavior. Are you rebuilding your database
> often? 
> 
> Entourage and the Apple Address Book sync to a database called the truth. If
> the truth gets messed up, it will just sync back the same bad data to your
> applications. You might want to turn off Sync Services and have clean up
> that application as your primary source. Delete the associated files and
> then turn Sync Services back on.
> 
> Reset sync services
> <http://www.entourage.mvps.org/troubleshoot/syncservices.html#ss2>



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Roger S. Cohen, President, Cohen International
roger at rogercohen.com     http://www.rogercohen.com
Voice: +1 (845) 358-8936      Fax: +1 (845) 358-8937



From mecklists at comcast.net  Fri Nov 13 00:11:58 2009
From: mecklists at comcast.net (William Smith)
Date: Thu, 12 Nov 2009 23:11:58 -0600
Subject: exchange server connection problem after 13.0.3 update
In-Reply-To: <36DEA958-027E-46A3-B191-BBA123AC70F3@nokia.com>
Message-ID: <C72246BE.D6B8%mecklists@comcast.net>

> From: <Tevfik.Cetin at nokia.com>
> Date: Thu, 12 Nov 2009 15:06:37 +0100
> 
> Verifying Exchange account "xxx at xxx.com<mailto:xxx at xxx.com>" on
> "https://mail.xxx.com/EWS/Exchange.asmx":
> Verification Failed: "HTTP error. The server cannot fulfill the request."
> (-18500 )

I'm curious about the format of your server address. You really only need:

    server.example.com

While adding the "http://" prefix and "/EWS/Exchange.asmx" path may work,
they really aren't necessary. Try just the server address and see what
happens. Be sure to enable SSL for your account.

Hope this helps!
 
-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>



From Tevfik.Cetin at nokia.com  Fri Nov 13 00:43:09 2009
From: Tevfik.Cetin at nokia.com (Tevfik.Cetin at nokia.com)
Date: Fri, 13 Nov 2009 06:43:09 +0100
Subject: exchange server connection problem after 13.0.3 update
In-Reply-To: <C72246BE.D6B8%mecklists@comcast.net>
References: <C72246BE.D6B8%mecklists@comcast.net>
Message-ID: <E034F302-2915-4598-A8BC-F9800D58BB5D@nokia.com>

During the account setup Entourage automatically detecting the server address as htps://mail.server.com/EWS/Exchange.asmx . It was working with this setting before the update. I tried to set it as https://mail.server.com but it did not work either. 

After so many trials I gave up and uninstalled the office and re-installed it. Auto update installed first 12.1.0 and then 12.2.3 update. I set up Entourage and it was working. Since my backup mailbox data is from EWS Edition I installed EWS 13.0.3 update and faced exactly the same problem.

Again I uninstalled the office but this time I installed 12.1.0 and 12.2.0 updates manually. Then I tried to install EWS 13.0.0 but the installer is refusing to install with the error message "A version of the software required to install this update was not found on this volume".

Is there any way to go back to EWS 13.0.0 version?

Regards,
Tevfik


On 13 Nov 2009, at 09:11, ext William Smith wrote:

>> From: <Tevfik.Cetin at nokia.com>
>> Date: Thu, 12 Nov 2009 15:06:37 +0100
>> 
>> Verifying Exchange account "xxx at xxx.com<mailto:xxx at xxx.com>" on
>> "https://mail.xxx.com/EWS/Exchange.asmx":
>> Verification Failed: "HTTP error. The server cannot fulfill the request."
>> (-18500 )
> 
> I'm curious about the format of your server address. You really only need:
> 
>    server.example.com
> 
> While adding the "http://" prefix and "/EWS/Exchange.asmx" path may work,
> they really aren't necessary. Try just the server address and see what
> happens. Be sure to enable SSL for your account.
> 
> Hope this helps!
> 
> -- 
> 
> bill
> 
> Entourage Help Page <http://entourage.mvps.org/>
> Entourage Help Blog <http://blog.entourage.mvps.org/>
> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
> Twitter: follow <http://twitter.com/meck>
> 
> 
> --
> YouTalk mailing list
> List address: youtalk at entourage.mvps.org
> List information: http://entourage.mvps.org/support_options/list.html
> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe


From Tevfik.Cetin at nokia.com  Fri Nov 13 02:31:38 2009
From: Tevfik.Cetin at nokia.com (Tevfik.Cetin at nokia.com)
Date: Fri, 13 Nov 2009 08:31:38 +0100
Subject: exchange server connection problem after 13.0.3 update
In-Reply-To: <E034F302-2915-4598-A8BC-F9800D58BB5D@nokia.com>
References: <C72246BE.D6B8%mecklists@comcast.net>
	<E034F302-2915-4598-A8BC-F9800D58BB5D@nokia.com>
Message-ID: <67B5BEBD-7A23-4BBD-A673-4A1C593E7784@nokia.com>

I gave up!!! 

I uninstalled the office and installed it again. I installed 12.1.0, 12.2.0 and 12.2.1 updates and Entourage was working ok. 

I updated Entourage to EWS 13.0.0 and it still cannot connect to Exchange server (Apple's Mail application is working ok). Is there anything I can do to diagnose the problem? 


On 13 Nov 2009, at 09:43, ext Tevfik.Cetin at nokia.com wrote:

> During the account setup Entourage automatically detecting the server address as htps://mail.server.com/EWS/Exchange.asmx . It was working with this setting before the update. I tried to set it as https://mail.server.com but it did not work either. 
> 
> After so many trials I gave up and uninstalled the office and re-installed it. Auto update installed first 12.1.0 and then 12.2.3 update. I set up Entourage and it was working. Since my backup mailbox data is from EWS Edition I installed EWS 13.0.3 update and faced exactly the same problem.
> 
> Again I uninstalled the office but this time I installed 12.1.0 and 12.2.0 updates manually. Then I tried to install EWS 13.0.0 but the installer is refusing to install with the error message "A version of the software required to install this update was not found on this volume".
> 
> Is there any way to go back to EWS 13.0.0 version?
> 
> Regards,
> Tevfik
> 
> 
> On 13 Nov 2009, at 09:11, ext William Smith wrote:
> 
>>> From: <Tevfik.Cetin at nokia.com>
>>> Date: Thu, 12 Nov 2009 15:06:37 +0100
>>> 
>>> Verifying Exchange account "xxx at xxx.com<mailto:xxx at xxx.com>" on
>>> "https://mail.xxx.com/EWS/Exchange.asmx":
>>> Verification Failed: "HTTP error. The server cannot fulfill the request."
>>> (-18500 )
>> 
>> I'm curious about the format of your server address. You really only need:
>> 
>>   server.example.com
>> 
>> While adding the "http://" prefix and "/EWS/Exchange.asmx" path may work,
>> they really aren't necessary. Try just the server address and see what
>> happens. Be sure to enable SSL for your account.
>> 
>> Hope this helps!
>> 
>> -- 
>> 
>> bill
>> 
>> Entourage Help Page <http://entourage.mvps.org/>
>> Entourage Help Blog <http://blog.entourage.mvps.org/>
>> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
>> Twitter: follow <http://twitter.com/meck>
>> 
>> 
>> --
>> YouTalk mailing list
>> List address: youtalk at entourage.mvps.org
>> List information: http://entourage.mvps.org/support_options/list.html
>> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
>> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe
> 
> --
> YouTalk mailing list
> List address: youtalk at entourage.mvps.org
> List information: http://entourage.mvps.org/support_options/list.html
> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe


From jonathan at jonathanrenouf.com  Fri Nov 13 03:42:33 2009
From: jonathan at jonathanrenouf.com (Jonathan Renouf)
Date: Fri, 13 Nov 2009 08:42:33 +0000
Subject: Entourage 2004 sends all messages to Junk email folder
In-Reply-To: <C721EDD3.D3EF%rkldoss2@frontiernet.net>
Message-ID: <C722CC79.4AF0%jonathan@jonathanrenouf.com>

No, I'm on Tiger still. No other recent installations that I can think of


> From: Doss <rkldoss2 at frontiernet.net>
> Reply-To: YouTalk mailing list for discussion of Microsoft Entourage
> <youtalk at entourage.mvps.org>
> Date: Thu, 12 Nov 2009 16:52:35 -0700
> To: YouTalk mailing list for discussion of Microsoft Entourage
> <youtalk at entourage.mvps.org>
> Conversation: Entourage 2004 sends all messages to Junk email folder
> Subject: Re: Entourage 2004 sends all messages to Junk email folder
> 
> Jonathan,
> I am curious..did you recently install Snow Lepoard or other new Apple
> software.?
> 
> 
> On 11/12/09 4:12 PM, "Corentin Cras-M?neur" <lists at cortig.net> wrote:
> 
>> 
>> On 12 nov. 2009, at 17:11, Jonathan Renouf wrote:
>> 
>>>> Hi there,
>> 
>>  Hi Jonathan,
>> 
>>>> I?ve successfully used Entourage 2004 for several years, but in the last >>
> few
>>>> weeks its diverted all incoming messages to the junk mail folder. There are
>>>> no rules which tell it do this. I even set up a rule telling it to send
>>>> everything that goes to my domain name to the inbox, but it ignores this.
>>>> Any ideas how I can get my email inbox functioning again?
>> 
>> 
>> Have you also checked the Mailing List manager?? That's something that's
>> easily overlooked?
>> 
>> Corentin
>> --
>> YouTalk mailing list
>> List address: youtalk at entourage.mvps.org
>> List information: http://entourage.mvps.org/support_options/list.html
>> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
>> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe
> 
> 
> --
> YouTalk mailing list
> List address: youtalk at entourage.mvps.org
> List information: http://entourage.mvps.org/support_options/list.html
> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe



From mecklists at comcast.net  Fri Nov 13 10:08:13 2009
From: mecklists at comcast.net (William Smith)
Date: Fri, 13 Nov 2009 09:08:13 -0600
Subject: exchange server connection problem after 13.0.3 update
In-Reply-To: <67B5BEBD-7A23-4BBD-A673-4A1C593E7784@nokia.com>
Message-ID: <C722D27D.D6D3%mecklists@comcast.net>

> From: <Tevfik.Cetin at nokia.com>
> Date: Fri, 13 Nov 2009 08:31:38 +0100
> 
> I updated Entourage to EWS 13.0.0 and it still cannot connect to Exchange
> server (Apple's Mail application is working ok). Is there anything I can do to
> diagnose the problem?

Definitely, although you'll have to wade through a lot of text.

In Entourage 13.0.0, go to Entourage menu --> Preferences... --> General
Preferences --> General and enable "Enable logging (troubleshooting". This
is a new feature only in the EWS version of Entourage.

Quit Entourage and launch it again. On your Desktop you'll find a file
called "Microsoft Entourage_Troubleshooting_0.log" that quickly fills with
lots of information. If you're lucky, Entourage will hit your problem early
and you won't have to wade through too much information.

Double-click the file to open it in Console.app, which is just a fancy text
viewing application. If you find the amount of information too much then
quit Entourage and then click the "Clear Display" icon in the Console.

Now, move the Console window to the side so that you can watch it while
Entourage launches again. When prompted whether or not you want to disable
logging, click No for now. You DO want to keep logging on.

You'll see data spew into the Console. As soon as you see an error message
in Entourage then click the "Insert Marker" icon in Console. This simply
adds a time/date stamp into the Console. If you're lucky you'll see an
understandable error message somewhere before/after the marker. Make liberal
use of the Filter field in the upper right corner of the window to search
for keywords like "error", "fail" and "autodiscover".

If too much information is still displayed then use Edit --> Find to
highlight exacts words in the text.

Feel free to Clear Display and Insert Marker to your heart's content. If you
want to start over, just quit Entourage and trash the file. Entourage will
create a new one the next time you launch it.

Hope this helps!
 
-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>



From derrick at ddjcollab.com  Fri Nov 13 15:07:32 2009
From: derrick at ddjcollab.com (Derrick Chasan)
Date: Fri, 13 Nov 2009 12:07:32 -0800
Subject: Email direct to a folder
Message-ID: <C722FC84.8D69%derrick@ddjcollab.com>


Can anyone please tell me how to have email from a specific domain go
directly to a folder rather than into my inbox? For example email from
Members of the forum at youtalk at entourage.mvps.org

Thanks 

Derrick

From dianeofor at gmail.com  Fri Nov 13 15:49:53 2009
From: dianeofor at gmail.com (Diane Ross)
Date: Fri, 13 Nov 2009 12:49:53 -0800
Subject: Email direct to a folder
In-Reply-To: <C722FC84.8D69%derrick@ddjcollab.com>
Message-ID: <C7230671.17874%dianeofor@gmail.com>

On 11/13/09 12:07 PM, "Derrick Chasan" <derrick at ddjcollab.com> wrote:

> Can anyone please tell me how to have email from a specific domain go
> directly to a folder rather than into my inbox? For example email from
> Members of the forum at youtalk at entourage.mvps.org

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter 
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

Use the MLM for all lists. Use rules for the remainder.

Get Started Lesson: Learn to Setup Rules

<http://www.entourage.mvps.org/rules/lesson.html>

-- 
Diane 



From dianeross at mvps.org  Fri Nov 13 21:37:45 2009
From: dianeross at mvps.org (Diane Ross)
Date: Fri, 13 Nov 2009 18:37:45 -0800
Subject: Email direct to a folder
In-Reply-To: <C7230C95.8D73%derrick@ddjcollab.com>
Message-ID: <C72357F9.178B7%dianeross@mvps.org>

You emailed me directly so the MLM wouldn't catch this message. I'll add
YouTalk to the reply so you can test.

-- 
Diane 


On 11/13/09 1:16 PM, "Derrick Chasan" <derrick at ddjcollab.com> wrote:

> I think I have set up the rule - could you please email me to see if it
> works (I have set a rule to get You talk to go directly to a folder (I hope)
> I used MLM
> 
> Thanks
> 
> Derrick
> 
> 
> On 11/13/09 12:49 PM, "Diane Ross" <dianeofor at gmail.com> wrote:
> 
>> On 11/13/09 12:07 PM, "Derrick Chasan" <derrick at ddjcollab.com> wrote:
>> 
>>> Can anyone please tell me how to have email from a specific domain go
>>> directly to a folder rather than into my inbox? For example email from
>>> Members of the forum at youtalk at entourage.mvps.org
>> 
>> There are 3 different kind of rules in Entourage:
>> 
>> Mailing List Manager (MLM)
>> Junk Mail Filter
>> Rules (custom rules you create)
>> 
>> They run in the order listed above. The custom rules also run in the order
>> they are listed. (top runs first)
>> 
>> Use the MLM for all lists. Use rules for the remainder.
>> 
>> Get Started Lesson: Learn to Setup Rules
>> 
>> <http://www.entourage.mvps.org/rules/lesson.html>
> 
> _



From Tevfik.Cetin at nokia.com  Sun Nov 15 13:30:57 2009
From: Tevfik.Cetin at nokia.com (Tevfik.Cetin at nokia.com)
Date: Sun, 15 Nov 2009 19:30:57 +0100
Subject: exchange server connection problem after 13.0.3 update
In-Reply-To: <C722D27D.D6D3%mecklists@comcast.net>
References: <C722D27D.D6D3%mecklists@comcast.net>
Message-ID: <965E9ABE-5CAE-4C3E-8BBC-0F6E27B9D1F6@nokia.com>

I configured Entourage EWS in another computer and took the log of a successful connection and I compared the log with my setup. Beginning of the account creation is exactly the same. When it comes to Entourage Exchange Autoconfigure part there is only one difference at the "TimeZoneDefinition". Below is the exact text of a successful connection and the failed connection.

Successful connection:	<t:TimeZoneContext><t:TimeZoneDefinition Id="Georgian Standard Time"/></t:TimeZoneContext></
failed connection: 		<t:TimeZoneContext><t:TimeZoneDefinition Id="(null)"/></t:TimeZoneContext></

Both logs are from the same account setup, i.e. exchange server is the same. I assume the timezone related info is not coming from the server but rather is being send from my client to the server. 

I checked the date and time settings of my mac and the correct timezone is selected. Can you suggest anything to fix this?

Regards,
Tevfik



On 13 Nov 2009, at 19:08, ext William Smith wrote:

> In Entourage 13.0.0, go to Entourage menu --> Preferences... --> General
> Preferences --> General and enable "Enable logging (troubleshooting". This
> is a new feature only in the EWS version of Entourage.


From Tevfik.Cetin at nokia.com  Sun Nov 15 15:33:19 2009
From: Tevfik.Cetin at nokia.com (Tevfik.Cetin at nokia.com)
Date: Sun, 15 Nov 2009 21:33:19 +0100
Subject: SOLVED: exchange server connection problem after 13.0.3 update
Message-ID: <C7264E4F.682%tevfik.cetin@nokia.com>

This is the most stupid error I have ever seen...

After figuring out the below detail, I checked the timezone of the computer and Entourage. Both are set to GMT+4 but computer is set to "GMT+4 Dubai" and Entourage is set to ?GMT+4 Abu Dhabi, Muscat?.

Dubai is not defined in the timezone list of Entourage. It looks like due to this mismatch Entourage is sending ?null?  as TimeZoneContext and connection is failing.

I changed the computer timezone to GMT+4 Muscat and it worked.

I cannot believe I almost lost all my mails and wasted a lot of time trying to configure this.

Bill, thank you very much for your support.


On 15 Nov 2009, at 22:30, ext Tevfik.Cetin at nokia.com wrote:

I configured Entourage EWS in another computer and took the log of a successful connection and I compared the log with my setup. Beginning of the account creation is exactly the same. When it comes to Entourage Exchange Autoconfigure part there is only one difference at the "TimeZoneDefinition". Below is the exact text of a successful connection and the failed connection.

Successful connection: <t:TimeZoneContext><t:TimeZoneDefinition Id="Georgian Standard Time"/></t:TimeZoneContext></
failed connection: <t:TimeZoneContext><t:TimeZoneDefinition Id="(null)"/></t:TimeZoneContext></

Both logs are from the same account setup, i.e. exchange server is the same. I assume the timezone related info is not coming from the server but rather is being send from my client to the server.

I checked the date and time settings of my mac and the correct timezone is selected. Can you suggest anything to fix this?

Regards,
Tevfik



On 13 Nov 2009, at 19:08, ext William Smith wrote:

In Entourage 13.0.0, go to Entourage menu --> Preferences... --> General
Preferences --> General and enable "Enable logging (troubleshooting". This
is a new feature only in the EWS version of Entourage.

--
YouTalk mailing list
List address: youtalk at entourage.mvps.org
List information: http://entourage.mvps.org/support_options/list.html
List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe



From mecklists at comcast.net  Sun Nov 15 16:20:18 2009
From: mecklists at comcast.net (William Smith)
Date: Sun, 15 Nov 2009 15:20:18 -0600
Subject: exchange server connection problem after 13.0.3 update
In-Reply-To: <965E9ABE-5CAE-4C3E-8BBC-0F6E27B9D1F6@nokia.com>
Message-ID: <C725CCB2.DECA%mecklists@comcast.net>

> From: <Tevfik.Cetin at nokia.com>
> Date: Sun, 15 Nov 2009 19:30:57 +0100
> 
> Successful connection: <t:TimeZoneContext><t:TimeZoneDefinition Id="Georgian
> Standard Time"/></t:TimeZoneContext></
> failed connection:   <t:TimeZoneContext><t:TimeZoneDefinition
> Id="(null)"/></t:TimeZoneContext></

I have no idea why time zone would affect setup or connection. I could
understand that a problem might occur if your computer's clock weren't
properly synchronized. Be sure to check that as well.

You might consider posting your question in the
microsoft.public.exchange.admin newsgroup and seeing if one of the Exchange
Server experts there can indicate why time zone information may affect your
connection.

Hope this helps!

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>



From Tevfik.Cetin at nokia.com  Mon Nov 16 03:36:04 2009
From: Tevfik.Cetin at nokia.com (Tevfik.Cetin at nokia.com)
Date: Mon, 16 Nov 2009 09:36:04 +0100
Subject: exchange server connection problem after 13.0.3 update
In-Reply-To: <C725CCB2.DECA%mecklists@comcast.net>
Message-ID: <C726F7B4.952B%tevfik.cetin@nokia.com>

What I found from the log files is that no matter if your account is
previously set or not EWS is doing the Autodiscover during the startup. If
the TimeZoneDefinitionId is being sent as "null" Exchange server returns
18500 error and it goes into the loop.

As I mentioned in my other mail, after figuring out that detail, I checked
the timezone information on computer and Entourage.

Only problem seems to be that computer is set to "GTM+4 Dubai" and Dubai is
not defined as a timezone in Entourage.

I changed the computer timezone to GMT+4 Muscat and now the log file shows
the TimeZoneDefinitionId="Arabian Standard Time" and connection is ok.

It just cost me at least 10 uninstall/reinstall and numerous trials to
restore configuration files from my previous backups :-((




> From: ext William Smith <mecklists at comcast.net>
> Reply-To: YouTalk mailing list for discussion of Microsoft Entourage
> <youtalk at entourage.mvps.org>
> Date: Sun, 15 Nov 2009 22:20:18 +0100
> To: Entourage Help Page mailing list <youtalk at entourage.mvps.org>
> Subject: Re: exchange server connection problem after 13.0.3 update
> 
>> Successful connection: <t:TimeZoneContext><t:TimeZoneDefinition Id="Georgian
>> Standard Time"/></t:TimeZoneContext></
>> failed connection:   <t:TimeZoneContext><t:TimeZoneDefinition
>> Id="(null)"/></t:TimeZoneContext></
> 
> I have no idea why time zone would affect setup or connection. I could
> understand that a problem might occur if your computer's clock weren't
> properly synchronized. Be sure to check that as well.


From jbc at ibclr.org  Mon Nov 16 09:06:54 2009
From: jbc at ibclr.org (JB Collingsworth)
Date: Mon, 16 Nov 2009 08:06:54 -0600
Subject: iPhone and Entourage 2008
Message-ID: <7EE94A77-2C88-4E3F-8C12-CF4307E94A85@ibclr.org>

I cannot sync Entourage 2008 with my iPhone.  It syncs calendars but  
not contacts. I am on a Microsoft Exchange server. It worked fine for  
months and them completely quit syncing contact. Help please.

JBC
Sent from my IPhone

From bliindmcgoo at att.net  Mon Nov 16 09:34:08 2009
From: bliindmcgoo at att.net (Doug Doudna)
Date: Mon, 16 Nov 2009 08:34:08 -0600
Subject: Syntax error in arguments 
Message-ID: <C726BF00.AAC%bliindmcgoo@att.net>

I am trying to send an email to a list from a subaccount (not my personal
email address) and I keep getting this error message "Syntax error in
arguments" and the email can't be sent. I sent an email yesterday. What do
you think that the problem is?

Doug Doudna
Digital Audio G4, OS 10.4.11
667 MHz, 896 MB SDRAM
Office 2008, version 12.2.3



From Robert.Virzi at VerizonWireless.com  Mon Nov 16 09:51:43 2009
From: Robert.Virzi at VerizonWireless.com (Virzi, Robert A)
Date: Mon, 16 Nov 2009 09:51:43 -0500
Subject: Syntax error in arguments 
In-Reply-To: <CAIRVEXSMTP203CfMQf000ee0d0@cairvexsmtp20.uswin.ad.vzwcorp.com>
Message-ID: <20091116145651.CED7B36651@wutare.pair.com>

Offhand guess, but I wonder if one of the email addresses in the list of
addresses has a comma substituted for a period or something like that.


On 11/16/09 9:34 AM, "Doug Doudna" <bliindmcgoo at att.net> wrote:

> I am trying to send an email to a list from a subaccount (not my personal
> email address) and I keep getting this error message "Syntax error in
> arguments" and the email can't be sent. I sent an email yesterday. What do
> you think that the problem is?
> 
> Doug Doudna
> Digital Audio G4, OS 10.4.11
> 667 MHz, 896 MB SDRAM
> Office 2008, version 12.2.3
> 
> 
> --
> YouTalk mailing list
> List address: youtalk at entourage.mvps.org
> List information: http://entourage.mvps.org/support_options/list.html
> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe

 
---------------------------------------------
Bob Virzi
Verizon Wireless ? User Interface Design
robert.virzi at verizonwireless.com
781.466.2881 (o)
781-697-4842 (m)




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proprietary, confidential, and privileged or subject to the work
product doctrine and thus protected from disclosure.  If the reader
of this message is not the intended recipient, or an employee or
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If you have received this communication in error, please notify me
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From chris.entourage at gmail.com  Mon Nov 16 10:45:29 2009
From: chris.entourage at gmail.com (Chris Favero)
Date: Mon, 16 Nov 2009 09:45:29 -0600
Subject: How can I duplicate my Identity without content? 
In-Reply-To: <C726BF00.AAC%bliindmcgoo@att.net>
Message-ID: <C726CFB9.D058C%chris.entourage@gmail.com>

I want to start fresh with a clean Identity to see of it resolves some of
the technical problems that I have been having lately. I want to retain my
accounts, rules and forum settings. Is there an easy way to do this or do I
need to duplicate my identity and delete what I do not want?



From nadyner at microsoft.com  Mon Nov 16 21:10:13 2009
From: nadyner at microsoft.com (Nadyne Richmond)
Date: Tue, 17 Nov 2009 02:10:13 +0000
Subject: exchange server connection problem after 13.0.3 update
In-Reply-To: <C726F7B4.952B%tevfik.cetin@nokia.com>
Message-ID: <C7274605.2686A%nadyner@microsoft.com>

Do you know which version of Exchange you're connecting to?  Exchange 2007
or 2010?


On 11/16/09 12:36 AM, "Tevfik.Cetin at nokia.com" <Tevfik.Cetin at nokia.com>
wrote:

> What I found from the log files is that no matter if your account is
> previously set or not EWS is doing the Autodiscover during the startup. If
> the TimeZoneDefinitionId is being sent as "null" Exchange server returns
> 18500 error and it goes into the loop.
> 
> As I mentioned in my other mail, after figuring out that detail, I checked
> the timezone information on computer and Entourage.
> 
> Only problem seems to be that computer is set to "GTM+4 Dubai" and Dubai is
> not defined as a timezone in Entourage.
> 
> I changed the computer timezone to GMT+4 Muscat and now the log file shows
> the TimeZoneDefinitionId="Arabian Standard Time" and connection is ok.
> 
> It just cost me at least 10 uninstall/reinstall and numerous trials to
> restore configuration files from my previous backups :-((
> 
> 
> 
> 
>> From: ext William Smith <mecklists at comcast.net>
>> Reply-To: YouTalk mailing list for discussion of Microsoft Entourage
>> <youtalk at entourage.mvps.org>
>> Date: Sun, 15 Nov 2009 22:20:18 +0100
>> To: Entourage Help Page mailing list <youtalk at entourage.mvps.org>
>> Subject: Re: exchange server connection problem after 13.0.3 update
>> 
>>> Successful connection: <t:TimeZoneContext><t:TimeZoneDefinition Id="Georgian
>>> Standard Time"/></t:TimeZoneContext></
>>> failed connection:   <t:TimeZoneContext><t:TimeZoneDefinition
>>> Id="(null)"/></t:TimeZoneContext></
>> 
>> I have no idea why time zone would affect setup or connection. I could
>> understand that a problem might occur if your computer's clock weren't
>> properly synchronized. Be sure to check that as well.
> 
> --
> YouTalk mailing list
> List address: youtalk at entourage.mvps.org
> List information: http://entourage.mvps.org/support_options/list.html
> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe
> 


From chowza at mac.com  Mon Nov 16 22:23:24 2009
From: chowza at mac.com (George)
Date: Tue, 17 Nov 2009 11:23:24 +0800
Subject: Syntax error in arguments
In-Reply-To: <C726BF00.AAC%bliindmcgoo@att.net>
Message-ID: <C728382C.2166D%chowza@mac.com>

Hello, List -- On 11/16/09 10:34 PM (local time), Doug Doudna
(<bliindmcgoo at att.net>) wrote:

> I am trying to send an email to a list from a subaccount (not my personal
> email address) and I keep getting this error message "Syntax error in
> arguments" and the email can't be sent. I sent an email yesterday. What do
> you think that the problem is?

I have experienced similar, from time to time. I have no idea why it
happens, and it happens rarely, but I found that when it does,
copying/pasting the message into a new message window, deleting
the original, and sending the replacement message works for me.

George A



From mecklists at comcast.net  Mon Nov 16 22:25:43 2009
From: mecklists at comcast.net (William Smith)
Date: Mon, 16 Nov 2009 21:25:43 -0600
Subject: iPhone and Entourage 2008
In-Reply-To: <7EE94A77-2C88-4E3F-8C12-CF4307E94A85@ibclr.org>
Message-ID: <C72773D7.DFA4%mecklists@comcast.net>

> From: JB Collingsworth <jbc at ibclr.org>
> Date: Mon, 16 Nov 2009 08:06:54 -0600
> 
> I cannot sync Entourage 2008 with my iPhone.  It syncs calendars but
> not contacts. I am on a Microsoft Exchange server. It worked fine for
> months and them completely quit syncing contact. Help please.

You might try deleting your Exchange account on your iPhone and then setting
it up again. Since this is an Exchange account, all of your messages,
contacts and events should come back from the server. This might be the
equivalent of clearing the cache on you phone.

Hope this helps!

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>



From mecklists at comcast.net  Mon Nov 16 22:27:30 2009
From: mecklists at comcast.net (William Smith)
Date: Mon, 16 Nov 2009 21:27:30 -0600
Subject: Syntax error in arguments 
In-Reply-To: <C726BF00.AAC%bliindmcgoo@att.net>
Message-ID: <C7277442.DFA5%mecklists@comcast.net>

> From: Doug Doudna <bliindmcgoo at att.net>
> Date: Mon, 16 Nov 2009 08:34:08 -0600
> 
> I am trying to send an email to a list from a subaccount (not my personal
> email address) and I keep getting this error message "Syntax error in
> arguments" and the email can't be sent. I sent an email yesterday. What do
> you think that the problem is?

Can you explain what you mean by "subaccount"? Is this a delegated Exchange
account or something else?

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>



From mecklists at comcast.net  Mon Nov 16 22:34:50 2009
From: mecklists at comcast.net (William Smith)
Date: Mon, 16 Nov 2009 21:34:50 -0600
Subject: How can I duplicate my Identity without content? 
In-Reply-To: <C726CFB9.D058C%chris.entourage@gmail.com>
Message-ID: <C72775FA.DFAA%mecklists@comcast.net>

> From: Chris Favero <chris.entourage at gmail.com>
> Date: Mon, 16 Nov 2009 09:45:29 -0600
> 
> I want to start fresh with a clean Identity to see of it resolves some of
> the technical problems that I have been having lately. I want to retain my
> accounts, rules and forum settings. Is there an easy way to do this or do I
> need to duplicate my identity and delete what I do not want?

Not really.

You can copy over your Rules file to preserve them. It is found in

    ~/Documents/Microsoft User Data/Office 2008 Identities/Main Identity

where " ~ " is your home folder. Your "Main Identity" folder may be named
differently. As for accounts, you're probably going to have to take
screenshots of your settings and replicate them in the new identity. To
create a new identity go to Entourage menu --> Switch Identity... and click
the New button there.

Hope this helps!

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>



From nadyner at microsoft.com  Mon Nov 16 22:57:00 2009
From: nadyner at microsoft.com (Nadyne Richmond)
Date: Tue, 17 Nov 2009 03:57:00 +0000
Subject: exchange server connection problem after 13.0.3 update
In-Reply-To: <C7274605.2686A%nadyner@microsoft.com>
Message-ID: <C7275F0C.26882%nadyner@microsoft.com>

Also, which version of OS X are you using?  10.4.11, 10.5.8, 10.6.2,
something else?


On 11/16/09 6:10 PM, "Nadyne Richmond" <nadyner at microsoft.com> wrote:

> Do you know which version of Exchange you're connecting to?  Exchange 2007
> or 2010?
> 
> 
> On 11/16/09 12:36 AM, "Tevfik.Cetin at nokia.com" <Tevfik.Cetin at nokia.com>
> wrote:
> 
>> What I found from the log files is that no matter if your account is
>> previously set or not EWS is doing the Autodiscover during the startup. If
>> the TimeZoneDefinitionId is being sent as "null" Exchange server returns
>> 18500 error and it goes into the loop.
>> 
>> As I mentioned in my other mail, after figuring out that detail, I checked
>> the timezone information on computer and Entourage.
>> 
>> Only problem seems to be that computer is set to "GTM+4 Dubai" and Dubai is
>> not defined as a timezone in Entourage.
>> 
>> I changed the computer timezone to GMT+4 Muscat and now the log file shows
>> the TimeZoneDefinitionId="Arabian Standard Time" and connection is ok.
>> 
>> It just cost me at least 10 uninstall/reinstall and numerous trials to
>> restore configuration files from my previous backups :-((
>> 
>> 
>> 
>> 
>>> From: ext William Smith <mecklists at comcast.net>
>>> Reply-To: YouTalk mailing list for discussion of Microsoft Entourage
>>> <youtalk at entourage.mvps.org>
>>> Date: Sun, 15 Nov 2009 22:20:18 +0100
>>> To: Entourage Help Page mailing list <youtalk at entourage.mvps.org>
>>> Subject: Re: exchange server connection problem after 13.0.3 update
>>> 
>>>> Successful connection: <t:TimeZoneContext><t:TimeZoneDefinition
>>>> Id="Georgian
>>>> Standard Time"/></t:TimeZoneContext></
>>>> failed connection:   <t:TimeZoneContext><t:TimeZoneDefinition
>>>> Id="(null)"/></t:TimeZoneContext></
>>> 
>>> I have no idea why time zone would affect setup or connection. I could
>>> understand that a problem might occur if your computer's clock weren't
>>> properly synchronized. Be sure to check that as well.
>> 
>> --
>> YouTalk mailing list
>> List address: youtalk at entourage.mvps.org
>> List information: http://entourage.mvps.org/support_options/list.html
>> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
>> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe
>> 
> 
> --
> YouTalk mailing list
> List address: youtalk at entourage.mvps.org
> List information: http://entourage.mvps.org/support_options/list.html
> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe
> 


From Tevfik.Cetin at nokia.com  Mon Nov 16 23:03:48 2009
From: Tevfik.Cetin at nokia.com (Tevfik.Cetin at nokia.com)
Date: Tue, 17 Nov 2009 05:03:48 +0100
Subject: exchange server connection problem after 13.0.3 update
In-Reply-To: <C7274605.2686A%nadyner@microsoft.com>
Message-ID: <C7280964.9597%tevfik.cetin@nokia.com>

Exchange Server 2007 SP1 Version: 8.2.176.2


> From: ext Nadyne Richmond <nadyner at microsoft.com>
> Reply-To: YouTalk mailing list for discussion of Microsoft Entourage
> <youtalk at entourage.mvps.org>
> Date: Tue, 17 Nov 2009 03:10:13 +0100
> To: YouTalk mailing list for discussion of Microsoft Entourage
> <youtalk at entourage.mvps.org>
> Subject: Re: exchange server connection problem after 13.0.3 update
> 
> Do you know which version of Exchange you're connecting to?  Exchange 2007
> or 2010?
> 
> 
> On 11/16/09 12:36 AM, "Tevfik.Cetin at nokia.com" <Tevfik.Cetin at nokia.com>
> wrote:
> 
>> What I found from the log files is that no matter if your account is
>> previously set or not EWS is doing the Autodiscover during the startup. If
>> the TimeZoneDefinitionId is being sent as "null" Exchange server returns
>> 18500 error and it goes into the loop.
>> 
>> As I mentioned in my other mail, after figuring out that detail, I checked
>> the timezone information on computer and Entourage.
>> 
>> Only problem seems to be that computer is set to "GTM+4 Dubai" and Dubai is
>> not defined as a timezone in Entourage.
>> 
>> I changed the computer timezone to GMT+4 Muscat and now the log file shows
>> the TimeZoneDefinitionId="Arabian Standard Time" and connection is ok.
>> 
>> It just cost me at least 10 uninstall/reinstall and numerous trials to
>> restore configuration files from my previous backups :-((
>> 
>> 
>> 
>> 
>>> From: ext William Smith <mecklists at comcast.net>
>>> Reply-To: YouTalk mailing list for discussion of Microsoft Entourage
>>> <youtalk at entourage.mvps.org>
>>> Date: Sun, 15 Nov 2009 22:20:18 +0100
>>> To: Entourage Help Page mailing list <youtalk at entourage.mvps.org>
>>> Subject: Re: exchange server connection problem after 13.0.3 update
>>> 
>>>> Successful connection: <t:TimeZoneContext><t:TimeZoneDefinition
>>>> Id="Georgian
>>>> Standard Time"/></t:TimeZoneContext></
>>>> failed connection:   <t:TimeZoneContext><t:TimeZoneDefinition
>>>> Id="(null)"/></t:TimeZoneContext></
>>> 
>>> I have no idea why time zone would affect setup or connection. I could
>>> understand that a problem might occur if your computer's clock weren't
>>> properly synchronized. Be sure to check that as well.
>> 
>> --
>> YouTalk mailing list
>> List address: youtalk at entourage.mvps.org
>> List information: http://entourage.mvps.org/support_options/list.html
>> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
>> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe
>> 
> 
> --
> YouTalk mailing list
> List address: youtalk at entourage.mvps.org
> List information: http://entourage.mvps.org/support_options/list.html
> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe


From Tevfik.Cetin at nokia.com  Mon Nov 16 23:05:45 2009
From: Tevfik.Cetin at nokia.com (Tevfik.Cetin at nokia.com)
Date: Tue, 17 Nov 2009 05:05:45 +0100
Subject: exchange server connection problem after 13.0.3 update
In-Reply-To: <C7275F0C.26882%nadyner@microsoft.com>
Message-ID: <C72809D9.959A%tevfik.cetin@nokia.com>

Sorry, I missed this one.
Exchange Server 2007 SP1 Version: 8.2.176.2
OSX Snow Leopard 10.6.2


> From: ext Nadyne Richmond <nadyner at microsoft.com>
> Reply-To: YouTalk mailing list for discussion of Microsoft Entourage
> <youtalk at entourage.mvps.org>
> Date: Tue, 17 Nov 2009 04:57:00 +0100
> To: YouTalk mailing list for discussion of Microsoft Entourage
> <youtalk at entourage.mvps.org>
> Subject: Re: exchange server connection problem after 13.0.3 update
> 
> Also, which version of OS X are you using?  10.4.11, 10.5.8, 10.6.2,
> something else?
> 
> 
> On 11/16/09 6:10 PM, "Nadyne Richmond" <nadyner at microsoft.com> wrote:
> 
>> Do you know which version of Exchange you're connecting to?  Exchange 2007
>> or 2010?
>> 
>> 
>> On 11/16/09 12:36 AM, "Tevfik.Cetin at nokia.com" <Tevfik.Cetin at nokia.com>
>> wrote:
>> 
>>> What I found from the log files is that no matter if your account is
>>> previously set or not EWS is doing the Autodiscover during the startup. If
>>> the TimeZoneDefinitionId is being sent as "null" Exchange server returns
>>> 18500 error and it goes into the loop.
>>> 
>>> As I mentioned in my other mail, after figuring out that detail, I checked
>>> the timezone information on computer and Entourage.
>>> 
>>> Only problem seems to be that computer is set to "GTM+4 Dubai" and Dubai is
>>> not defined as a timezone in Entourage.
>>> 
>>> I changed the computer timezone to GMT+4 Muscat and now the log file shows
>>> the TimeZoneDefinitionId="Arabian Standard Time" and connection is ok.
>>> 
>>> It just cost me at least 10 uninstall/reinstall and numerous trials to
>>> restore configuration files from my previous backups :-((
>>> 
>>> 
>>> 
>>> 
>>>> From: ext William Smith <mecklists at comcast.net>
>>>> Reply-To: YouTalk mailing list for discussion of Microsoft Entourage
>>>> <youtalk at entourage.mvps.org>
>>>> Date: Sun, 15 Nov 2009 22:20:18 +0100
>>>> To: Entourage Help Page mailing list <youtalk at entourage.mvps.org>
>>>> Subject: Re: exchange server connection problem after 13.0.3 update
>>>> 
>>>>> Successful connection: <t:TimeZoneContext><t:TimeZoneDefinition
>>>>> Id="Georgian
>>>>> Standard Time"/></t:TimeZoneContext></
>>>>> failed connection:   <t:TimeZoneContext><t:TimeZoneDefinition
>>>>> Id="(null)"/></t:TimeZoneContext></
>>>> 
>>>> I have no idea why time zone would affect setup or connection. I could
>>>> understand that a problem might occur if your computer's clock weren't
>>>> properly synchronized. Be sure to check that as well.
>>> 
>>> --
>>> YouTalk mailing list
>>> List address: youtalk at entourage.mvps.org
>>> List information: http://entourage.mvps.org/support_options/list.html
>>> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
>>> To unsubscribe:
>>> mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe
>>> 
>> 
>> --
>> YouTalk mailing list
>> List address: youtalk at entourage.mvps.org
>> List information: http://entourage.mvps.org/support_options/list.html
>> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
>> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe
>> 
> 
> --
> YouTalk mailing list
> List address: youtalk at entourage.mvps.org
> List information: http://entourage.mvps.org/support_options/list.html
> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
> To unsubscribe: mailto:youtalk-request at entourage.mvps.org?subject=unsubscribe


From bliindmcgoo at att.net  Tue Nov 17 08:58:23 2009
From: bliindmcgoo at att.net (Doug Doudna)
Date: Tue, 17 Nov 2009 07:58:23 -0600
Subject: You Talk Digest, Vol 19, Issue 4
In-Reply-To: <mailman.28.1258430253.54443.youtalk@entourage.mvps.org>
Message-ID: <C728081F.AED%bliindmcgoo@att.net>




youtalk-request at entourage.mvps.org11/16/09 9:57
PMyoutalk-request at entourage.mvps.org11/16/09 9:57 PMOn 11/16/09 9:57 PM,
"youtalk-request at entourage.mvps.org" <youtalk-request at entourage.mvps.org>
wrote:

>> I am trying to send an email to a list from a subaccount (not my personal
>> email address) and I keep getting this error message "Syntax error in
>> arguments" and the email can't be sent. I sent an email yesterday. What do
>> you think that the problem is?
> 
> Can you explain what you mean by "subaccount"? Is this a delegated Exchange
> account or something else?

AT&T, my ISP, lets you set up other email addresses using @at .NET which
they call subaccount. It is not the mail email address that you sight up
with.



From mecklists at comcast.net  Tue Nov 17 23:07:37 2009
From: mecklists at comcast.net (William Smith)
Date: Tue, 17 Nov 2009 22:07:37 -0600
Subject: You Talk Digest, Vol 19, Issue 4
In-Reply-To: <C728081F.AED%bliindmcgoo@att.net>
Message-ID: <C728CF29.E03C%mecklists@comcast.net>

> From: Doug Doudna <bliindmcgoo at att.net>
> Date: Tue, 17 Nov 2009 07:58:23 -0600
> 
>>> I am trying to send an email to a list from a subaccount (not my personal
>>> email address) and I keep getting this error message "Syntax error in
>>> arguments" and the email can't be sent. I sent an email yesterday. What do
>>> you think that the problem is?
>> 
>> Can you explain what you mean by "subaccount"? Is this a delegated Exchange
>> account or something else?
> 
> AT&T, my ISP, lets you set up other email addresses using @at .NET which
> they call subaccount. It is not the mail email address that you sight up
> with.

OK, I understand after doing a little research. This is a secondary account
setup by your master account.

I've not heard of the error message you reported and this leads me to
believe it may be coming from your service provider and not Entourage
itself. Usually, when an account works one day but doesn't work another then
Entourage is not to blame since nothing has changed with it.

Test your account settings in a new identity (Entourage menu --> Switch
Identity... --> New) and see if the problem continues. Test in Apple's Mail
application. If the problem persists then you'll need to contact your
service provider for assistance with your account on the server.

Hope this helps!

-- 

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>



From chris.entourage at gmail.com  Thu Nov 19 02:06:14 2009
From: chris.entourage at gmail.com (Chris Favero)
Date: Thu, 19 Nov 2009 01:06:14 -0600
Subject: How can I duplicate my Identity without content? 
In-Reply-To: <C72775FA.DFAA%mecklists@comcast.net>
Message-ID: <C72A4A86.D09F2%chris.entourage@gmail.com>

What a bummer! Thanks for your reply.


on 11/16/09 9:34 PM, William Smith <mecklists at comcast.net> wrote:

>> From: Chris Favero <chris.entourage at gmail.com>
>> Date: Mon, 16 Nov 2009 09:45:29 -0600
>> 
>> I want to start fresh with a clean Identity to see of it resolves some of
>> the technical problems that I have been having lately. I want to retain my
>> accounts, rules and forum settings. Is there an easy way to do this or do I
>> need to duplicate my identity and delete what I do not want?
> 
> Not really.
> 
> You can copy over your Rules file to preserve them. It is found in
> 
>     ~/Documents/Microsoft User Data/Office 2008 Identities/Main Identity
> 
> where " ~ " is your home folder. Your "Main Identity" folder may be named
> differently. As for accounts, you're probably going to have to take
> screenshots of your settings and replicate them in the new identity. To
> create a new identity go to Entourage menu --> Switch Identity... and click
> the New button there.
> 
> Hope this helps!



From watson.allen at gmail.com  Thu Nov 19 02:18:34 2009
From: watson.allen at gmail.com (Allen Watson)
Date: Wed, 18 Nov 2009 23:18:34 -0800
Subject: How can I duplicate my Identity without content?
In-Reply-To: <C72A4A86.D09F2%chris.entourage@gmail.com>
References: <C72775FA.DFAA%mecklists@comcast.net>
	<C72A4A86.D09F2%chris.entourage@gmail.com>
Message-ID: <c4feebf50911182318t509e3ca9reb1b3471223fc781@mail.gmail.com>

I think you'd be best off just duplicating the whole identity and then
deleting all the messages...

On Wed, Nov 18, 2009 at 11:06 PM, Chris Favero <chris.entourage at gmail.com>wrote:

> What a bummer! Thanks for your reply.
>
>
> on 11/16/09 9:34 PM, William Smith <mecklists at comcast.net> wrote:
>
> >> From: Chris Favero <chris.entourage at gmail.com>
> >> Date: Mon, 16 Nov 2009 09:45:29 -0600
> >>
> >> I want to start fresh with a clean Identity to see of it resolves some
> of
> >> the technical problems that I have been having lately. I want to retain
> my
> >> accounts, rules and forum settings. Is there an easy way to do this or
> do I
> >> need to duplicate my identity and delete what I do not want?
> >
> > Not really.
> >
> > You can copy over your Rules file to preserve them. It is found in
> >
> >     ~/Documents/Microsoft User Data/Office 2008 Identities/Main Identity
> >
> > where " ~ " is your home folder. Your "Main Identity" folder may be named
> > differently. As for accounts, you're probably going to have to take
> > screenshots of your settings and replicate them in the new identity. To
> > create a new identity go to Entourage menu --> Switch Identity... and
> click
> > the New button there.
> >
> > Hope this helps!
>
>
> --
> YouTalk mailing list
> List address: youtalk at entourage.mvps.org
> List information: http://entourage.mvps.org/support_options/list.html
> List moderator: listmom at entourage.mvps.org, dianeross at mvps.org
> To unsubscribe: mailto:youtalk-request at entourage.mvps.org
> ?subject=unsubscribe
>

From LWilliams at his.com  Thu Nov 19 08:43:22 2009
From: LWilliams at his.com (Lindsley Williams)
Date: Thu, 19 Nov 2009 08:43:22 -0500
Subject: ISO Way to Print List of Items within a Given Entourage Folder
Message-ID: <C72AB5AA.1C476%LWilliams@his.com>

I would find it most helpful if this list community?s members could tell me
the steps by which to produce a printed roster of all, or the selected
(range of), items in a given Entourage folder.  There is an application
called ?print window?, but this seems to print only what is on the screen at
the time and my folders contain lots more than fit on a single screen.
There are also hints of how to print a list of items in a regular Finder
folder, but the ?folders? in Entourage are not the same as those outside its
database AFIK relative to this quest.  (I doubt if this matters, but I am
still using Entourage 11, latest version and OS 10.4.11, on the laptop where
this Entourage database resides.)

To be clear: I do not want to print the items themselves (which could be
voluminous and destroy many forests), just the listing (actually, I?d likely
convert to pdf and not print at all once in a print format).

Thanks to all in advance.

Lindsley Williams


From gwallace at mac.com  Thu Nov 19 18:02:16 2009
From: gwallace at mac.com (Geoff WALLACE)
Date: Fri, 20 Nov 2009 10:02:16 +1100
Subject: ISO Way to Print List of Items within a Given Entourage Folder
In-Reply-To: <C72AB5AA.1C476%LWilliams@his.com>
Message-ID: <C72C19A8.B2F68%gwallace@mac.com>

Hello Lindsley,

Take screenshots and use a graphics program to combine the screenshots into
one long document.

Can you print the listing? If so, you can save the print as a pdf, in the
Print Window select pdf in the bottom left hand corner, select Save As pdf,
give it a name and select the Save Location.

--
Do you own or use an Apple Macintosh Computer?
If so at some time you will need the macfixer
<http://macfixer.com.au> Mob: 0412 056 033 Ph: 61 3 9893 1677
Geoff WALLACE Melbourne Victoria Australia
 
> From: Lindsley Williams <LWilliams at his.com>to one long document.

> Reply-To: Ent YouTalk mailing List list <youtalk at entourage.mvps.org>
> Date: Thu, 19 Nov 2009 08:43:22 -0500
> To: Ent YouTalk mailing List list <youtalk at entourage.mvps.org>
> Subject: ISO Way to Print List of Items within a Given Entourage Folder
> 
> I would find it most helpful if this list community?s members could tell me
> the steps by which to produce a printed roster of all, or the selected
> (range of), items in a given Entourage folder.  There is an application
> called ?print window?, but this seems to print only what is on the screen at
> the time and my folders contain lots more than fit on a single screen.
> There are also hints of how to print a list of items in a regular Finder
> folder, but the ?folders? in Entourage are not the same as those outside its
> database AFIK relative to this quest.  (I doubt if this matters, but I am
> still using Entourage 11, latest version and OS 10.4.11, on the laptop where
> this Entourage database resides.)
> 
> To be clear: I do not want to print the items themselves (which could be
> voluminous and destroy many forests), just the listing (actually, I?d likely
> convert to pdf and not print at all once in a print format).
> 
> Thanks to all in advance.
> 
> Lindsley Williams



From dummitt at maysvilleky.net  Fri Nov 20 07:43:01 2009
From: dummitt at maysvilleky.net (Dale Dummitt)
Date: Fri, 20 Nov 2009 07:43:01 -0500
Subject: ISO Way to Print List of Items within a Given Entourage Folder
In-Reply-To: <C72AB5AA.1C476%LWilliams@his.com>
Message-ID: <C72BF905.2B181%dummitt@maysvilleky.net>

On 11/19/09 8:43 AM, Lindsley Williams, LWilliams at his.com wrote:

> I would find it most helpful if this list community?s members could tell me
> the steps by which to produce a printed roster of all, or the selected
> (range of), items in a given Entourage folder.

Create a new folder on the Desktop.  Click on the folder you want in
Entourage to display its messages and 'Select All'.  Drag the selected
messages to the new folder on the desktop and drop them.  Open a new
TextWrangler document and drag the folder containing the Entourage messages
into the TextWrangler window and drop it.  Your messages' subjects will be
displayed in an alphanumeric sorted list.  TextWrangler is a very powerful
tool and is available (free) from

<http://www.barebones.com/products/TextWrangler/>
--  
Dale
dummitt at maysvilleky.net