[IPAC-List] Customer Service Position Description

Joel Wiesen jwiesen at appliedpersonnelresearch.com
Wed Jan 5 19:56:02 EST 2011

How typical is it to include phrases like, "Maintains a positive
attitude" in a customer service position description?

Are there other such phrases that are often used to describe duties or

Might you be able to share some sample position descriptions that use
such phrases?



Joel P. Wiesen, Ph.D., Director
Applied Personnel Research
62 Candlewood Road
Scarsdale, NY 10583-6040
(617) 244-8859

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