[IPAC-List] Customer Service Position Description

Blair, Michael [HR] Michael.Blair at sprint.com
Wed Jan 5 22:38:57 EST 2011


Such phrases are common in the private sector and the descriptions are typically available in on the job postings used on major boards and the company websites. I
You should be as to pull numerous examples from multiple companies by.doing a search for.customer service agent or customer care rep on monster career builder or an aggregate like indeed.

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----- Reply message -----
From: "Joel Wiesen" <jwiesen at appliedpersonnelresearch.com>
Date: Wed, Jan 5, 2011 6:58 pm
Subject: [IPAC-List] Customer Service Position Description
To: "IPAC-List" <IPAC-List at ipacweb.org>

How typical is it to include phrases like, "Maintains a positive
attitude" in a customer service position description?

Are there other such phrases that are often used to describe duties or

Might you be able to share some sample position descriptions that use
such phrases?



Joel P. Wiesen, Ph.D., Director
Applied Personnel Research
62 Candlewood Road
Scarsdale, NY 10583-6040
(617) 244-8859

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