[IPAC-List] Critical incidents

Mark Hammer Mark.Hammer at psc-cfp.gc.ca
Thu May 19 09:15:24 EDT 2011

I don't know about other places, but we allow respondents to provide
"comments" at the end of our government-wide survey on staffing
practices. Although we do not expressly solicit such incidents, when
they do happen just TRY and stop people from telling you all about

So, another potential source of critical incidents might be things like
employee survey comments. Or for that matter, customer survey comments,
or the "complaints" department.

Mark Hammer

>>> Eileen Donoghue <edonoghue at videotron.ca> 2011/05/19 9:07 AM >>>

Could you post the following question:

"When subject matter experts have limited availability to provide
incidents for use in developing situational judgment test items, what
sources of information on critical incidents have you found to be

Eileen Donoghue, Ph.D.

8 Rue de Matane

Cantley, Quebec

J8V 2V4

Phone: 819-607-0578

Fax: 819-607-0623

edonoghue at videotron.ca

IPAC-List at ipacweb.org


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