[IPAC-List] Critical incidents

Patrick McCoy Patrick.McCoy at psc-cfp.gc.ca
Thu May 19 14:14:06 EDT 2011

Hi Eileen,

Building on John's idea, you might get some ideas for situations by
contacting people working in the Employee Assistance Program or by
talking with counsellors or ombudsmen/women. It would, of course, be
necessary to be careful about info that could possibly identify

Pat McCoy, Ph.D.
Ottawa, Canada

>>> "John Ford" <johnf at us.net> 2011/05/19 12:39 PM >>>

I've seen help desk records be quite useful for some jobs. Both as a
source of problems and solutions and as materials for subject-matter
to review to produce critical incidents.

John M. Ford, Ph.D.
Senior Research Psychologist
Office of Policy and Evaluation
U.S. Merit Systems Protection Board
john.ford at mspb.gov / johnf at us.net

-----Original Message-----
From: ipac-list-bounces at ipacweb.org
[mailto:ipac-list-bounces at ipacweb.org]
On Behalf Of Eileen Donoghue
Sent: Thursday, May 19, 2011 9:07 AM
To: ipac-list at ipacweb.org
Subject: [IPAC-List] Critical incidents

"When subject matter experts have limited availability to provide
incidents for use in developing situational judgment test items, what
sources of information on critical incidents have you found to be

Eileen Donoghue, Ph.D.
8 Rue de Matane
Cantley, Quebec
J8V 2V4
Phone: 819-607-0578
Fax: 819-607-0623
edonoghue at videotron.ca

IPAC-List at ipacweb.org


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