[IPAC-List] Multi-Tasking Abilities Assessments

Jim Kuthy jkuthy at biddle.com
Wed May 16 10:32:07 EDT 2012

If you are looking for a multi-tasking test for public-safety 9-1-1 calltaking/dispatcher jobs I would suggest you consider CritiCall Pre-Employment Testing Software by Biddle Consulting Group, Inc. It is a test I developed that uses calltaking simulation testing that measures job-related skills/abilities needed prior to training on the job. It has been adopted by more than 1,000 public-safety agencies, including the US Department of Homeland Security and more than 40% of all State Police/Highway Patrol agencies.

We also offer C4 (CritiCall for Contact Centers), which is a similar test for private call center positions.

Feel free to contact me if you have questions about CritiCall or C4.


Jim Kuthy, Ph.D.
Principal Consultant | Biddle Consulting Group, Inc.
193 Blue Ravine Road, Suite 270 | Folsom, CA 95630
(916) 294-4250 ext. 239 | Fax: (916) 294-4255 | jkuthy at biddle.com
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-----Original Message-----
From: Deveau, Meghan [mailto:DeveauM at HillsboroughCounty.ORG]
Sent: Tuesday, May 15, 2012 9:24 AM
To: ipac-list at ipacweb.org
Subject: [IPAC-List] Multi-Tasking Abilities Assessments

We are looking into purchasing a test to assess Multi-Tasking Abilities. Currently, we are using the MTAT by Dr. Susan Fischer.  Please let me know if you have purchased such an assessment off the shelf and if so, what one and how successful do you think it is. Also, please let me know if you designed one in-house and if so, what format is that test? Thank you for any information.

Meghan Deveau
Human Resource Research Manager
Talent Acquisition
Hillsborough County Civil Service Board
601 E. Kennedy Blvd., 17th Floor
Tampa, Florida 33602
(813) 274-6777 (Direct)


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