[IPAC-List] Assessment of general office skills

Lynn Herrmann LHerrmann at wctc.edu
Thu Mar 25 08:54:36 EDT 2010

I have used a company called Proveit successfully. Their web site is:


They have a variety of assessments available that are administered on the computer and scored automatically.

Lynn Herrmann
Employment Specialist
Waukesha County Technical College

-----Original Message-----
From: ipac-list-bounces at ipacweb.org [mailto:ipac-list-bounces at ipacweb.org] On Behalf Of cpaullin at humrro.org
Sent: Thursday, March 25, 2010 6:50 AM
To: Patrick McCoy; IPAC-List
Subject: Re: [IPAC-List] Assessment of general office skills

There are a number of offerings available. Here are a couple of options
for exploring assessments might be best suited for your administrative

1. The U.S. Office of Personnel Management (OPM) offers a hiring toolkit
that provides information about different types of assessments that are
more and less suited for measuring various competencies. You indicate
which competencies are most relevant for your positions and then you can
learn more about assessments. My organization helped OPM prepare the
information that is incorporated in this website. You have to dig through
a few layers to find it.

www.opm.gov , then choose HR Practitioners/Agencies --> Tools & Resources
--> Hiring Toolkit --> Select the Best --> Personnel Assessment &
Selection Resource --> Assessment Decision Guides

2. pan, a Talx Company, offers web-based assessments from a variety of
different publishers. You can look up tests used for specific purposes
(e.g., pre-employment screening) and for specific types of occupations
(e.g., administrative and clerical). It's a good way to learn about
different publishers' offerings and, if you're interested in using them,
you can buy the assessments through and have them delivered by pan. Of
course, you could also go directly to the publishers to purchase access to
the tests. NOTE: I have no affiliation with pan.

see www.panpowered.com

Cheryl Paullin
Manager, Assessment Research & Analysis Program
Human Resources Research Organization (HumRRO)
voice: 612-379-3834, ext 301
email: cpaullin at humrro.org

From: "Patrick McCoy" <Patrick.McCoy at psc-cfp.gc.ca>
To: <ipac-list at ipacweb.org>
Date: 03/24/2010 03:02 PM
Subject: [IPAC-List] Assessment of general office skills
Sent by: ipac-list-bounces at ipacweb.org

I am hoping that some of you might be able to lead me in the right
direction on a few items concerning the assessment of general office
skills among administrative support/clerical staff. We are most
interested in paper-and-pencil or computer administered tests that would
be appropriate for use in high volume situations. The questions that come
to mind at this point (admittedly not having read as much as I would like)
are as follows:

- What tests are commonly used in staffing administrative support
positions in the public service and in other environments?

- Are there some types of questions or sub-tests that are often used?

- Have there been any recent reviews on the assessment of general office
skills or related topics?

- Who are some of the major figures in the area? (contact information
would be greatly appreciated)

- Has anyone seen any particular tools that they would recommend on the
basis of their reliability, validity, and candidate reactions?

- Has anyone encountered any new or exciting developments in this area?

Your help is much appreciated !

Thank you in advance,

Pat McCoy, Ph.D.
Ottawa, Canada

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