[IPAC-List] Two Information Requests

[Dennis Doverspike]

Doing my end of the year blog, and by tradition, since it will probably
appear in the New Year, I cover what I see as hot future trends.

So -

Any ideas on what might be hot issues and future trends in testing and
assessment?

Dennis

On Thu, Oct 23, 2014 at 2:29 PM, Blair, Michael [HR] <
Michael.Blair at sprint.com> wrote:

>  Susan -
>
>
>
> From an I/O perspective, most of my colleagues would suggest a test-retest
> window of six months, although answers would range from three to twelve
> months.  This is partially driven by test type.  Less concern about the
> test-retest window for personality, profile, and bio-data assessments, as
> these measures are mostly immune to practice effects.  On the flip-side,
> cognitive measures, situation judgment tests, and assessment centers
> exercises can be heavily influenced by practice, so test-retest windows
> tend to be longer.
>
>
>
> Regarding an assessment that could be used to measure customer service
> skills across occupational groups, this is certainly doable.  Designing and
> validating the test around the desired customer service profile, or the
> common elements across the various positions, would achieve the goal.
> Assuming you're looking for an online or computerized assessment, I suggest
> contacting CEB/SHL or Shaker Consulting.  Both have a great deal of
> experience in this area.  If you're looking for a non-computerized
> assessment or you want to stay local, CWH or Booth would be a good resource.
>
>
>
> *Michael Blair, IPAC President*
>
> *______________________________*
> Manager, Integrated Talent Management & Technology
>
> *Sprint*
>
> Office: 913-439-5222/ Wireless: 913-832-6130
>
> *michael.blair at sprint.com* <michael.blair at sprint.com>
>
> *www.linkedin.com/in/blairmichaeld*
> <http://www.linkedin.com/in/blairmichaeld>
>
>
>
> *From:* IPAC-List [mailto:ipac-list-bounces at ipacweb.org] *On Behalf Of *Maxfield,
> Susan - Office of Human Resources
> *Sent:* Thursday, October 23, 2014 10:21 AM
> *To:* ipac-list at ipacweb.org
> *Subject:* [IPAC-List] Two Information Requests
>
>
>
> Hello All,
>
>
>
> 1.
>
> Would like an update on current practice around retest policies.  We used
> to have a 90-day retake and now allow candidates to retest as long as it is
> a job posting for a different position.  We are considering going back to a
> 90-day retake based on process changes but want to ensure we are taking
> current practice into consideration.
>
>
>
> 2.
>
> Also, is anyone aware of an assessment for customer service which would
> cross occupational groups, i.e. a prescreen for all who apply...I'm aware
> there are several options for front desk/call center type positions and
> cultural fit profiles.  This assessment would need to be much broader and
> applicable to job candidates for the public sector.
>
>
>
> Thanks much!
>
>
>
> [image:
> http://www.denvergov.org/Portals/584/images/New311Lockup/EmailIcon.jpg]
>
> *Susan Maxfield | Human Resources Specialist*
> Office of Human Resources | Talent Acquisition
>
> City and County of Denver
>
> 720.913.5616 Phone | 720.913.5992 Fax
> susan.maxfield at denvergov.org
>
>
>
>
>
> ------------------------------
>
> This e-mail may contain Sprint proprietary information intended for the
> sole use of the recipient(s). Any use by others is prohibited. If you are
> not the intended recipient, please contact the sender and delete all copies
> of the message.
>
> _______________________________________________________
> IPAC-List
> IPAC-List at ipacweb.org
> https://pairlist9.pair.net/mailman/listinfo/ipac-list
>
>


-- 
Dennis Doverspike, PhD., ABPP
Licensed Psychologist, #3539 (OHIO)
Independent Consultant
Professor of Psychology, University of Akron
dennisdoverspike at gmail.com

The information is intended only for the person or entity to which it is
addressed and may contain confidential, privileged and/or a work product
for the sole use of the intended recipient. No confidentiality or privilege
is waived or lost by any errant transmission. If you receive this message
in error, please destroy all copies of it and notify the sender. If the
reader of this message is not the intended recipient, you are hereby
notified that any dissemination, distribution or copying of this
communication is strictly prohibited. In the case of E-mail or electronic
transmission, immediately delete it and all copies of it from your system
and notify the sender. E-mail and fax transmission cannot be guaranteed to
be secure or error-free as information could be intercepted, corrupted,
lost, destroyed, arrive late or incomplete, or contain viruses.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://pairlist9.pair.net/pipermail/ipac-list/attachments/20141108/95fd82d6/attachment.html>